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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » salesforce.com

Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service @ Support. The

salesforce.com  com Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service & Support. The Appexchange on-demand platform from salesforce.com allows customers to extend and integrate the Salesforce.com family of products. Salesforce.com customers can also test, trial, install and share applications via the Appexchange, salesforce.com''s on-demand application sharing service. Salesforce''s suite of social business solutions is Read More...
Salesforce.com Expands into SAP’s Turf
Salesforce.com dreams of becoming a $1 billion software company, in Germany. The vendor is forging partnerships, expanding its territory, and fostering

salesforce.com  World Tour Munich event, salesforce.com CEO Marc Benioff said to the press corps: We have a dream of becoming a $1 billion software company right here (in Germany) ... We’re looking at making some local acquisitions to improve our position ... These could be core technologies as well as system integrators or next-gen cloud companies. The remarks coincide with news of a partnership with Deutsche Telekom ''s T-Systems IT services unit , under which T-Systems will be salesforce.com''s main reseller in Read More...
Salesforce.com Launches Salesforce Wear
Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software. To that end, CRM software platform Salesforce.com

salesforce.com  management (CRM) software platform Salesforce.com recently launched Salesforce Wear , its initiative for wearable computing in the enterprise. The company has for some time been talking about its “Internet of Customer” approach (its concrete IoT deployment), whereby behind every device, transaction, etc. there is an actual customer.   The late 2013 delivery of the Salesforce1 “mobile first” platform with vaster application programming interface (API) interoperability was the first major step in Read More...
Salesforce.com Updates Desk.com for SMBs
Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk

salesforce.com  Updates Desk.com for SMBs Salesforce.com recently released an upgrade to Desk.com , a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com''s enterprise-level customer service product, Service Cloud , Desk.com''s main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data Read More...
Salesforce.com Acquires ExactTarget
Salesforce.com will acquire the cloud marketing platform ExactTarget. The transaction was valued at approximately $2.5 billion. Salesforce plans to add

salesforce.com  com Acquires ExactTarget Salesforce.com will acquire the cloud marketing platform ExactTarget . The transaction was valued at approximately $2.5 billion. Salesforce plans to add ExactTarget''s digital marketing capabilities to its Marketing Cloud functionality and to expand its customer base with ExactTarget''s more than 6,000 customers (including Coca-Cola, Gap, and Nike). To date, the Salesforce Marketing Cloud has been thriving on its previous acquisitions—Radian6 and Buddy Media—which Read More...
Software for Real People Part Two: Competition and User Recommendations
The root of creativity rests in the people, the management, and the culture of the organization. A better tool will not help an organization that is resistant

salesforce.com  Edition of MindManager for salesforce.com as well as a MindManager Accelerator Solution for CommerceQuest s TRAXION EnterpriseBPMS , used for business process modeling. MindManager also features a fully documented and supported XML-based API and object model, which permits third-party companies and users to more fully integrate and extend the application to better fit their unique business needs. Also, there is an active and well-supported MindManager development community. The published prices of the Read More...
Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

salesforce.com  foreseeable future. In fact, salesforce.com , the industry''s leading on-demand CRM service, grew its new subscription sales by 84 percent in 2004 and they anticipate approximately $300 million (USD) in revenue for 2005. To put this growth in perspective, most of saleforce.com''s revenue comes from subscriptions, not from professional services or maintenance fees. Accordingly, when its projected 2005 revenue of $300 million (USD) is compared to SAP''s 2004 license revenue of $525 million (USD) (as estimated Read More...
Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

salesforce.com  Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega ), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the  latest version of its process-centric CRM solution . The latest release, Customer Process Manager (CPM) enables real-time collaboration amongst customers, the customer service representatives (CSRs), and supporting back-office teams across the enterprise. In a nutshell, the new customer Read More...
NetSuite Had a Sweet IPO. Now What?
The end of 2007, at least in the space that I cover, has certainly been

salesforce.com  more than that of Salesforce.com of a few years ago, is certainly another indicator of how mainstream the software as a service (SaaS) model has become and what might be in the store for 2008 . Still, it remains to be seen how much this future visibility will help NetSuite overshadow its abovementioned nemesis with more mind and market share. Indeed, so far, virtually any aspiring player in the on-demand/SaaS sector has looked pale in comparison with Salesforce.com (in terms of the current install base, Read More...
Cloud Manufacturing ERP Solution Rootstock Now TEC Certified
TEC is pleased to announce that Rootstock is now TEC Certified in the enterprise resource planning (ERP) Evaluation Center. To obtain TEC certification

salesforce.com  management (PLM) integration. Rootstock’s Salesforce.com solution was released in 2011, and currently all development, marketing, and sales efforts are completely dedicated to the Salesforce.com community and in bringing new clients into that community. Being part of the Salesforce.com community, Rootstock relies on FinancialForce.com to provide the financials and accounting modules and on Salesforce.com for  customer relationship management (CRM) and the social collaboration capabilities of Chatter. Read More...
ReachForce Acquires SetLogik
ReachForce, a vendor of business-to-business (B2B) data solutions for marketers, has made public its acquisition of SetLogik, which provides cloud-based data

salesforce.com  as Marketo, Eloqua, and salesforce.com to ensure the quality of lead collection, qualification, targeting, and conversion. Bob Riazzi, CEO and president of ReachForce, underlines that at the heart of marketing automation is the accuracy of the data, which ReachForce is attempting to keep up to date: Many marketers have automated their campaign management and digital marketing execution to drive more revenue, but poor data quality is having a negative impact on their success. It was clear what we needed Read More...
In Conversation with Rootstock Management
TEC’s recent article Rootstock Software Steps Out on Force.com outlined the genesis of Rootstock Software and its cloud-based ERP offering. Rootstock Software

salesforce.com  from huge investments by Salesforce.com in the platform; and is provided by an organization staffed with true manufacturing systems experts. PJ : What have Rootstock’s door opening (order winner) features been? Rootstock : The fact that the solution is 100 percent native on the salesforce.com platform has been a major door opener. From a feature standpoint, the “drag and drop” scheduling has been a major “attention grabber”. Users can see how this user interface (UI) can help them do their job Read More...
Sage Continues Its Housecleaning Effort
After engaging in a soul-searching exercise a while back, which has lately resulted with more coherent strategies in some regions, and with the recent public

salesforce.com  a commodity now? Most salesforce.com users probably mainly leverage contact management capabilities, even while paying much more for the product’s broader CRM functionality. Sage is charging about $5 per user per month for ACT!—can it afford to compete with salesforce.com? In addition, how many cloud or iTunes-like single user apps have been created of late? With app stores sprouting up all over the Internet, a one-person-shop that outsources software product development is now a potential Read More...
UNIT4: The (Largely) Untold Story - Part 2
Part 1 of this series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second-largest business applications provider in continental Europe, to

salesforce.com  by both UNIT4 and Salesforce.com . The spin-off joint venture  combines CODA’s 30 years of designing and building financial applications with Salesforce.com’s cloud computing development platform, Force.com . The creation of the new entity and expanded relationship with Salesforce.com avails FinancialForce.com (and indirectly UNIT4) of many practical go-to-market and operating benefits, from branding and lead-generation to Salesforce.com providing hosting and the first-line customer support for the n Read More...
Do You Want Your Apps to Talk Back to You (as a Chatterbox)? - Part 1
Let me start this blog series with one disclaimer: I am not an early adopter and I do not easily fall for any vendor’s slick marketing. At a recent large

salesforce.com  a skeptical eye on Salesforce.com . Sure, the company has been growing admirably for all that time while even achieving modest profits, but I have also been aware of it constantly announcing (i.e., creating buzz about) new concepts and products well before they were generally available (GA). Salesforce.com would then have to actually deliver on these products'' hyped promises, which would be another opportunity for buzz creation (in a we told you so manner). The vendor’s habit of constantly changing Read More...

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