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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 satisfaction


Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

satisfaction  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » satisfaction

How to Measure Customer Satisfaction


Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

satisfaction  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More

MAPICS: Will Customer Satisfaction be Enough?


MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.

satisfaction  Will Customer Satisfaction be Enough? Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software in 1978. It was the first MRP system commercially available for manufacturing enterprises and Read More

Sales and Operations Planning: the Key to Demand Satisfaction


There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

satisfaction  the Key to Demand Satisfaction Does your company suffer from any of these supply chain and demand problems? Stock-outs Excess inventory Late or unsuccessful product launches Introduction of new products that cannibalize your existing market(s) Loss of market share to competitors who were better able to forecast market demand Chances are, your sales and operations planning (S&OP) is to blame. And chances are, your company is using a static and insular S&OP process, one based more on logistics and Read More

Optimizing the Supply Chain and Increasing Customer Satisfaction


Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

satisfaction  Chain and Increasing Customer Satisfaction Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics. Read More

7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

satisfaction  number one in customer satisfaction. Source : Shoretel Resources Related to IP Telephony : Voice Over IP (Wikipedia) Telephony (Wikipedia) 7 Steps to a Successful IP Telephony Implementation   IP Telephony is also known as : voice over ip , ip telephony , ip telephony resources , ip telephony solutions , pre-packaged ip telephony , ip telephony definition , free ip telephony , ip enterprise telephony , ip telephony development , internet telephony , ip solutions Is Your Network Ready for IP Telephony? Read More

Why Employee Performance Management Technology Matters to CEOs


While the board has no business telling management which employee performance management (EPM) system to use, it does have the right to ensure an effective system is in place. EPM is one of the central tools for directing and monitoring activities right across an organization. Employing this system will ensure that any goals set out by management are clearly visible to everyone up the chain of command—including the CEO.

satisfaction  to very high customer satisfaction rates. There simply are not the complexities that plagued ERP and CRM projects and made CEOs leery of software solutions. Does EPM technology work? Will I Really See A ROI? The numbers tell the tale of the efectiveness of EPM. Amcor Sunclipse, a nationwide distribution company headquartered in Southern California, reports that with their paper-based system only 10% of performance evaluations were completed on time. After their EPM implementation they had a 90% on-time Read More

Word Association


I have a danish on my desk that I want to eat. Actually, it's half a danish... almond, homemade with butter. But first, this week's white paper topic: ecommerce. I'm actually going to direct you to a datasheet by AppFinity on e-commerce solutions. This does require registration, but it's worth it. Not necessarily for the datasheet alone, but to access other white papers. I know, white papers

satisfaction  Association I have a danish on my desk that I want to eat. Actually, it's half a danish... almond, homemade with butter. But first, this week's white paper topic: ecommerce. I'm actually going to direct you to a datasheet by AppFinity on e-commerce solutions. This does require registration, but it's worth it. Not necessarily for the datasheet alone, but to access other white papers. I know, white papers sound like they are meant to be dull. You hear white papers, and think white bread , and if Read More

TEC helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection


The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and business performance management (BPM) solutions to streamline how information was collected and analyzed across its various business functions. It had initially contracted Technology Evaluation Centers (TEC) for a standard software evaluation and selection project involving a self-service approach, supported by TEC's objective and structured methodology. However, as the early stages of the project unfolded, specific functional requirements pointed to the need for additional advisory services, and so TEC's team of experts was brought in to lead a customized project.

satisfaction  helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection TEC helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection Crop Protection and Life Science Company Selects Best-fit BI and BPM Solutions with TEC Methodology. Montreal, QC, December 10, 2009 — The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and business performance management (BPM) Read More

Are PLM and Global Sourcing Related? Duh, And How! (Part I)


A number of TEC blog posts have discussed benefits but also the inevitable caveats of white papers (including all too common vendors' self-serving marketing fluff and buzzword verbiage), and about their (un)intended audiences. These posts have even caused some heated debates with other blogging sites and experts on white papers, and I am going to stay away from all that here. My intention here

satisfaction  PLM and Global Sourcing Related? Duh, And How! (Part I) A number of TEC blog posts have discussed benefits but also the inevitable caveats of white papers (including all too common vendors' self-serving marketing fluff and buzzword verbiage ), and about their (un)intended audiences . These posts have even caused some heated debates with other blogging sites and experts on white papers , and I am going to stay away from all that here. My intention here is rather to acknowledge that, as part of my daily Read More

Realtime Publishers


Realtime’s specialties include content marketing campaigns, white papers, custom publishing, and e-books. Using a real-time publishing method, chapters of the company’s new e-books are published as they are completed.

satisfaction  Publishers Realtime’s specialties include content marketing campaigns, white papers, custom publishing, and e-books. Using a real-time publishing method, chapters of the company’s new e-books are published as they are completed. Read More

TEC's Talent Management Research Model-What End Users Need to Know


Over the past few months, analysts at Technology Evaluation Centers (TEC) have been working on a new research space for talent management. I’m happy to announce that the Talent Management research space for talent management systems is now online and available to the public. Talent Management: What’s In It? TEC’s new Talent Management research space is geared toward end users looking for

satisfaction  s Talent Management Research Model-What End Users Need to Know Over the past few months, analysts at Technology Evaluation Centers (TEC)  have been working on a new research space for talent management. I’m happy to announce that the Talent Management  research space for talent management systems is now online and available to the public. Talent Management: What’s In It? TEC’s new Talent Management research space is geared toward end users looking for solutions to manage their business Read More

Season's Greetings with Helpful Links from TEC


Free Software Evaluations and Reports Top 25 Most Popular White Papers. Follow Us on Twitter. Choose from over 40 different software categories, 1,000 solutions, and more than a dozen reports all based on your specific requirements.

satisfaction  s Greetings with Helpful Links from TEC Season's Greetings with Helpful Links from TEC   TEC is pleased to have helped over 270,000 organizations with their software selection in 2010 Dear John Doe, For almost two decades, TEC's mission has been to empower you with the tools, research and expertise to help you make the best decision for your enterprise software needs. In 2011 we will surprise you with even better tools and resources. We look forward to providing you with more efficient and Read More

These are the Times of CRM Vindication and Validation - Part 2


Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM Effectiveness During Lean Times,” authored by Microsoft Dynamics CRM and Oracle CRM, respectively. My post made the case for forward-looking enterprises to leverage customer relationship management (CRM) solutions to

satisfaction  are the Times of CRM Vindication and Validation - Part 2 Part 1 of this blog series  analyzed two white papers entitled  “Customer Relationship Management: The Winning Strategy in a Challenging Economy”  and  “Maximizing CRM Effectiveness During Lean Times,”  authored by  Microsoft Dynamics CRM  and  Oracle CRM , respectively. My post made the case for forward-looking enterprises to leverage  customer relationship management (CRM)  solutions to help them both weather the ongoing Read More

Why You Need to Take Software Evaluation Seriously


Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data, training employees, and maintaining the system. If your enterprise system doesn’t meet your expectations, you risk running some of your investment down the drain. Unfortunately, it is quite common for companies to take shortcuts when

satisfaction  You Need to Take Software Evaluation Seriously Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data, training employees, and maintaining the system. If your enterprise system doesn’t meet your expectations, you risk running some of your investment down the drain. Unfortunately, it is quite common for companies to take shortcuts when determining their software needs, which often leads them to Read More