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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 send sms service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

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Ramco to Include More HCM Users via SMS


Ramco Systems has launched a text-based employee self-service (ESS) feature, thereby offering another angle in the use of human capital management (HCM) software. Ramco is targeting organizations with a heavily distributed workforce in remote locations and/or security-sensitive workplaces.

send sms service  use this feature to send company-wide broadcasts via short message service (SMS). This mobility feature has reportedly been rolled out at a US Fortune 10 company for its India operations of more than 16,000 employees.   The importance of this announcement is in the inclusiveness of the most casual and least technically savvy users possible. In addition, Ramco is able to attract a gamut of customers from the most hi-tech to quite low-tech ones, and it is amazing how often these worlds can still coexist in Read More

E-mail Encryption: Protecting Data in Transit


Secure Mail is a plug-in that integrates into Microsoft Outlook. The main functions of Secure Mail are provided in the toolbar or the menu. It’s possible to pre-assign various setup options before the software is rolled out, which can be locked so that the user can no longer change the default settings. Learn more about the main properties of Secure Mail and get an overview of the possible configurations the product offers.

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What Is Interconnect Billing?


When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect billing, settlements, rate sheets, and charging policies are some of the areas that need special consideration.

send sms service  Security. Introduction Telecom operators send/receive data (calls or SMS) to/from other operators. If these calls are within the network then telecom operator can send/receive them without interconnecting. If this sending/receiving of calls is to/from other operators (outside the network) then both the operators needs to be interconnected i.e. both operators should have a network based interconnect to send/receive calls to/from the network. This setup requires some kind of billing mechanism to monitor the Read More

Product Review: GFI's LANguard Network Security Scanner


Performing patch management is one of the most tedious chores that must be completed by network administrators. While there are many patch management tools available, they can be expensive, have sharp learning curves, or are not deployable across all software platforms. One third party solution, however, GFI LANguard Network Security Scanner, version 5, is an affordable option that can scan the network and deploy patches efficiently while looking for other potential security vulnerabilities.

send sms service  all computers. LANguard will send the users a message before the deployment process begins and will stop any necessary services on the user''s machines. Earlier I mentioned that one of the big drawbacks to Microsoft''s SUS is that there are a limited number of Microsoft products that it can manage patches for. This is not the case with GFI LANguard though. GFI LANguard can handle patch management for all Microsoft server products, operating systems, and even for Microsoft Office. It even has the ability to Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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Identify and Leverage Your Existing Service Life Cycles


Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

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A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

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DSL Ltd. Selects IFS for Service Management


DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile Workforce Management, components of IFS’ Enterprise Service Management offering to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.

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Top Software for Service Companies


For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

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Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

send sms service  ERP, CRM, SCM, business consulting Read More

WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami


Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers (DBSPs) are scrambling to get ready. Users should be thinking now about the impact on their digital business.

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