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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » sales strategy productivity crm


CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

sales strategy productivity crm  | Sales Strategies | Sales Strategy | Service Productivity | Service Provision | Strategic Management | Strategic Plan | Strategic Planning | Strategic Planning Process | Support CRM Software System | Support CRM Structure | Support CRM System | Support CRM System Model | Support CRM System Process | Support CRM System Solutions | Supporting CRM Software System | Supporting CRM Structure Model | Supporting CRM System | Supporting CRM System Model | Supporting CRM System Process | Supporting CRM System Sol Read More...
CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

sales strategy productivity crm  organization: Performance of the sales organization is defined in terms of hitting quota while staying within budget. Performance of marketing departments is typically measured in terms of products and programs. For example, my product met its profit objectives or my program generated x leads. Call centers and help desks are often managed on a cost containment philosophy where productivity and risk avoidance policies prevail. None of these functions would view themselves as being customer antagonistic Read More...
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

sales strategy productivity crm  customer relationships, and strengthen sales and service operations while keeping a firm grip on costs. beyond the touch point: Connecting front office and back office A CRM strategy focused on the front line can work pretty well: The sales team improves its productivity and can spend more time with customers; marketing campaigns are more effective generating more leads that sales reps can turn into more deals '' driving revenue to new heights. But can the back office keep up with the faster pace of Read More...
IT Sales Lead Generation: Understanding the Complex Sales Needs of the IT Industry
The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are more precise,

sales strategy productivity crm  | sales strategies | sales strategy | sales success | sales tactics | sales team | sales technique | sales techniques | sales telemarketing | sales territory | sales tips | sales tools | sales training | sales training manual | sales training techniques | selling | selling pipeline | selling process | selling skills | selling techniques | selling tips | software sales | software sales lead development | solution selling | sourcing | strategic | strategic leadership | strategic leadership sales | Read More...
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

sales strategy productivity crm  Fiona Cole Sales Development Manager Millennium & Copthorne Hotels PLC CRM Essential 6: High Adoption There s nothing worse than investing in CRM and having no one show up. Too many CRM projects fail due to poor user adoption. After all, technology is only as good as the people who use it. To ensure that people do use your CRM system, it must be easy to use, accessible, and scalable, and significantly enhance productivity, efficiency, and visibility. On-demand CRM solutions that are delivered via a Read More...
CRM 101
Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM?CRM is more than a software application

sales strategy productivity crm  framework. CRM also includes sales force automation (SFA), customer service and support, and enterprise marketing management. Top Benefits of CRM CRM provides you with customer insight and a real-time information pipeline, which allows for accurate and timely forecasting. This allows you to build and focus on high-profit, sustainable customer relationships. CRM also provides your staff with customer intelligence and best practices to increase their likelihood of successful transactions. Other Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

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CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

sales strategy productivity crm  about automating processes within Sales, Marketing, Customer Support, Field Force, and even Partner Relationships. But really, we should be focused on the essence of CRM and its real reason for being part of the IT arsenal: Its ability to make the entire customer experience easier, less painful, and maybe even enjoyable, so that we can attract and retain customers and improve and maintain corporate profitability over the long run. Listen as the customer says: Tell me what kinds of products or services Read More...
Active Strategy


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CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

sales strategy productivity crm  and early adopter of sales force automation (SFA), in 1986, Petersen led one of the first successful national implementations of SFA in the United States. He has held senior level management positions with system integration and end user organizations. As a consultant, he developed a number of proprietary facilitation techniques to help organizations to better understand technology, and how to rally around a single threaded, phased implementation approach. Prior to founding GSP & Associates, Petersen was Read More...
Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions
The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true

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Managing Financial Performance: Closing the Gap Between Strategy and Execution
In Managing Financial Performance: Closing the Gap Between Strategy and Execution, learn how a unified, closed-loop performance management system...

sales strategy productivity crm  Financial Performance: Closing the Gap Between Strategy and Execution Managing Financial Performance: Closing the Gap Between Strategy and Execution Virtually all businesses produce plans and budgets—and then measure company progress against objectives. But high-performing companies go a step further by employing an enterprise performance management (EPM) solution to measure, manage, and monitor performance. In Managing Financial Performance: Closing the Gap Between Strategy and Execution , Read More...
Pivotal CRM : CRM for Financial and Insurance Markets Competitor Analysis Report
This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)
Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily

sales strategy productivity crm  new ERP deals (not re-sales/services), over 90 percent year-over-year growth in the $500,000-990,000 buyer market, and so on. The overall Unit4Agresso corporation, of which Agresso is a major part ( TEC estimates 65 percent or more), plans to grow to a $700 million company by 2010.  One avenue to this ambitious target is via a continued accelerated organic growth, since the company has been growing organically at 40 percent or more in 2007 on the strength of its flagship ERP product line, Agresso Read More...

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