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Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

satisfaction  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » satisfaction


MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of

satisfaction   Will Customer Satisfaction be Enough? Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software in 1978. It was the first MRP system commercially available for manufacturing enterprises and Read More...
Sales and Operations Planning: the Key to Demand Satisfaction
There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

satisfaction   the Key to Demand Satisfaction Does your company suffer from any of these supply chain and demand problems? Stock-outs Excess inventory Late or unsuccessful product launches Introduction of new products that cannibalize your existing market(s) Loss of market share to competitors who were better able to forecast market demand Chances are, your sales and operations planning (S&OP) is to blame. And chances are, your company is using a static and insular S&OP process, one based more on logistics and Read More...
ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to

satisfaction  User Satisfaction Survey: Summary In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer. Read More...
Case Study: Fischer Skis Ski Manufacturer Streamlines Operations
Fischer, the world’s largest ski manufacturer, grew 47 percent in a three-year period and found its operational staff was spending too much time reconciling

satisfaction   Fischer has increased customer satisfaction with real-time order and inventory information. Find out how. Read More...
A Joint ACI U.S.A. & CAI Division of Canada White Paper
To assure customer satisfaction, aviation, space and defense organizations must produce, and continually improve, safe, reliable products that meet or exceed

satisfaction  Paper To assure customer satisfaction, aviation, space and defense organizations must produce, and continually improve, safe, reliable products that meet or exceed customer and applicable statutory and regulatory requirements. The globalization of the industry has complicated this objective. Read about the SAE Aerospace Standard AS9100:2009 Revision C, set to be enforced globally on July 1, 2012, and know how to be compliant. Read More...
ChainDrive
ChainDrive is an integrated retail management system that helps provide users with end-to-end control over business processes and real-time, shared access

satisfaction  clients continued sucess and satisfaction with the product. Read More...
Achieving Effective Inventory Management
In today’s competitive business environment, wholesale distributors face critical factors that directly affect customer satisfaction and profit margins. These

satisfaction  that directly affect customer satisfaction and profit margins. These challenges include: Managing accurate warehouse inventory quantities Determining true profitability through costing methods Achieving optimal stock levels and return on investment Forecasting future demand and stock purchases Maintaining pricing policies that retain profitability These challenges, combined with customer demands for product availability, can conflict with operational goals of increasing inventory turnover and minimizing Read More...
ServiceMax
ServiceMax is a field service management solution for a new era of mobile business. ServiceMax optimizes end-to-end field service operations including workforce

satisfaction  by 11%, and customer satisfaction by 16%. Built 100% native on Force.com, the software runs in the cloud on any mobile device and connects field technicians, companies, and customers. Read More...
Case Study: Hauser Chocolatier
Old-world quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the hard way, struggling for

satisfaction  retention strategy | customer satisfaction | customer segmentation | customer service success | customer strategy | customer success | customer success program | customers successful | distribution accounting software | easy accounting software | ebusiness software | erp accounting | erp accounting software | erp software | erp solutions | financial accounting software | find accounting software | fixed asset accounting software | free small business accounting software | fund accounting software | great Read More...

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