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Documents related to » satisfaction


On-time Product Delivery and Customer Satisfaction
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.

SATISFACTION: Product Delivery and Customer Satisfaction On-time Product Delivery and Customer Satisfaction Source: SAP Document Type: Case Study Description: Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order
5/5/2006 10:36:00 AM

Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

SATISFACTION: Dell Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Read Comments C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter s study is based on
6/2/2000

Perfect Orders: Improving Customer Satisfaction and Financial Results
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

SATISFACTION: Perfect Orders: Improving Customer Satisfaction and Financial Results Perfect Orders: Improving Customer Satisfaction and Financial Results Olin Thompson - January 10, 2011 Read Comments The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down.
2/1/2011 8:54:00 AM

ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer.

SATISFACTION: ERP User Satisfaction Survey: Summary ERP User Satisfaction Survey: Summary Source: ABAS Software Document Type: White Paper Description: In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer. ERP User
12/15/2011 10:46:00 AM

Profitable-to-promise: The Next Step in the Evolution of Order Promising
Achieving both customer satisfaction and profitability is critical to the survival of your organization. Without customer satisfaction, the long-term prospects for your business are bleak. And without profitability, your business cannot exist. Profitable-to-promise (PTP) solutions allow you to determine the profitability of individual orders by integrating supply chain management (SCM) and customer relationship management (CRM) processes with your financial data.

SATISFACTION: Description: Achieving both customer satisfaction and profitability is critical to the survival of your organization. Without customer satisfaction, the long-term prospects for your business are bleak. And without profitability, your business cannot exist. Profitable-to-promise (PTP) solutions allow you to determine the profitability of individual orders by integrating supply chain management (SCM) and customer relationship management (CRM) processes with your financial data. Profitable-to-promise: The
3/13/2007 5:10:00 PM

The Impact of Electronic Parts Catalogs on Parts Identification and Sales
Your customers, service technicians, and equipment maintainers need an intelligent cataloging solution to help them find the parts they’re looking for. The ever-increasing amount of technical content and parts information is making an electronic one-stop-shop tool essential. An electronic parts catalog can help your company attain two critical business goals—an increase in customer satisfaction and aftermarket parts sales.

SATISFACTION: goals—an increase in customer satisfaction and aftermarket parts sales. The Impact of Electronic Parts Catalogs on Parts Identification and Sales style= border-width:0px; />   comments powered by Disqus Related Topics:   Maintenance,   Repair,   and Overhaul (MRO),   Service Parts Planning Related Industries:   Repair and Maintenance Source: Enigma Learn more about Enigma Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Fore
7/6/2007 3:17:00 PM

Optimizing the Supply Chain and Increasing Customer Satisfaction
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

SATISFACTION: Chain and Increasing Customer Satisfaction Optimizing the Supply Chain and Increasing Customer Satisfaction Shockwave Flash plug-in is not installed or disabled. Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.   comments powered by Disqus Related Audio Clips:
8/7/2007 9:06:00 AM

The Path to Realization: Predictive Service Execution for Professional Firms
The lifeblood by which executives in professional services organizations (PSO) manage their businesses has traditionally centered on the concept of realization, measured through metrics. Predictive Service Execution enables firms to deliver consistent and timely services while maximizing cash flow, engagement profitability, and customer satisfaction.

SATISFACTION: engagement profitability, and customer satisfaction. The Path to Realization: Predictive Service Execution for Professional Firms style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Performance Management (BPM),   Professional Services Management,   Project Management Related Industries:   Professional,   Scientific,   and Technical Services Source: Oracle Learn more about Oracle Readers who downloaded this white paper also read these popular documents! Extending
4/27/2006 2:53:00 PM

Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

SATISFACTION: customer relationship management, loyalty programs, crm systems, loyalty program, customer surveys, crm system, crm insurance, crm evaluation, crm software, customer retention programs, microsoft crm, free crm, crm training, measuring customer loyalty, free crm software, siebel, customer survey, building customer loyalty, customer satisfaction measurement, customer experience, crm banking, zoho crm, analytical crm, relationship management, microsoft dynamics crm, customer service satisfaction, e crm, customer experience management, customer retention strategies, call center, customer .
1/17/2001

Customer Relationship Management StrategiesPart Three: Achieving and Maintaining the Competitive Edge
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and customer satisfaction, will help you realize the benefits of a CRM system.

SATISFACTION: sales, service, and customer satisfaction management applications will help your company address all of the areas outlined above. Once you establish a continuous feedback loop in these four process areas you will be moving towards your goal. There are four major steps that you can take to achieve the goal of increasing your competitive advantage in the marketplace. 1. Develop a serious commitment to focusing the organization on the goal. Once competitive advantage becomes a stated goal and is
2/16/2005

The Hidden Gems of the Enterprise Application Space
Given ever-shorter product life cycles and companies' ever-increasing reliance on third parties to increase customer satisfaction, the need for some form of supplier relationship management (SRM) category of software should not be questioned.

SATISFACTION: parties to increase customer satisfaction, the need for some form of supplier relationship management (SRM) category of software should not be questioned. Still, the indirect e-procurement functionality has matured to almost a commodity level. Enterprises have a large number of vendors to choose from, with many bringing a wide spectrum of expertise to their offerings. Incumbent vendors such as FreeMarkets , Ariba , or Commerce One still have superior skills for building marketplaces and managing
10/29/2003


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