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Software Functionality Revealed in Detail
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 sending sms messages sla

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » sending sms messages sla

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

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Death to PST Files


Because e-mail is a source of vital information, users are reluctant to delete old messages. To get around typical storage limits imposed by IT administrators, they often rely on Microsoft Outlook PST files that are stored on individual work stations instead of on a central server—a solution that carries serious risks. Find out what those risks are, and learn about e-mail archiving solutions that can help you avoid them.

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E-mail 101


The first e-mail programs were created in the late 60s/early 70s—simpler times, when everyone on the network was trustworthy. Even knowing what we know today about spammers, we still tend to take e-mail for granted, and trust it far more than it deserves. Learn about the components of the e-mail system, understand how e-mail moves on the Internet, and find out how to interpret e-mail message headers.

sending sms messages sla  as a preference.) When sending mail to a domain, the MX records are tried in increasing order of cost. If two MX records have the same cost, they are supposed to be tried in random order. There are many other DNS record types, but for the purposes of email delivery, the most important are A and MX records. 4.2 DNS Lookup Examples If you have access to a UNIX or Linux machine with the host program installed, you can do some DNS lookups at the command prompt. Here are some examples: #. . . Look up the A Read More

Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

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Intel's "New Best Friend" for Web Appliances is Linux


Intel has announced a brand of Web appliances that don't use Microsoft's Windows operating software. Instead, the new devices will run on the Linux operating system, which many customers are concluding is ideal for simple Web-surfing machines.

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The Essential E-mail Marketing Deliverability Guide


According to Web services provider IronPort, over 92 billion spam messages are sent around the world daily. While it may seem like an uphill battle, several strategies are available that can help. To combat these threats, many organizations are implementing new technologies to secure their inboxes by blocking unsolicited messages. Discover what other tactics your business can adopt to help e-mail deliverability.

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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TransPromo in High-volume Statement Print Applications


Transpromotional marketing blends marketing messages with must-read printed material such as invoices, statements, and other notifications. The goal is to influence behavior and drive business volume—but not by stuffing brochures with a statement into the envelope. Instead, promotional messages can be targeted directly to a prospect s purchase patterns and known interests. Sounds great, in theory. So how do you do it?

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Why E-mail Must Operate 24/7 and How to Make This Happen


Unplanned e-mail outages or even routine maintenance can cause huge disruption, not only to your business, but also to your customers and partners. What issues do organizations face regarding e-mail outages? Learn about the different e-mail continuity solutions available and how a hosted e-mail continuity service can provide a cost-effective, high-availability e-mail solution with minimal deployment efforts required.

sending sms messages sla  email users to continue sending and receiving messages through Outlook, Lotus Notes, a Web browser, or BlackBerry devices '' without interruption '' guarding against data loss or bounced messages during an outage. Why use MessageLab s Emai l Co ntinuity Servi ce? With MessageLabs Email Continuity Service, the backup email system is permanently primed to come on stream at the flick of a switch that customers control. Hosted in top-tier data centers and easily administered from a single Web console, the Read More

Neocase Software


Neocase Software provides customer service solutions for shared service centers and customer support operations. The Neocase customer service technology platform can help large global corporations manage and optimize the performance and processes of their shared service and support operations. Neocase Software solutions include Neocase HR for human capital resource management (HCRM) Neocase CS for customer service Neocase CRM for customer relationship management (CRM) Neocase FR for financial resolution All Neocase solutions can be deployed on-premise or in a software-as-a-service (SaaS) model, and include functionality for web self-service, knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows. Neocase has more than 200 clients worldwide, including Air France, Renault-Nissan, L'Oreal, Brinks, Callidus Software, and International Decision Systems. The company is headquartered in Paris (France), with North American headquarters in San Francisco, California (US) and a Northern European branch in London (England). Neocase is a privately held company whose investors include Iris Capital and CDC (Caisse des Dépôts).

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Image Spam: An Increasing Threat


Image spam is difficult to block because e-mail filters cannot read messages embedded within an image. For businesses, spam is no longer simply a productivity issue; spam exposes employees to potential fraud and it is a company’s responsibility to protect their employees. Download this white paper to learn more.

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Enterprise Messaging: SMS Evolving from P2P to B2B


Although short message service (SMS) messaging is a cheap and efficient communication channel, many enterprises are still reluctant to deploy it as a corporate tool. At issue is its lack of reliability and security while transmitting information. The enterprise SMS market thus has to evolve from the person-to-person infrastructure into a model that supplies businesses with secure and scalable messaging.

sending sms messages sla  Messaging: SMS Evolving from P2P to B2B Although short message service (SMS) messaging is a cheap and efficient communication channel, many enterprises are still reluctant to deploy it as a corporate tool. At issue is its lack of reliability and security while transmitting information. The enterprise SMS market thus has to evolve from the person-to-person infrastructure into a model that supplies businesses with secure and scalable messaging. Read More

Five Questions About the Use of Text Messaging for Collections


The mobile phone has become the primary communications device for many people, and text messaging is a key channel. Eighty-three percent of text messages are opened within three minutes, yet few collections organizations leverage the power of this channel. Many collectors have questions about incorporating text messaging into their strategies and how to ensure they stay in compliance with applicable laws and regulations.

In order to contact a debtor on their mobile phone, do you need to obtain consent? For third-party collectors, what do you do about disclosures? This white paper looks at these and three other questions to consider when using text messaging for collections.

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Audit Your Message Strategy by Answering Three Questions


Most companies create a new marketing plan every 12 months. At the same time, they should audit their message strategy to stay on top of competitors’ marketing and to have confidence that they are delivering the right message to their market.

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Comidor


Comidor is a Business Cloud Application Suite which offers Collaboration, Project Management and CRM-Finance functionalities. These functionalities are provided by three distinct, yet interconnected, modules. The Collaboration module offers: - Personal, Contact and Account Management - Communication Tools (Embedded Email, Messages, Chat, Video) - Calendar, Events, Tasks and Wikis - Personnel and Organization Chart - Document Management - Social Networking - Activity Steaming The Project Management module offers: - Planning (with Gantt Chart) - Requirements, Deliverables and Milestones - Scheduling and Task Assignment - Resources and Costing - “Project Echo” model (3-level workflow) - Dynamic Reporting, Graphs and KPIs - External users (third-party) The CRM-FI module offers: - Leads, Opportunities, Customers, Accounts Management - Product Catalog - Campaign Management - Expense, Income and Budget Analysis - Customized Graphs and Reports Comidor can be implemented on Cloud (public, private or hybrid) or on client’s premises.

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