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Manufacturing 2007 Executive Summary
For a decade, IndustryWeek and the Manufacturing Performance Institute (MPI) Census of Manufacturers have provided data to US manufacturers. This year, MPI

sample questionnaire customer satisfaction survey  may exist in the sample due to special circumstances. The median figure represents the mid-point of the figures for a particular measure, with one-half of respondents reporting figures above it and one-half below. Where a lower measure is considered the better performance, such as with annual labor turnover, the 25th percentile and 75th percentile statistics have been reversed; the 75th percentile represents the lower (better) figure. Specific dollar measurements for this Summary have been converted, by Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » sample questionnaire customer satisfaction survey


Sales and Operations Planning: the Key to Demand Satisfaction
There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

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Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

sample questionnaire customer satisfaction survey   Read More
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

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Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

sample questionnaire customer satisfaction survey  customer relationship management, CRM tools, CRM introduction, sales force automation Read More
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

sample questionnaire customer satisfaction survey   Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

sample questionnaire customer satisfaction survey  IBM Customer Analytics, business analytics, predictive analytics, reporting, planning, budgeting, forecasting, customer data, customer trends Read More
Customer Relationship Management (CRM) Software Evaluation Report
This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help

sample questionnaire customer satisfaction survey   Read More
The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses

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Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

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Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

sample questionnaire customer satisfaction survey  customer relationship management,CRM,social networking,peer-to-peer networking,myCRMcareer.com,customer engagement model,Web 2.0 technologies,user-generated content,CRM 2.0 techniques Read More
Lessons from the Leading Edge of Customer Experience Management
Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic

sample questionnaire customer satisfaction survey  customer experience, customer experience management, big data, customer analytics, Read More
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

sample questionnaire customer satisfaction survey   Read More
Sit Customer Sit
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think they perceive?

sample questionnaire customer satisfaction survey   Read More
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