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Software Functionality Revealed in Detail
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 salesforce.com

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » salesforce.com

Salesforce.com


Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service & Support. The Appexchange on-demand platform from salesforce.com allows customers to extend and integrate the Salesforce.com family of products. Salesforce.com customers can also test, trial, "install" and share applications via the Appexchange, salesforce.com's on-demand application sharing service. Salesforce's suite of social business solutions is intended to support enterprises in their efforts to foster and encourage information sharing and innovation in real time. Key features include: social network applications (profiles, status updates, groups, document sharing, feeds, etc.), employee development, motivation and evaluation capabilities (social goals, coaching, badges, performance summaries, etc.), and product innovation (post, view, rate ideas). Salesforce.com manages customer information for approximately 16,900 customers and more than 308,000 paying subscribers. Founded in 1999, Salesforce.com has offices in North America, Europe, and Asia. It trades on the New York Stock Exchange under the ticker symbol "CRM."

salesforce.com  com Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service & Support. The Appexchange on-demand platform from salesforce.com allows customers to extend and integrate the Salesforce.com family of products. Salesforce.com customers can also test, trial, install and share applications via the Appexchange, salesforce.com''s on-demand application sharing service. Salesforce''s suite of social business solutions is Read More

Salesforce.com Acquires ExactTarget


Salesforce.com will acquire the cloud marketing platform ExactTarget. The transaction was valued at approximately $2.5 billion. Salesforce plans to add ExactTarget's digital marketing capabilities to its Marketing Cloud functionality and to expand its customer base with ExactTarget's more than 6,000 customers (including Coca-Cola, Gap, and Nike). To date, the Salesforce Marketing Cloud has been

salesforce.com  com Acquires ExactTarget Salesforce.com will acquire the cloud marketing platform ExactTarget . The transaction was valued at approximately $2.5 billion. Salesforce plans to add ExactTarget''s digital marketing capabilities to its Marketing Cloud functionality and to expand its customer base with ExactTarget''s more than 6,000 customers (including Coca-Cola, Gap, and Nike). To date, the Salesforce Marketing Cloud has been thriving on its previous acquisitions—Radian6 and Buddy Media—which Read More

Salesforce.com Launches Salesforce Wear


Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software. To that end, CRM software platform Salesforce.com recently launched Salesforce Wear, its initiative for wearable computing in the enterprise. With wearable IoT tools, companies can discover new ways to market, sell, service, and design products.

salesforce.com  management (CRM) software platform Salesforce.com recently launched Salesforce Wear , its initiative for wearable computing in the enterprise. The company has for some time been talking about its “Internet of Customer” approach (its concrete IoT deployment), whereby behind every device, transaction, etc. there is an actual customer.   The late 2013 delivery of the Salesforce1 “mobile first” platform with vaster application programming interface (API) interoperability was the first major step in Read More

Salesforce.com Updates Desk.com for SMBs


Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk.com (formerly known as Assistly), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want to view it.

salesforce.com  Updates Desk.com for SMBs Salesforce.com recently released an upgrade to Desk.com , a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com''s enterprise-level customer service product, Service Cloud , Desk.com''s main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data Read More

Salesforce.com Launches AppExchange Store Builder


Salesforce.com recently announced AppExchange Store Builder to enable any company to create its own custom app marketplace. AppExchange Store Builder leverages technology used to create the renowned Salesforce AppExchange marketplace, replete with business apps that work tightly with salesforce.com's cloud solutions.

salesforce.com  Launches AppExchange Store Builder Salesforce.com recently announced AppExchange Store Builder to enable any company to create its own custom app marketplace. AppExchange Store Builder leverages technology used to create the renowned Salesforce AppExchange marketplace, replete with business apps that work tightly with salesforce.com''s cloud solutions.   Almost every product and service company nowadays is also a software company— more than 80 percent of Fortune 500 companies have built consumer app Read More

Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology


Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some solutions.

salesforce.com  CRM or SFA solution). Salesforce.com , however, has an application programmer interface (API) that allows technologies developed in-house to interface with Salesforce.com''s online SFA tools. An organization using (for example) Knowledge Advantage''s online SIM ( Systems Interdependency Modeling ) tool suite could, with minimal investment, develop an interface using Salesforce.com tools to share information between the SIM system and Salesforce.com. An appropriate analysis asks the vital questions: What is Read More

CPQ Pioneer FPX Becomes Cloud CRM and ERP Go-to Vendor


TEC senior analyst P.J. Jakovljevic takes a close look at FPX, formerly known as Firepond, a pioneer in CPQ software that automates the sales process for configurable products and services, including changes in the past couple years and what's new with FPX Version 8.0.

salesforce.com  average of 84% in salesforce.com ’s cloud ecosystem), conservative revenue recognition (i.e., license subscription revenue recognition only after the customer is in production), and the following new products: Contract Management by FPX , based on the recent Glider acquisition Predictive Analytics by FPX , based on the recent nXn acquisition Quick deployments for existing and new customers   As for the last point, one of the quick deployment enablers is the Firepond by FPX offering, which recently Read More

Microsoft Releases Dynamics CRM Sales Productivity Solution


Microsoft announces a new Sales Productivity solution, an integrated product combining Microsoft Dynamics CRM Online Professional with Office 365 and Power BI. The new tool will enable sales people to increase their productivity—allowing them to work across their enterprise and with partners and customers directly.

salesforce.com  chose Microsoft Dynamics over salesforce.com and has seen a 700% increase in the number of contacts in its system over the legacy solution and a 450% increase in the number of opportunities.   Separately, these individual Microsoft products would be about $105/month, i.e., Microsoft Dynamics CRM for $65/month, Office 365 for $20/month, and Power BI for $20/month. When one compares this offering to salesforce.com , whose somewhat equivalent offering would be $290/month, salesforce.com will be hard pressed Read More

Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 2


In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular, my initial reaction to Salesforce Chatter (a.k.a. Collaboration Cloud) was tepid. To be frank, Marc Benioff, salesforce.com’s flamboyant and engaging CEO, gave an atypically incoherent and dry keynote speech when he

salesforce.com  be frank, Marc Benioff, salesforce.com ’s flamboyant and engaging CEO, gave an atypically incoherent and dry keynote speech when he  introduced Chatter at the Dreamforce 2009 conference . However, a few months have passed and this period has helped salesforce.com craft a much clearer message. In addition, Chatter has reportedly been used within salesforce.com’s own organization (as the largest  beta site /tester), which has given the vendor much more time and experience to improve and tweak the Read More

SalesForce.com Enterprise Edition


Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Its solutions feature on-demand architecture and a point-and-click customization tool. Saleforce.com products have won several awards, including InfoWorld Technology of the Year for CRM in 2004 and 2005, and PC Magazine Editors' Choice Award for Top CRM Solution Enterprise Edition in July 2004.  

salesforce.com  com Enterprise Edition Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Its solutions feature on-demand architecture and a point-and-click customization tool. Saleforce.com products have won several awards, including InfoWorld Technology of the Year for CRM in 2004 and 2005, and PC Magazine Editors'' Choice Award for Top CRM Solution Enterprise Read More

Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 3


Part 1 of this series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009, the product grew notably and surpassed one million licensed users. Microsoft’s customer relationship management (CRM) offering has become attractive to companies

salesforce.com  post on NetSuite , Salesforce.com and NetSuite have been attempting similar xRM feats with their respective AppExchange and  SuiteApp application directories, Apex and SuiteScript languages, and Force.com and SuiteCloud platforms. Similar to Microsoft Dynamics CRM or xRM, many Salesforce.com partners have built applications that go beyond the traditional CRM realm, whereby these custom applications built on Force.com manage orders, contracts, proposals, assets, and whatnot. I must acknowledge here that Read More

Silver Lining to Oracle’s Q4 Earnings Miss


ORACLE DOUBLES DIVIDEND; CLOUD SAAS REVENUES UP 50%; STOCK DROPS 9% The release of Oracle Corporation’s Q4 earnings was more heavily anticipated this year than in previous years. This was in part because Oracle had missed Wall Street targets in Q3 and the bulls and bears were both taking strong positions for or against the technology bellwether. Also, Oracle always makes a huge sales push in Q4

salesforce.com  Oracle plans to integrate salesforce.com with Oracle’s Fusion HCM and Financial Cloud, and provide the core technology to power salesforce.com''s applications and platform. Salesforce.com will also implement Oracle’s Fusion HCM and Financial Cloud applications throughout the company. The Microsoft partnership will enable customers to deploy Oracle software—including Java, Oracle Database, and Oracle WebLogic Server—on Windows Hyper-V Server or in Windows Azure and receive full support from Oracle. Read More

Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2


Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009 the product grew significantly and surpassed its one millionth user. Microsoft’s customer relationship management (CRM) offering has become attractive to

salesforce.com  Act!, Goldmine , and Salesforce.com . Choice + Cheaper = Even Better (for the Customer) As mentioned in Part 1, affordability is yet another major factor  in Microsoft Dynamics CRM’s adoption. In terms of pricing, Microsoft Dynamics CRM Online follows a monthly, per-user billing process: Microsoft Dynamics CRM Online offers a full suite of marketing, sales, and customer service features for US$44 per user per month. The price of a Microsoft Dynamics CRM 4.0 [ evaluate this product ] on-premise Read More

Oracle Acquires TOA Technologies for FSM Leadership


Oracle acquires TOA Technologies, a leader of cloud-based field service management (FSM) solutions. How will services companies benefit from this deal? Read P.J. Jakovljevic's write-up and find out.

salesforce.com  to develop partnerships with salesforce.com (the ETAworkforce product on the Salesforce1 Platform ) and with Oracle CRM OnDemand (within Oracle Service Cloud ). It looks like now Oracle might be able to cross-sell TOA to its customers in many more industries and geographies.   Oracle’s Service Cloud, part of Oracle Customer Experience Cloud (see figure 2), is a platform for online customer service, cross-channel contact center, knowledge management, and policy automation. The acquisition of TOA Read More