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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » salesforce.com

Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service @ Support. The

salesforce.com  com Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service & Support. The Appexchange on-demand platform from salesforce.com allows customers to extend and integrate the Salesforce.com family of products. Salesforce.com customers can also test, trial, install and share applications via the Appexchange, salesforce.com''s on-demand application sharing service. Salesforce''s suite of social business solutions is Read More...
SalesForce.com Enterprise Edition
Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation

salesforce.com  com Enterprise Edition Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Its solutions feature on-demand architecture and a point-and-click customization tool. Saleforce.com products have won several awards, including InfoWorld Technology of the Year for CRM in 2004 and 2005, and PC Magazine Editors'' Choice Award for Top CRM Solution Enterprise Read More...
Microsoft and salesforce.com Partner, Is World Peace Next?
When two fierce competitors Microsoft and salesforce.com announce a partnership, naturally, this has P.J. asking what''s next. Get the details as well as P.J.''s

salesforce.com  and salesforce.com Partner, Is World Peace Next? Two long-standing foes, Microsoft Corp. and salesforce.com , recently announced a strategic partnership to create new solutions that connect salesforce.com’s customer relationship management (CRM) solutions and Salesforce1 Platform to Microsoft Office and Windows. Salesforce.com now plans to make its own apps and platform interoperable with Office 365 apps, such as Office Mobile, Office for iPad, Office 365, OneDrive for Business, and SharePoint Read More...
Salesforce.com Acquires ExactTarget
Salesforce.com will acquire the cloud marketing platform ExactTarget. The transaction was valued at approximately $2.5 billion. Salesforce plans to add

salesforce.com  com Acquires ExactTarget Salesforce.com will acquire the cloud marketing platform ExactTarget . The transaction was valued at approximately $2.5 billion. Salesforce plans to add ExactTarget''s digital marketing capabilities to its Marketing Cloud functionality and to expand its customer base with ExactTarget''s more than 6,000 customers (including Coca-Cola, Gap, and Nike). To date, the Salesforce Marketing Cloud has been thriving on its previous acquisitions—Radian6 and Buddy Media—which Read More...
Salesforce.com Presents Sales Performance Accelerator
Sales Performance Accelerator is a new solution from Salesforce.com, resulting from the integration between Sales Cloud, Data.com, and Work.com.Salesforce

salesforce.com  Cloud, Data.com, and Work.com. Salesforce.com customers have been using the three products at the same time previous to this, but the Sales Performance Accelerator provides a tighter integration between the three. In addition, the newly proposed package appears as an actual support within the ongoing ''how to meet and exceed sales targets'' debate. Salesforce expects that customers that adopt the new product will register an increase in lead conversion, sales rep productivity, and number sales. Real life Read More...
Red Hat Heads for the Cloud with OpenShift
It would be an understatement to say that Red Hat is an interesting enterprise software company. Since its founding in 1994 and initial public offering (IPO) in

salesforce.com  and their infrastructures, including salesforce.com ’s and IBM’s, run on Linux servers.) More than a year ago, Red Hat began assigning its engineers to contribute to the OpenStack project. Those initial few resources have grown into a significant OpenStack engineering team that Red Hat continues to grow. At the spring and fall OpenStack 2012 conferences, Red Hat was recognized as the No. 3 overall corporate code contributor to the Essex release and the No. 2 overall corporate code contributor to the Read More...
Do You Want Your Apps to Talk Back to You (as a Chatterbox)? - Part 1
Let me start this blog series with one disclaimer: I am not an early adopter and I do not easily fall for any vendor’s slick marketing. At a recent large

salesforce.com  a skeptical eye on Salesforce.com . Sure, the company has been growing admirably for all that time while even achieving modest profits, but I have also been aware of it constantly announcing (i.e., creating buzz about) new concepts and products well before they were generally available (GA). Salesforce.com would then have to actually deliver on these products'' hyped promises, which would be another opportunity for buzz creation (in a we told you so manner). The vendor’s habit of constantly changing Read More...
When ERP and CRM Connect in the Cloud
In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s

salesforce.com  its part, publicly traded salesforce.com no longer needs an introduction; it has become the leading provider of cloud-based customer relationship management (CRM) systems, i.e., Sales Cloud 2 and Service Cloud 2 . A trailblazer in software as a service (SaaS), salesforce.com has forayed well beyond the realm of CRM. (We’ve previously covered salesforce.com’s expansion of its offering , diversification within the platform-as-a-service [PaaS] space , and focus on collaboration .) The Meeting of Plex Read More...
KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

salesforce.com  social computing companies, and salesforce.com ’s acquisitions of inStranet , Radian 6 , and other smaller companies. Microsoft ''s recent acquisition of Yammer might also have some relevance to this CRM segment. New KANA With employees and office locations across North America, Europe, and Asia Pacific, the combined new KANA Software organization will support a growing base of customers numbering some 900 organizations, which includes many of the world’s best known customer-centric Fortune 500 Read More...
Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

salesforce.com  foreseeable future. In fact, salesforce.com , the industry''s leading on-demand CRM service, grew its new subscription sales by 84 percent in 2004 and they anticipate approximately $300 million (USD) in revenue for 2005. To put this growth in perspective, most of saleforce.com''s revenue comes from subscriptions, not from professional services or maintenance fees. Accordingly, when its projected 2005 revenue of $300 million (USD) is compared to SAP''s 2004 license revenue of $525 million (USD) (as estimated Read More...
Cloud Manufacturing ERP Solution Rootstock Now TEC Certified
TEC is pleased to announce that Rootstock is now TEC Certified in the enterprise resource planning (ERP) Evaluation Center. To obtain TEC certification

salesforce.com  management (PLM) integration. Rootstock’s Salesforce.com solution was released in 2011, and currently all development, marketing, and sales efforts are completely dedicated to the Salesforce.com community and in bringing new clients into that community. Being part of the Salesforce.com community, Rootstock relies on FinancialForce.com to provide the financials and accounting modules and on Salesforce.com for  customer relationship management (CRM) and the social collaboration capabilities of Chatter. Read More...
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

salesforce.com  of Adobe Reader. The Salesforce.com Foundation was created to apply the core strengths of salesforce.com to help organizations further their social mission, deepen their impact, and better the lives of those in need. The Foundation has offices in San Francisco, New York, London, Dublin, Singapore, and Tokyo. Source : Salesforce Resources Related to Customer Relationship Management (CRM) : Customer Relationship Management (CRM) (Wikipedia) 8 CRM Essentials: An Executive Guide to the Must-have Elements Read More...
Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is

salesforce.com  success of NetSuite , Salesforce.com , and RightNow has influenced traditional software makers to get busy and tweak their product portfolios. However, those same vendors, while working feverishly to SaaS-enable some of their offerings, are hoping to buy some time by pointing out that up to now, SaaS deployment has mainly been a proven solution for specific, well-defined business needs only, and this primarily within individual departments. For a discussion of the trend toward SaaS, see SaaS-ing the Read More...
Disruptive Innovations? On-demand Pricing Models and Vendors
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing. Software vendors must rethink the

salesforce.com  for Enterprise Applications series. Salesforce.com Spearheads the CRM Software as a Service Model Lately CRM software has proven quite amenable to hosting because it is a static sales management and automation system. It can quickly reach a break-even point in the outsourced deployment model. Hence, Salesforce.com , one of the thought-leading providers of customer relationship management (CRM) and sales force automation (SFA) software-as-a-service, has espoused a sort of a disruptive innovation. It has Read More...
BigIdeas 2011: Of BigMachines’ Quantum Leap - Part 2
Part 1 of this blog series talked about my very first attendance of BigIdeas, BigMachines’ annual user conference that takes place in the fall in Chicago. I

salesforce.com  (Cast Iron) , and salesforce.com sponsoring an event of a vendor of BigMachines’ size. Okta, PROS Pricing, Vendavo, Xactly Corporation, Channelinsight, InsideView Technologies, Accenture, DocuSign, Pierce Washington, EDL Consulting, Lumo Graphics , and Cloud9 were other sponsors and exhibitors. It was a bit surprising not to see Microstrategy and Right90 at this event, given established alliances, while the Microsoft Dynamics CRM partnership is still budding. The only apparent non-show was SAP , where Read More...

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