Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
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addition, both customers and SAP staff have direct access to Solution Manager 7 Release Notes. Thus, 100 percent of this support and reporting functionality is likely to be used. Smaller companies will most likely use the system transport function and will often neglect the documentation function (or just use it for the most basic documents, e.g., request and specification sheets). On the other hand, larger corporations, which are bound by laws and regulations (anyone heard of the US Food and Drug