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 salesforce mobile

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

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Documents related to » salesforce mobile

New Chatter Mobile from Salesforce


Salesforce.com announced the new Salesforce Chatter Mobile, including options to edit records, view dashboards, and take business actions. The new actions in Chatter Mobile are fully customizable. Editing: Users can edit records (i.e. account and sales opportunity information, customer cases, marketing campaigns or any other type of information in Salesforce) in real time and from

salesforce mobile  Salesforce Salesforce.com  announced the new Salesforce Chatter Mobile , including options to edit records, view dashboards, and take business actions. The new actions in Chatter Mobile are fully customizable. Editing: Users can edit records (i.e. account and sales opportunity information, customer cases, marketing campaigns or any other type of information in Salesforce) in real time and from anywhere. Dashboards: Depending on the job they hold (i.e. customer support, marketing, sales), users may Read More

Infor Will Launch Interaction Advisor on the Salesforce Platform


Infor will make its Epiphany Interaction Advisor available to Salesforce Platform users. Infor's Interaction Advisor assists customer-facing professionals with guessing client behavior and future purchases by creating a real-time customer profile. Client profiles are constructed from a collection of historical, personal, and contextual data. Furthermore, the Interaction Advisor employs real-time

salesforce mobile  Interaction Advisor on the Salesforce Platform Infor will make its  Epiphany Interaction Advisor available to Salesforce Platform  users. Infor''s Interaction Advisor assists customer-facing professionals with guessing client behavior and future purchases by creating a real-time customer profile. Client profiles are constructed from a collection of historical, personal, and contextual data. Furthermore, the Interaction Advisor employs real-time predictive analytics and cross-channel business rules Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

salesforce mobile  per month, while the Salesforce1 Mobile App is now generally available for download at the Apple App Store and Google Play.  Many well-known brands, such as Cars.com, Inspirato with American Express, Philips, and Stanley Black & Decker use Service Cloud.   But customers are increasingly connecting through mobile apps, and companies need to be thinking about how they can deliver service across every channel, over any device and within mobile apps. Currently, when mobile users need assistance, they must Read More

Salesforce Social.com to Enhance Salesforce Marketing Cloud


Salesforce has announced Salesforce Social.com, a product designed for social advertising and meant to enhance Salesforce Marketing Cloud. To date, Salesforce Marketing Cloud includes social listening (Salesforce Radian6), publishing (Salesforce Buddy Media), and social advertising (Social.com). The solution targets brands and agencies that would like to launch social ad campaigns

salesforce mobile  Marketing Cloud. To date, Salesforce Marketing Cloud includes social listening (Salesforce Radian6), publishing (Salesforce Buddy Media), and social advertising (Social.com). The solution targets brands and agencies that would like to launch social ad campaigns on Facebook and Twitter. The applications allows companies to manage social and mobile campaigns from design to test and launch. The testing capability allows marketers to find relevant audiences for their ads. Metrics revealing the success of a Read More

Salesforce.com Launches Salesforce Wear


Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software. To that end, CRM software platform Salesforce.com recently launched Salesforce Wear, its initiative for wearable computing in the enterprise. With wearable IoT tools, companies can discover new ways to market, sell, service, and design products.

salesforce mobile  com Launches Salesforce Wear Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software (being not just a consumer phenomenon). To that end, cloud customer relationship management (CRM) software platform Salesforce.com recently launched Salesforce Wear , its initiative for wearable computing in the enterprise. The company has for some time been talking about its “Internet of Customer” approach (its concrete IoT deployment), whereby behind every Read More

The New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence


Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers capitalize on the power of mobile devices, the same transformation is occurring in business. Learn how the convergence of business information and analytics with mobile technology is empowering business people in a way that was never possible—until now.

salesforce mobile  New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers capitalize on the power of mobile devices, the same transformation is occurring in business. Learn how the convergence of business information and analytics with mobile technology is empowering business people in a way that was never possible—until now. Read More

Mobile Is the New Face of Engagement


By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken Web site. Rather, mobile is the manifestation of a much broader shift to new systems of engagement. Download this paper and know how such systems of engagement will help firms empower their customers, partners, and employees with context-aware apps and smart products.

salesforce mobile  Is the New Face of Engagement By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken Web site. Rather, mobile is the manifestation of a much broader shift to new systems of engagement. Download this paper and know how such systems of engagement will help firms empower their customers, partners, and employees with context-aware apps and smart products. Read More

PHS Deploys IFS Mobile Workforce Management


PHS Group, a workplace services provider, recently selected IFS Mobile Workforce Management to automate vehicle routing, increase productivity, and improve fuel efficiency. The new system automates the dynamic scheduling of routes for vehicles, monitors performance throughout the day, and can track drivers in real time.

salesforce mobile  Deploys IFS Mobile Workforce Management PHS Group, a workplace services provider in the United Kingdom, recently selected IFS Mobile Workforce Management to automate vehicle routing, increase productivity, and improve fuel efficiency. Founded in 1963 as one of the first providers of sanitary disposal in the UK, the PHS Group has grown over the last 50 years to offer more than 200 products and services, from portable appliance testing (PAT), to data shredding, to laundered entrance mats. Today, the Read More

Mobile Security and Responsibility


When companies extend their IT operations to mobile employees, valuable data and devices are taken out of the protected perimeter of the office, and placed in the briefcases of users. Business processes may run more efficiently, and there may be more flexibility in working practices, but this is of little benefit if attitudes to IT use are complacent or irresponsible.

salesforce mobile  Security and Responsibility When companies extend their IT operations to mobile employees, valuable data and devices are taken out of the protected perimeter of the office, and placed in the briefcases of users. Business processes may run more efficiently, and there may be more flexibility in working practices, but this is of little benefit if attitudes to IT use are complacent or irresponsible. Read More

Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management


The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management.

salesforce mobile  Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management. Read More

Managing Mobile Phones in Your Company


InIntegrating Mobile Phones with Your Business Phone System, you'll learn how to...

salesforce mobile  Mobile Phones in Your Company Managing Mobile Phones in Your Company Employees can and will use their mobile phones for business purposes. This may be good for your company—but how do you manage these maverick sources of corporate communication? In Integrating Mobile Phones with Your Business Phone System , you''ll learn how to forward incoming calls to your employees'' cell phones route employees'' mobile calls through your company''s PBX give your employees access to advanced IP PBX features via Read More

Top 5 Mobile Security Threats


While mobile malware still accounts for a mere fraction of the millions of threats targeting personal computers, the past year has seen the explosive growth of malicious code. What’s worse is that 50 percent of employees currently use their mobile devices at work. Early recognition of mobile security threats is a company’s best line of defense. Here are today’s top 5 mobile security threats and how to stop them in their tracks.

salesforce mobile  5 Mobile Security Threats While mobile malware still accounts for a mere fraction of the millions of threats targeting personal computers, the past year has seen the explosive growth of malicious code. What’s worse is that 50 percent of employees currently use their mobile devices at work. Early recognition of mobile security threats is a company’s best line of defense. Here are today’s top 5 mobile security threats and how to stop them in their tracks. Read More

Testing Strategies and Tactics for Mobile Apps


Testing mobile applications is time consuming and expensive, yet critical to ensuring your consumers have a positive experience every time they use your application. In this white paper, learn about the various testing options for mobile applications as well as the factors that should be considered in determining a testing strategy, and recommendations on how to find the testing strategy that best fits a mobile application.

salesforce mobile  Strategies and Tactics for Mobile Apps Testing mobile applications is time consuming and expensive, yet critical to ensuring your consumers have a positive experience every time they use your application. In this white paper, learn about the various testing options for mobile applications as well as the factors that should be considered in determining a testing strategy, and recommendations on how to find the testing strategy that best fits a mobile application. Read More

Enterprise Plans for Mobile Security


Mobile devices can be essential for information-sharing and networking within enterprises. With them comes the question of security and access management. The approach a company takes to selecting mobile security must look at some key factors, including capabilities for application management and whether the device is employee-owned or company-owned. This report was put together following a survey of IT buying decision-makers at 108 medium and large enterprises. It looks at strategies for setting up effective mobile device security.

salesforce mobile  Plans for Mobile Security Mobile devices can be essential for information-sharing and networking within enterprises. With them comes the question of security and access management. The approach a company takes to selecting mobile security must look at some key factors, including capabilities for application management and whether the device is employee-owned or company-owned. This report was put together following a survey of IT buying decision-makers at 108 medium and large enterprises. It Read More