-
Abstract:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather other required information. The first few meetings should be formal, with a printed agenda, including
clear goals and time constraints (showing respect for team (...)
Excerpt related to
sales force support:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather ot...
Published:
2005-07-01
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Abstract:
In recent Aberdeen studies focused on sales effectiveness, the importance of providing sales and corporate leaders with real-time
intelligence about its business has proven to be a best-in-class attribute. Combining technology with strong analytical capabilities
helps top performers achieve better busine (...)
Excerpt related to
sales force support:
SAP Customers Support Sales-effective Processes and Technologies with Enhanced Data Analysis.
Source: SAP. Document Type: White Paper ...
Published:
2010-09-01
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Abstract:
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves
into a vendor of solutions for the "e-Business infrastructure". In conjunction with their contract to build an enterprise
data warehouse for the United States Postal Service and th (...)
Excerpt related to
sales force support:
... Informix's world-wide sales and support facilities will provide
Ardent with a greatly expanded sales and services channel. (See ...
Published:
2000-01-01
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
sales force support:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated
budgets, success metrics, etc. (...)
Excerpt related to
sales force support:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the re...
Published:
2006-03-22
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
sales force support:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase
their "collective intelligence quotient" through the fully functional EnterpriseIQ. IQMS has expanded throughout Europe and
Asia, and believes with its service policy, it can conti (...)
Excerpt related to
sales force support:
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase
their "collective inte...
Published:
2005-04-04
-
Abstract:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and propelled by something unusual – profits – the company is hoping to regain its former luster. (...)
Excerpt related to
sales force support:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and pro...
Published:
2000-05-17
-
Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
sales force support:
... the direct-sales model.) This also appears to be a shot at Compaq, whose 1998 purchase
of Digital Equipment Corporation, (ostensibly for its service/support ...
Published:
1999-09-03
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Abstract:
SAP seems to have grasped that the key to success in the SMB market is brand awareness and an apt product, since SMBs are
looking for support from incumbent vendors, with intimate knowledge of their vertical and business processes, ample local
resources, and the commitment to support them both off- and o (...)
Excerpt related to
sales force support:
SAP seems to have grasped that the key to success in the SMB market is brand awareness and an apt product, since SMBs are
looking for support from...
Published:
2004-05-10
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Abstract:
Multichannel retailers must be able to flawlessly execute a full range of services to engage, transact, and fulfill on Web
placed orders. Hence, most successful multichannel retailers of today had to either build a complete set of the services in-house
or outsource some or all of them. (...)
Excerpt related to
sales force support:
Multichannel retailers must be able to flawlessly execute a full range of services to engage, transact, and fulfill on Web
placed orders. Hence, m...
Published:
2005-04-12
-
Abstract:
SAP AG has chosen SQL Server 7.0 as its strategic database for the Windows platform. The companies also will cooperate to
make the Windows 2000 OS available as a platform choice for customers wishing to implement mySAP.com solutions. On the heels
of the agreement to use IBM DB2 as a preferred backend dat (...)
Excerpt related to
sales force support:
SAP AG has chosen SQL Server 7.0 as its strategic database for the Windows platform. The companies also will cooperate to
make the Windows 2000 OS...
Published:
2000-01-20
-
Abstract:
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This
study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition
and highlights some of SugarCRM's open source busi (...)
Excerpt related to
sales force support:
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This
study, based on a clie...
Published:
2004-11-30
-
Abstract:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another
plunge. Is the Applix move a harbinger of the future (...)
Excerpt related to
sales force support:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-fo...
Published:
2003-03-11
-
Abstract:
Jeeves has retained the concept of having a single innovative product with broad and reliable functionality, and an open
architecture. But beyond the solid nature of the product, Jeeves also takes pains to communicate effectively with both customers
and partners. (...)
Excerpt related to
sales force support:
Jeeves has retained the concept of having a single innovative product with broad and reliable functionality, and an open architecture.
But beyond ...
Published:
2006-04-18
-
Abstract:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delivery and services and implementation methodology as its differentiating trait. (...)
Excerpt related to
sales force support:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delive...
Published:
2005-04-05
-
Abstract:
Click Commerce, a provider of partner relationship management (PRM) software for the Global 2000 companies, announced it
reached an agreement in principle to acquire Allegis Corporation. However, despite a good fit at first glance and improved
cross-selling opportunity, some challenges and product gaps a (...)
Excerpt related to
sales force support:
Click Commerce, a provider of partner relationship management (PRM) software for the Global 2000 companies, announced it reached
an agreement in p...
Published:
2003-05-05
-
Abstract:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled experts. The ability to harness a company’s intellectual property and know-how helps build competitive
advantage. (...)
Excerpt related to
sales force support:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled ex...
Published:
2007-11-19
-
Abstract:
Some major SSI competitors, while possibly inferior regarding process or mill industry focus, will influence some purchase
decisions through more comprehensive horizontal product portfolios, and superior global presence, localization capabilities,
and viability—which are still hurdles for SSI to overco (...)
Excerpt related to
sales force support:
Some major SSI competitors, while possibly inferior regarding process or mill industry focus, will influence some purchase
decisions through more ...
Published:
2006-07-28
-
Abstract:
Microsoft announced plans to increase resources and provide new tools and offerings for MBS independent software vendors
(ISV) and value-added resellers (VAR). These efforts are designed to accelerate the MBS Group's partner-driven vertical strategy,
providing stronger opportunities for partners to align (...)
Excerpt related to
sales force support:
Microsoft announced plans to increase resources and provide new tools and offerings for MBS independent software vendors (ISV)
and value-added res...
Published:
2005-08-24