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Documents related to » salesforce mobile


New Chatter Mobile from Salesforce
Salesforce.com announced the new Salesforce Chatter Mobile, including options to edit records, view dashboards, and take business actions. The new actions in

salesforce mobile  Salesforce Salesforce.com  announced the new Salesforce Chatter Mobile , including options to edit records, view dashboards, and take business actions. The new actions in Chatter Mobile are fully customizable. Editing: Users can edit records (i.e. account and sales opportunity information, customer cases, marketing campaigns or any other type of information in Salesforce) in real time and from anywhere. Dashboards: Depending on the job they hold (i.e. customer support, marketing, sales), users may Read More
Infor Will Launch Interaction Advisor on the Salesforce Platform
Infor will make its Epiphany Interaction Advisor available to Salesforce Platform users. Infor''s Interaction Advisor assists customer-facing professionals with

salesforce mobile  Interaction Advisor on the Salesforce Platform Infor will make its  Epiphany Interaction Advisor available to Salesforce Platform  users. Infor''s Interaction Advisor assists customer-facing professionals with guessing client behavior and future purchases by creating a real-time customer profile. Client profiles are constructed from a collection of historical, personal, and contextual data. Furthermore, the Interaction Advisor employs real-time predictive analytics and cross-channel business rules Read More
Salesforce Marketing Cloud Unveiled Today
Today at Dreamforce Salesforce introduced the Marketing Cloud. The platform offers several capabilities that appear to be handy for marketers. Social listening

salesforce mobile  Today Today at Dreamforce Salesforce introduced the  Marketing Cloud . The platform offers several capabilities that appear to be handy for marketers. Social listening enables users to gain real-time insight into more than 400 million social sources. Social content facilitates the publishing of content on venues that are close to customers (social networks, mobile apps, or Web sites). Social engagement allows for multichannel communication with customers. Social advertising enables marketing teams to Read More
Salesforce Social.com to Enhance Salesforce Marketing Cloud
Salesforce has announced Salesforce Social.com, a product designed for social advertising and meant to enhance Salesforce Marketing Cloud. To date, Salesforce

salesforce mobile  Marketing Cloud. To date, Salesforce Marketing Cloud includes social listening (Salesforce Radian6), publishing (Salesforce Buddy Media), and social advertising (Social.com). The solution targets brands and agencies that would like to launch social ad campaigns on Facebook and Twitter. The applications allows companies to manage social and mobile campaigns from design to test and launch. The testing capability allows marketers to find relevant audiences for their ads. Metrics revealing the success of a Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

salesforce mobile  per month, while the Salesforce1 Mobile App is now generally available for download at the Apple App Store and Google Play.  Many well-known brands, such as Cars.com, Inspirato with American Express, Philips, and Stanley Black & Decker use Service Cloud.   But customers are increasingly connecting through mobile apps, and companies need to be thinking about how they can deliver service across every channel, over any device and within mobile apps. Currently, when mobile users need assistance, they must Read More
The IT Manager''s Guide to Mobile Apps for Lines of Business
Organizations worldwide are incorporating mobile devices into their arsenal of work gadgets, using devices such as smartphones for tasks ranging from checking e

salesforce mobile  IT Manager''s Guide to Mobile Apps for Lines of Business Organizations worldwide are incorporating mobile devices into their arsenal of work gadgets, using devices such as smartphones for tasks ranging from checking e-mails and text messages to accessing enterprise systems. In this report, TEC research analyst Jorge Garcia examines the benefits and challenges of mobile solutions and provides guidelines for a successful mobile app deployment for the organization''s lines of business. Read More
Answering the Call: Emerging Best Practices in Consumer Mobile
The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews

salesforce mobile  the Call: Emerging Best Practices in Consumer Mobile The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews, scanning capabilities, full commerce, and more. Download this white paper to learn more about the state of consumer mobile in retail today, as well as the mobile use cases that retailers have currently deployed. Download now. Read More
Market Focus Report: The Value of Mobile and Social for CRM
Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included

salesforce mobile  Focus Report: The Value of Mobile and Social for CRM Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption. Read More
Mobile Networking: All Data Is Not Equal
How can you establish a priority-based mobile networking system that provides workers access to company and customer records that they can manipulate from the

salesforce mobile  Networking: All Data Is Not Equal How can you establish a priority-based mobile networking system that provides workers access to company and customer records that they can manipulate from the field? By employing a total solution system that provides various methods of transmitting data. While this type of system may be more costly to implement than a stand-alone pager or cell phone, the benefits it offers can directly impact your bottom line. Read More
Mobile Expense Management-Taking the Big Picture View
Managing mobile costs is a challenge for all organizations and becomes more complex and problematic for those organizations spanning across countries or using

salesforce mobile  Expense Management-Taking the Big Picture View Managing mobile costs is a challenge for all organizations and becomes more complex and problematic for those organizations spanning across countries or using multiple suppliers within one country. Getting to grips with these costs in a way that does not undermine the value of mobile flexibility is paramount, and organizations need to gather sufficient detail to effectively manage and analyze their mobile costs. See how. Read More
Mobile Application Momentum
With the boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications is ever more appealing. But the market is

salesforce mobile  Application Momentum Quocirca is a research and analysis company with a primary focus on the European market. Quocirca produces free to market content aimed at IT decision makers and those that influence them in business of all sizes and public sector organisations. Much of the content Quocirca produces is based on its own primary research. Source: Quocirca Ltd Resources Related to Mobile Application Momentum : (Wikipedia) Mobile Application Momentum Mobile Applications is also known as : Mobile Read More
Targeted Mobile Promotions: An Insight into the Usage of Mobile Coupons in the Aviation Industry
With increasing adoption of smart phones and availability of services, consumers are looking at new ways of leveraging smart phone capabilities. SmartAssist is

salesforce mobile  Mobile Promotions: An Insight into the Usage of Mobile Coupons in the Aviation Industry With increasing adoption of smart phones and availability of services, consumers are looking at new ways of leveraging smart phone capabilities. SmartAssist is an end-to-end solution for Airlines that can efficiently manage mobile coupons and redemptions on a customer’s smart phone. The solution leverages the power of location-based services and Near Field Communication (NFC), all packaged together on a sleek Read More
BI on the Go . . . So, Who’s Using Mobile BI?
In this first of two posts, TEC senior BI and data management analyst Jorge García presents some of the main findings of the TEC 2014 mobile survey on the usage

salesforce mobile  on the Go . . . So, Who’s Using Mobile BI? Piggybacking off of the success of the most recent TEC Buyer’s Guide, the 2014 Buyer''s Guide on Mobile BI applications , we took the opportunity to survey users of mobile business intelligence (BI) applications and collect their impressions in regard to these tools. Most of the results of this survey with more than 250 respondents were captured in an Infographic . Additional information garnered from the survey, while not conclusive, may provide a glance Read More
10 Things to Consider in Your Mobile Workforce Management Strategy
There are a lot of things to think about when evaluating your mobile workforce management strategy. And because your strategy impacts so many areas, it can be

salesforce mobile  Things to Consider in Your Mobile Workforce Management Strategy There are a lot of things to think about when evaluating your mobile workforce management strategy. And because your strategy impacts so many areas, it can be hard to know where to begin. To get you started, here are 10 things to consider when evaluating your mobile workforce management strategy. Read More
Salesforce Supercharged: Our Expert Tips
All too often Salesforce implementations fail to deliver the desired improvements because the implementation was poorly conceived of, designed, and executed

salesforce mobile  Tips All too often Salesforce implementations fail to deliver the desired improvements because the implementation was poorly conceived of, designed, and executed, and the overall goals were not clear at the outset. There are distinct activities businesses should consider when implementing Salesforce CRM—either as a new system, or enhancing the functionality of an existing system. Read up on the most important factors to consider. Read More

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