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Software Functionality Revealed in Detail
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 salesforce.com

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » salesforce.com

Salesforce.com


Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service & Support. The Appexchange on-demand platform from salesforce.com allows customers to extend and integrate the Salesforce.com family of products. Salesforce.com customers can also test, trial, "install" and share applications via the Appexchange, salesforce.com's on-demand application sharing service. Salesforce's suite of social business solutions is intended to support enterprises in their efforts to foster and encourage information sharing and innovation in real time. Key features include: social network applications (profiles, status updates, groups, document sharing, feeds, etc.), employee development, motivation and evaluation capabilities (social goals, coaching, badges, performance summaries, etc.), and product innovation (post, view, rate ideas). Salesforce.com manages customer information for approximately 16,900 customers and more than 308,000 paying subscribers. Founded in 1999, Salesforce.com has offices in North America, Europe, and Asia. It trades on the New York Stock Exchange under the ticker symbol "CRM."

salesforce.com  com Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service & Support. The Appexchange on-demand platform from salesforce.com allows customers to extend and integrate the Salesforce.com family of products. Salesforce.com customers can also test, trial, install and share applications via the Appexchange, salesforce.com''s on-demand application sharing service. Salesforce''s suite of social business solutions is Read More

Salesforce.com Launches Salesforce Wear


Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software. To that end, CRM software platform Salesforce.com recently launched Salesforce Wear, its initiative for wearable computing in the enterprise. With wearable IoT tools, companies can discover new ways to market, sell, service, and design products.

salesforce.com  management (CRM) software platform Salesforce.com recently launched Salesforce Wear , its initiative for wearable computing in the enterprise. The company has for some time been talking about its “Internet of Customer” approach (its concrete IoT deployment), whereby behind every device, transaction, etc. there is an actual customer.   The late 2013 delivery of the Salesforce1 “mobile first” platform with vaster application programming interface (API) interoperability was the first major step in Read More

Salesforce.com Acquires ExactTarget


Salesforce.com will acquire the cloud marketing platform ExactTarget. The transaction was valued at approximately $2.5 billion. Salesforce plans to add ExactTarget's digital marketing capabilities to its Marketing Cloud functionality and to expand its customer base with ExactTarget's more than 6,000 customers (including Coca-Cola, Gap, and Nike). To date, the Salesforce Marketing Cloud has been

salesforce.com  com Acquires ExactTarget Salesforce.com will acquire the cloud marketing platform ExactTarget . The transaction was valued at approximately $2.5 billion. Salesforce plans to add ExactTarget''s digital marketing capabilities to its Marketing Cloud functionality and to expand its customer base with ExactTarget''s more than 6,000 customers (including Coca-Cola, Gap, and Nike). To date, the Salesforce Marketing Cloud has been thriving on its previous acquisitions—Radian6 and Buddy Media—which Read More

Salesforce.com Launches AppExchange Store Builder


Salesforce.com recently announced AppExchange Store Builder to enable any company to create its own custom app marketplace. AppExchange Store Builder leverages technology used to create the renowned Salesforce AppExchange marketplace, replete with business apps that work tightly with salesforce.com's cloud solutions.

salesforce.com  Launches AppExchange Store Builder Salesforce.com recently announced AppExchange Store Builder to enable any company to create its own custom app marketplace. AppExchange Store Builder leverages technology used to create the renowned Salesforce AppExchange marketplace, replete with business apps that work tightly with salesforce.com''s cloud solutions.   Almost every product and service company nowadays is also a software company— more than 80 percent of Fortune 500 companies have built consumer app Read More

SalesForce.com Enterprise Edition


Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Its solutions feature on-demand architecture and a point-and-click customization tool. Saleforce.com products have won several awards, including InfoWorld Technology of the Year for CRM in 2004 and 2005, and PC Magazine Editors' Choice Award for Top CRM Solution Enterprise Edition in July 2004.  

salesforce.com  com Enterprise Edition Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Its solutions feature on-demand architecture and a point-and-click customization tool. Saleforce.com products have won several awards, including InfoWorld Technology of the Year for CRM in 2004 and 2005, and PC Magazine Editors'' Choice Award for Top CRM Solution Enterprise Read More

Pegasystems Raises the (Social and Mobile) Customer Service Bar


In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the latest version of its process-centric CRM solution. The latest release, Customer Process Manager (CPM) enables real-time

salesforce.com  Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega ), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the  latest version of its process-centric CRM solution . The latest release, Customer Process Manager (CPM) enables real-time collaboration amongst customers, the customer service representatives (CSRs), and supporting back-office teams across the enterprise. In a nutshell, the new customer Read More

Enhanced Social and Mobile Capabilities for Concurforce


With a projected $0.5 billion in revenues in 2012, Concur Technologies is the leading provider of integrated travel and expense (T@E) management solutions. The company helps individuals and organizations make sure that their expense reports are in tune with their budgets and accounting rules. Concur’s Web-based and mobile solution suite, Concur T@E Cloud, enables businesses to automate and

salesforce.com  Concurforce is built on salesforce.com ’s Force.com cloud platform with native social and mobile business apps, and leverages the T&E management services of the Concur T&E Cloud. The application delivers a simple and familiar experience for salesforce.com users, saving them time and improving productivity. Concurforce allows users to perform the following activities: Business travelers can access itineraries from the TripIt mobile trip organizer, to create and submit accurate, in-policy expense Read More

UNIT4: The (Largely) Untold Story - Part 1


February and bleak mid-winters are not exactly the high season for software user conferences in North America, and thus I accepted the invitation by UNIT4 (formerly Unit 4 Agresso), the second-largest business applications provider in continental Europe, to its UK 2010 user conference. The attraction, in addition to the Celtic Manor Resort in lush South

salesforce.com  by both UNIT4 and Salesforce.com . The spin-off joint venture combines CODA’s 30 years of designing and building financial applications with Salesforce.com’s cloud computing development platform, Force.com .   UNIT4 and Salesforce.com plan to deliver a range of  cloud computing  applications, starting with FinancialForce Accounting – an international  software-as-a-service (SaaS)  accounting application, delivered on a subscription basis from US$175 per user per month. When deployed in Read More

On Demand Compensation Management Partnerships for Spiffed-up Success


Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure customers receive the highest levels of service and support. Pertinent alliances made include one offering sales performance incentive funding formulas (SPIFFs).

salesforce.com  availability of Compel for Salesforce.com ''s AppExchange— Centive Compel for AppExchange . With this development, Centive has become a certified solution partner of Salesforce.com, the leading on demand, customer relationship management (CRM) vendor. Salesforce.com customers can now deploy Compel within their Salesforce.com implementations. The solution will provide these users with an at-a-glance look at interactive dashboards that display quick summaries of key sales performance indicators with a Read More

Dreamforce 2010: Of Cloud Proliferation - Part 2


Part 1 of this blog series talked about my attendance of Dreamforce 2010, salesforce.com’s annual user conference, which has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. My post concluded that while Dreamforce 2009 was mostly about continued growth of the cloud computing

salesforce.com  of Dreamforce 2010 , salesforce.com ’s annual user conference, which has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. My post concluded that while Dreamforce 2009 was mostly about continued growth of the  cloud computing  trailblazer and unveiling of Salesforce Chatter , the company’s nascent social platform and collaboration cloud (as duly  covered by my blog series) , the overall Dreamforce 2010 Read More

When ERP and CRM Connect in the Cloud


In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s Sales Cloud 2. The result is a cloud-based composite application focused on the lead management process. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), interviews Patrick Fetterman, Plex’s vice president of marketing.

salesforce.com  its part, publicly traded salesforce.com no longer needs an introduction; it has become the leading provider of cloud-based customer relationship management (CRM) systems, i.e., Sales Cloud 2 and Service Cloud 2 . A trailblazer in software as a service (SaaS), salesforce.com has forayed well beyond the realm of CRM. (We’ve previously covered salesforce.com’s expansion of its offering , diversification within the platform-as-a-service [PaaS] space , and focus on collaboration .) The Meeting of Plex Read More

FinancialForce.com Assuring the CFO’s Trust


Last week, FinancialForce.com, the cloud applications company formed as a joint venture between UNIT4 and salesforce.com, announced the availability of trust.financialforce.com, a resource for customers that describes the control processes, security, application quality, and platform monitoring environment that underpin all FinancialForce.com cloud business applications. Built on the Salesforce

salesforce.com  venture between UNIT4 and salesforce.com , announced the  availability of trust.financialforce.com , a resource for customers that describes the control processes, security, application quality, and platform monitoring environment that underpin all FinancialForce.com cloud business applications. Built on the Salesforce Platform (a.k.a., Force.com ), FinancialForce.com applications inherit all the benefits of the investments made by salesforce.com in infrastructure, data management, controls, security Read More

Pearson Selects Cameleon Software’s CPQ


Pearson, a global education company, has selected Cameleon Software’s Configure, Price, Quote (CPQ) solution as part of a business transformation initiative aimed at enhancing the customer experience. Anticipating the growing need for customized and personalized services, as well as the shift from paper to digital content, Pearson adapted its business processes to the market changes and, as part

salesforce.com  Cameleon’s CPQ solution with salesforce.com ’s customer relationship management (CRM) offering, along with its mobile capabilities, should support Pearson’s development of a deeper personalized customer and technical service experience, at any time and from any device. Given that competitors like BigMachines, FPX , CallidusCloud , and Apptus also have close relationships with salesforce.com, my guess is that a large global company like Pearson might have also liked Cameleon’s ability to handle Read More

Do You Want Your Apps to Talk Back to You (as a Chatterbox)? - Part 1


Let me start this blog series with one disclaimer: I am not an early adopter and I do not easily fall for any vendor’s slick marketing. At a recent large user conference, a vendor’s staffer asked me why I wasn’t already using an iPad tablet computer. That question cracked me up, since I still use an Apple’s discontinued iBook notebook (besides the fact that I might only

salesforce.com  a skeptical eye on Salesforce.com . Sure, the company has been growing admirably for all that time while even achieving modest profits, but I have also been aware of it constantly announcing (i.e., creating buzz about) new concepts and products well before they were generally available (GA). Salesforce.com would then have to actually deliver on these products'' hyped promises, which would be another opportunity for buzz creation (in a we told you so manner). The vendor’s habit of constantly changing Read More

TEC Industry Watch: Enterprise Software News for the Week of May 28th, 2012


SOFTWARE SELECTIONSOklahoma’s Department of Human Services selects WebFOCUSIndustry tags: cross-industry "To solve its reporting requirements, Oklahoma DHS has selected Information Builders’ WebFOCUS business intelligence platform. With massive reporting requirements, the state government institution will rely on (among other things) a reporting application for child support services and a

salesforce.com  unified communication (UC) capabilities. Salesforce.com is delivering IM capabilities now based on the DimDim acquisition in early 2011, which should further bolster Chatter’s adoption rates. It will be interesting to see what salesforce.com plans to do for voice over Internet protocol (VoIP) and video capabilities in order to compete with solutions such as Microsoft Lync and Saba Social Cloud. —Principal TEC Analyst P.J. Jakovljevic TEC Blog post (June 2010): Do You Want Your App to Talk Back to You Read More