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Field Service Management (FSM) RFI/RFP Template
Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, In...
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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers
Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating
the Psychology of Customer Satisfaction : People tend to rate service higher when delivered by people they like than by people they don''t like. Karten also goes on to describe what one can do to be likable. More often than not, Karten contends, the CSS rating received from the customer represents perceived feedback rather than impartial feedback. This is not to say that companies do not get any value from customer-filled CSR forms. But they must recognize that responses can be emotionally based, and
MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of
Will Customer Satisfaction be Enough? Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software in 1978. It was the first MRP system commercially available for manufacturing enterprises and held
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail
| Customer Contact | Satisfaction Service | CRM Service | Customer Relationship Management | CRM | Vai Improve Customer Service | Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai
Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.
Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter''s study is based on the opinions of 550 IT managers at large U.S. corporations from interviews conducted between mid-January and early April 2000. The principal shifts in rankings this quarter involve Compaq moving up two positions in the desktop segment and up to second position in the notebook
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.
Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC''s P.J. Jakovljevic, discuss the impact of mobility on field service management.
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management
major reasons for suboptimal satisfaction is the parochial approach to improving service processes in process and/or departmental silos that measure only local KPIs. That’s to say, to maximize financial returns from post-sales service, profit and loss (P&L) owners must have an actionable view of total service costs, risks to revenue targets, and threats to customer loyalty. The only way, according to Vigoroso, to achieve this view is with an end-to-end, fully integrated service process and technology
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on
service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the big picture of customer relationship management (CRM).
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is
Field Service Management Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be
higher levels of customer satisfaction and deliver better product functionality to ensure broader user adoption. Owing to the existence of only one instance of the software application, often the vendor only has to support one hardware and software platform, which greatly reduces development costs. Vendors can offer more targeted customer support while focusing on a single version. A single instance also means that the vendor can introduce software enhancements one at a time, breaking the dreaded major
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service
Tips for Integrating Field Service Management Software with ERP Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every
for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and
Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge.
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly
Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.
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