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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
sage customer service software:
... See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycle, from initial customer
contact through ...
Published:
2011-04-26
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Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
sage customer service software:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11
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Abstract:
Sage Saleslogix Guidebook. Get Data Associated with Sage Saleslogix Guidebook. If you’ve already implemented Sage Saleslogix
for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you achieve more
value. And if you’re considering Saleslogix for your ne (...)
Excerpt related to
sage customer service software:
Sage Saleslogix Guidebook. Get Data Associated with Sage Saleslogix Guidebook. If you’ve already implemented Sage Saleslogix
for your customer rela...
Published:
2010-03-11
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Abstract:
Sage ERP MAS 90 (v. 4.5) product certification report. Assisted online evaluation of ERP solutions for services. Sage ERP
MAS 90 (v. 4.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the
ERP Evaluation Center. The certification seal is a valuabl (...)
Excerpt related to
sage customer service software:
... for assistance with their software selection projects ... Download
<strong>Sage ERP MAS 90 (v. 4.5 ... Risk Management, Contract Management, Customer
Service and Support ...
Published:
2012-02-27
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Abstract:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small
and medium sized enterprise market (SME). Acquiring addition (...)
Excerpt related to
sage customer service software:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesL...
Published:
2004-08-05
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Abstract:
Sage ERP Accpac 6.0 is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services
in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of
TEC research for assistance with their software selection pro (...)
Excerpt related to
sage customer service software:
... on the integrity of TEC research for assistance with their software selection projects.
... Download <strong>Sage ERP Accpac 6.0 for ERP for Services Certification ...
Published:
2011-11-24
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Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
sage customer service software:
... Source: Maximizer Software. Document Type: Case Study Description: Although Active Voice
... t have a dedicated solution for sales automation or customer service.
...
Published:
2010-03-11
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Abstract:
Since opening its first location in 1987, Australia’s TradeTools Direct has become a multilocation retailer to customers
in the building trade. When it came time to transition from its cumbersome paper-based record-keeping system, the company
chose Pronto Software. Find out how Pronto’s fully integra (...)
Excerpt related to
sage customer service software:
... paper-based record-keeping system, the company chose Pronto Software. ...
accounting functions helped TradeTools increase efficiency and improve customer service.
...
Published:
2010-03-11
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Abstract:
Golden Artist Colors knew that operating its business with several stand-alone software packages would no longer cut it.
To streamline the flow of information throughout its facilities, it felt the time had come to invest in a true enterprise
resource planning (ERP) solution. Sage ERP X3 offered Golden t (...)
Excerpt related to
sage customer service software:
... Source: Sage. Document Type: Case Study Description: Golden Artist Colors knew that
operating its business with several stand-alone software packages would no ...
Published:
2010-03-11
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Abstract:
Sage SalesLogix provides a view of customer interactions across sales, marketing, customer service, and support so your teams
can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities. This flash demo details how
Sage SalesLogix helps six different roles: sales, marke (...)
Excerpt related to
sage customer service software:
... This flash demo details how Sage SalesLogix helps six different roles: sales, marketing,
customer service and support, accounting, IT, and management. ...
Published:
2010-03-11
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Abstract:
Front-to-Back-Office Integration : Improving Your Customer Life Cycle Management. Find Out IT Solutions and Other Information
Associated with Customer Life Cycle Management. Research shows that back-office connectivity is not addressed by many customer
relationship management (CRM) solutions—meaning (...)
Excerpt related to
sage customer service software:
Front-to-Back-Office Integration : Improving Your Customer Life Cycle Management. Find Out IT Solutions and Other Information
Associated with Custo...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
sage customer service software:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
sage customer service software:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may
face confusion and/or anxiety amongst both its current and potential customers as well as within its VARs. (...)
Excerpt related to
sage customer service software:
The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may
face confusion and/or an...
Published:
2002-07-30
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Excerpt related to
sage customer service software:
... related research on Sage (and Best Software) in the ...
commitment to providing an extraordinary customer service (via a ... Sage’s
partners are not all necessarily ...
Published:
2011-03-25
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Abstract:
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation
Human Resource Man... (...)
Excerpt related to
sage customer service software:
... Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto ... time and energy
comparing enterprise software solutions for ... For assistance, please contact customer
service. ...
Published:
2010-10-05
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Abstract:
Exact has established a global infrastructure and a network of offices offering direct support, sales, and services with
the aim of providing customers a consistent level of service. It is also working toward the emergence of a new category of
software that tackles enterprise relationship management, gr (...)
Excerpt related to
sage customer service software:
... many customers can integrate the UK Sage product lines ... such as
CRM, HRM, professional service automation (PSA ... by being able to manage the customer's
web site ...
Published:
2004-03-01
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
sage customer service software:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
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Abstract:
Founded in 1951, Photo Continental is the southern hemisphere’s largest destination camera store. With over 81,000 products
available to customers, the company recently decided to upgrade its business management system to meet the challenges of the
digital era. Learn how the Pronto enterprise resource (...)
Excerpt related to
sage customer service software:
... Source: Pronto Software. Document Type: Case Study Description: Founded in 1951, Photo
Continental is the southern hemisphere’s largest destination camera ...
Published:
2010-03-11
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
sage customer service software:
... Business Solutions, Improve Customer Satisfaction, Customer Service
Surveys, Customer Loyalty Training, CRM Software, Improving Customer Satisfaction.
Overview. ...
Published:
2010-03-11