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Software Functionality Revealed in Detail
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 salesforce.com

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » salesforce.com

Salesforce.com


Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service & Support. The Appexchange on-demand platform from salesforce.com allows customers to extend and integrate the Salesforce.com family of products. Salesforce.com customers can also test, trial, "install" and share applications via the Appexchange, salesforce.com's on-demand application sharing service. Salesforce's suite of social business solutions is intended to support enterprises in their efforts to foster and encourage information sharing and innovation in real time. Key features include: social network applications (profiles, status updates, groups, document sharing, feeds, etc.), employee development, motivation and evaluation capabilities (social goals, coaching, badges, performance summaries, etc.), and product innovation (post, view, rate ideas). Salesforce.com manages customer information for approximately 16,900 customers and more than 308,000 paying subscribers. Founded in 1999, Salesforce.com has offices in North America, Europe, and Asia. It trades on the New York Stock Exchange under the ticker symbol "CRM."

salesforce.com  com Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service & Support. The Appexchange on-demand platform from salesforce.com allows customers to extend and integrate the Salesforce.com family of products. Salesforce.com customers can also test, trial, install and share applications via the Appexchange, salesforce.com''s on-demand application sharing service. Salesforce''s suite of social business solutions is intend Read More

SalesForce.com Enterprise Edition


Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Its solutions feature on-demand architecture and a point-and-click customization tool. Saleforce.com products have won several awards, including InfoWorld Technology of the Year for CRM in 2004 and 2005, and PC Magazine Editors' Choice Award for Top CRM Solution Enterprise Edition in July 2004.  

salesforce.com  com Enterprise Edition Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Its solutions feature on-demand architecture and a point-and-click customization tool. Saleforce.com products have won several awards, including InfoWorld Technology of the Year for CRM in 2004 and 2005, and PC Magazine Editors'' Choice Award for Top CRM Solution Enterprise Edition Read More

Salesforce.com Launches Salesforce Wear


Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software. To that end, CRM software platform Salesforce.com recently launched Salesforce Wear, its initiative for wearable computing in the enterprise. With wearable IoT tools, companies can discover new ways to market, sell, service, and design products.

salesforce.com  management (CRM) software platform Salesforce.com recently launched Salesforce Wear , its initiative for wearable computing in the enterprise. The company has for some time been talking about its “Internet of Customer” approach (its concrete IoT deployment), whereby behind every device, transaction, etc. there is an actual customer.   The late 2013 delivery of the Salesforce1 “mobile first” platform with vaster application programming interface (API) interoperability was the first major step in Read More

Salesforce.com Updates Desk.com for SMBs


Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk.com (formerly known as Assistly), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want to view it.

salesforce.com  Updates Desk.com for SMBs Salesforce.com recently released an upgrade to Desk.com , a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com''s enterprise-level customer service product, Service Cloud , Desk.com''s main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data Read More

Salesforce.com Acquires ExactTarget


Salesforce.com will acquire the cloud marketing platform ExactTarget. The transaction was valued at approximately $2.5 billion. Salesforce plans to add ExactTarget's digital marketing capabilities to its Marketing Cloud functionality and to expand its customer base with ExactTarget's more than 6,000 customers (including Coca-Cola, Gap, and Nike). To date, the Salesforce Marketing Cloud has been

salesforce.com  com Acquires ExactTarget Salesforce.com will acquire the cloud marketing platform ExactTarget . The transaction was valued at approximately $2.5 billion. Salesforce plans to add ExactTarget''s digital marketing capabilities to its Marketing Cloud functionality and to expand its customer base with ExactTarget''s more than 6,000 customers (including Coca-Cola, Gap, and Nike). To date, the Salesforce Marketing Cloud has been thriving on its previous acquisitions—Radian6 and Buddy Media—which Read More

Metal Shark Boats Selects Rootstock’s Cloud ERP


Rootstock Software, a provider of cloud manufacturing and supply chain management (SCM) applications on the Salesforce Platform (and available on the AppExchange by salesforce.com, a popular marketplace for business apps), recently announced that Metal Shark, a Louisiana-based supplier of aluminum-built commercial, military, and government boats, has chosen Rootstock’s cloud ERP to help run its

salesforce.com  on the AppExchange by salesforce.com , a popular marketplace for business apps), recently announced that Metal Shark , a Louisiana-based supplier of aluminum-built commercial, military, and government boats, has  chosen Rootstock’s cloud ERP to help run its highly automated manufacturing processes with precise controls and planning, including 3D modeling and precision cutting. The company, founded in 2005, has quickly established itself by delivering products tailored for the exacting requirements Read More

Two Force.com Apps Joining Forces at Dreamforce 2010


One of the major takeaway messages from salesforce.com’s recent Dreamforce 2010 conference was the company’s diversification within the platform-as-a-service (PaaS) space. Namely, during their keynote presentations, the company’s executives admitted publicly to the Force.com platform’s proprietary nature (i.e., the non-mainstream Apex language), which made them decide

salesforce.com  major takeaway messages from salesforce.com ’s recent Dreamforce 2010 conference was the company’s diversification within the  platform-as-a-service (PaaS)  space. Namely, during their keynote presentations, the company’s executives admitted publicly to the Force.com platform’s proprietary nature (i.e., the non-mainstream Apex language), which made them decide recently to decouple the application development layer from  the database layer in the cloud (the latter called database.com ) . The Read More

Is Kenandy Turning into a Manufacturing Workday?


In anticipation of the upcoming Dreamforce 2013 mega conference by salesforce.com, we recently had an intro briefing with Kenandy’s top brass. The new company’s chairman and chief executive officer (CEO) is Sandra “Sandy” Kurtzig, an enterprise software industry pioneer who founded former ASK Computer Systems with the veteran enterprise resource planning (ERP) product ManMan in 1972, and helped

salesforce.com  2013 mega conference by salesforce.com , we recently had an intro briefing with Kenandy ’s top brass. The new company’s chairman and chief executive officer (CEO) is Sandra “Sandy” Kurtzig, an enterprise software industry pioneer who founded former ASK Computer Systems with the veteran enterprise resource planning (ERP) product ManMan in 1972, and helped grow the company into one of the ten largest software companies in the world at the time (ASK was acquired in 1994 by Computer Associates , now Read More

7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM) and Why They Matter


If you rely on the built-in analytic capabilities of CRM, you’re leaving money on the table. Because that’s what the information in your CRM system is; it’s money. But you can’t extract the true value of that information without an analytics application that does the heavy lifting without putting your sales team through hell. Read this white paper to see the seven signs that you are not operating efficiently and making reporting and analytics more difficult for your sales team. Don’t ignore these seven warning signs. They all carry one message: Yes, you need advanced analytics!

salesforce.com  Need Advanced Analytics for Salesforce.com (or any CRM) and Why They Matter If you rely on the built-in analytic capabilities of CRM, you’re leaving money on the table. Because that’s what the information in your CRM system is; it’s money. But you can’t extract the true value of that information without an analytics application that does the heavy lifting without putting your sales team through hell. Read this white paper to see the seven signs that you are not operating efficiently and making Read More

Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 3


Part 1 of this series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009, the product grew notably and surpassed one million licensed users. Microsoft’s customer relationship management (CRM) offering has become attractive to companies

salesforce.com  post on NetSuite , Salesforce.com and NetSuite have been attempting similar xRM feats with their respective AppExchange and  SuiteApp application directories, Apex and SuiteScript languages, and Force.com and SuiteCloud platforms. Similar to Microsoft Dynamics CRM or xRM, many Salesforce.com partners have built applications that go beyond the traditional CRM realm, whereby these custom applications built on Force.com manage orders, contracts, proposals, assets, and whatnot. I must acknowledge here that Read More

Salesforce.com Acquires CRM Analytics Capabilities


Salesforce.com has somewhat quietly acquired RelateIQ, provider of an analytics-based cloud CRM software platform. The young startup has promoted itself as a data-driven alternative to salesforce.com and other CRM platforms, and has apps that analyze a user’s inbox and calendar to find contacts, merge relevant data, and keep track of customer interactions.

salesforce.com  Acquires CRM Analytics Capabilities Salesforce.com has somewhat quietly acquired RelateIQ , provider of an analytics-based cloud customer relationship management (CRM) software platform, for nearly $400 million (USD) in stock. The RelateIQ deal is salesforce.com’s largest since last year’s $2.5 billion purchase of cloud marketing automation software vendor ExactTarget.   The young startup, which reportedly recently raised $40 million at a $245 million valuation, has promoted itself as a data-driven Read More

FPX Delivers a Turnkey CPQ Product for salesforce.com SMB Users


FPX, a pioneer in cloud-based configure, price, quote (CPQ) software solutions (formerly called Firepond), has announced Firepond by FPX, a new product line with an astute approach to implementation to help companies improve sales effectiveness and overall business performance. The small to medium business (SMB) solution will be formally released at salesforce.com’s Dreamforce 2013 conference.

salesforce.com  Turnkey CPQ Product for salesforce.com SMB Users FPX , a pioneer in cloud-based configure, price, quote (CPQ) software solutions (formerly called Firepond ), has announced Firepond by FPX , a new product line with an astute approach to implementation to help companies improve sales effectiveness and overall business performance. The small to medium business (SMB) solution will be formally released at salesforce.com ’s Dreamforce 2013 conference. Firepond by FPX introduces a new paradigm—a turnkey Read More

Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 2


In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular, my initial reaction to Salesforce Chatter (a.k.a. Collaboration Cloud) was tepid. To be frank, Marc Benioff, salesforce.com’s flamboyant and engaging CEO, gave an atypically incoherent and dry keynote speech when he

salesforce.com  be frank, Marc Benioff, salesforce.com ’s flamboyant and engaging CEO, gave an atypically incoherent and dry keynote speech when he  introduced Chatter at the Dreamforce 2009 conference . However, a few months have passed and this period has helped salesforce.com craft a much clearer message. In addition, Chatter has reportedly been used within salesforce.com’s own organization (as the largest  beta site /tester), which has given the vendor much more time and experience to improve and tweak the Read More

UNIT4: The (Largely) Untold Story - Part 2


Part 1 of this series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second-largest business applications provider in continental Europe, to attend its UK 2010 user conference. Frankly, I was a bit skeptical about what new and exciting I might see and hear about at this event in light of the vendor’s analyst tour in Boston in late 2009. My post then

salesforce.com  by both UNIT4 and Salesforce.com . The spin-off joint venture  combines CODA’s 30 years of designing and building financial applications with Salesforce.com’s cloud computing development platform, Force.com . The creation of the new entity and expanded relationship with Salesforce.com avails FinancialForce.com (and indirectly UNIT4) of many practical go-to-market and operating benefits, from branding and lead-generation to Salesforce.com providing hosting and the first-line customer support for the n Read More