-
Abstract:
Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel maintain records
of contacts, sales-related activities, and individual team progress has now become so much more. But since CRM is now intertwined
with other sales management solutions, it has left b (...)
Excerpt related to
sales personnel:
Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel
maintain records of contacts, sales-rela... ...
Published:
2010-03-11
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
sales personnel:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to increase their ability to sell. (...)
Excerpt related to
sales personnel:
Chemical company HB Fuller has leveraged the Internet to increase their ability to sell.
Published:
2001-10-01
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
sales personnel:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
-
Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
sales personnel:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
-
Abstract:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Excerpt related to
sales personnel:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Published:
2003-07-10
-
Abstract:
Our question is: the traditional hiring methodology does not work so why do we continue to use it with one of our most important
processes in the organization? We have to change our mindset and begin by focusing more on what a person needs to do, rather
than what they have. (...)
Excerpt related to
sales personnel:
Our question is: the traditional hiring methodology does not work so why do we continue to use it with one of our most important
processes in the ...
Published:
2005-04-16
-
Abstract:
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think
they perceive? (...)
Excerpt related to
sales personnel:
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you
think they perceive?
Published:
2003-10-18
-
Abstract:
The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements
definition. When used as a request for proposal, the requirements definition can be a powerful evaluation and negotiation
tool. (...)
Excerpt related to
sales personnel:
... Do you know how to assess the training needs of your existing sales personnel,
or do you need an impartial, independent assessment? ...
Published:
2005-11-04
-
Abstract:
A sales portal is one of many tools that can be used to help transform a business, especially a consumer packaged goods company.
In this article, key structural and functional elements, as well as the advantages of implementing and effectively using a
sales portal, are discussed. (...)
Excerpt related to
sales personnel:
A sales portal is one of many tools that can be used to help transform a business, especially a consumer packaged goods company.
In this article, ...
Published:
2008-09-15
-
Abstract:
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several
perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design,
production, sales, and management information syste (...)
Excerpt related to
sales personnel:
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several
perspectives. For i...
Published:
2004-02-11
-
Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
sales personnel:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
-
Abstract:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather other required information. The first few meetings should be formal, with a printed agenda, including
clear goals and time constraints (showing respect for team (...)
Excerpt related to
sales personnel:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather ot...
Published:
2005-07-01
-
Abstract:
Deciding that acquisition is the better part of valor, Numetrix cancelled its IPO to combine fortunes with ERP vendor J.
D. Edwards & Company. Though technologically adept in the areas of supply chain planning and optimization, Numetrix has lacked
a successful marketing strategy, a primary factor in its (...)
Excerpt related to
sales personnel:
Deciding that acquisition is the better part of valor, Numetrix cancelled its IPO to combine fortunes with ERP vendor JD Edwards
& Company. Tho...
Published:
1999-09-01
-
Abstract:
Right now, you probably have someone hiring and firing warehouse personnel who has never attended a course on interviewing
techniques or labor laws. You have someone controlling millions of dollars of inventory that could not tell you the last time
they attended a course or read a book about inventory co (...)
Excerpt related to
sales personnel:
Right now, you probably have someone hiring and firing warehouse personnel who has never attended a course on interviewing
techniques or labor law...
Published:
2003-07-09
-
Excerpt related to
sales personnel:
... the screen. Your outside sales personnel often have to pick their own
orders because your counter is so busy. And the inventory ...
Published:
2009-08-19
-
Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
sales personnel:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08
-
Abstract:
Logility’s flagging revenues might cause day traders to panic and throw all their money into i2 stock, but cooler heads (and
current customers) should not be overly concerned. (...)
Excerpt related to
sales personnel:
Logility’s flagging revenues might cause day traders to panic and throw all their money into i2 stock, but cooler heads (and
current customers) sh...
Published:
2000-09-11
-
Abstract:
By posting a profitable year while delivering different flavors of products to satisfy many fastidious tastes and by offering
an attractive value proposition to its channel, Navision could be telling us that the appropriate offering might be the recipe
to thrive even during difficult economic climate. (...)
Excerpt related to
sales personnel:
By posting a profitable year while delivering different flavors of products to satisfy many fastidious tastes and by offering
an attractive value ...
Published:
2001-11-28
-
Abstract:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and
translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each
step of the pricing process. (...)
Excerpt related to
sales personnel:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response
and translate this into mo...
Published:
2007-06-11