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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
sage customer service management:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
sage customer service management:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11
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Abstract:
Sage ERP Accpac 6.0 is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services
in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of
TEC research for assistance with their software selection pro (...)
Excerpt related to
sage customer service management:
Sage ERP Accpac 6.0 for ERP for Services Certification Report. ... Download <strong>Sage
ERP Accpac 6.0 for ERP for Services Certification Report</strong>. Comments: ...
Published:
2011-11-24
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Abstract:
Sage Saleslogix Guidebook. Get Data Associated with Sage Saleslogix Guidebook. If you’ve already implemented Sage Saleslogix
for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you achieve more
value. And if you’re considering Saleslogix for your ne (...)
Excerpt related to
sage customer service management:
Sage Saleslogix Guidebook. Get Data Associated with Sage Saleslogix Guidebook. If you’ve already implemented Sage Saleslogix
for your customer rela...
Published:
2010-03-11
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Abstract:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small
and medium sized enterprise market (SME). Acquiring addition (...)
Excerpt related to
sage customer service management:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesL...
Published:
2004-08-05
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Abstract:
Sage ERP MAS 90 (v. 4.5) product certification report. Assisted online evaluation of ERP solutions for services. Sage ERP
MAS 90 (v. 4.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the
ERP Evaluation Center. The certification seal is a valuabl (...)
Excerpt related to
sage customer service management:
... Download <strong>Sage ERP MAS 90 (v. 4.5) for ERP for ... Portfolio
and Investment Management, Risk Management, Contract Management, Customer
Service and Support ...
Published:
2012-02-27
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Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
sage customer service management:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
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Abstract:
Front-to-Back-Office Integration : Improving Your Customer Life Cycle Management. Find Out IT Solutions and Other Information
Associated with Customer Life Cycle Management. Research shows that back-office connectivity is not addressed by many customer
relationship management (CRM) solutions—meaning (...)
Excerpt related to
sage customer service management:
Front-to-Back-Office Integration : Improving Your Customer Life Cycle Management. Find Out IT Solutions and Other Information
Associated with Custo...
Published:
2010-03-11
-
Excerpt related to
sage customer service management:
... As the customer grows and needs more functionality, next ... Finally,
Sage Timberline Enterprise offers advanced service management, agreement
management ...
Published:
2011-03-25
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Excerpt related to
sage customer service management:
... tool could also advise them on personal training or service opportunities for ...
After conducting a recent survey (as part of Sage’s customer loyalty program ...
Published:
2011-05-02
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Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
sage customer service management:
... Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated
solution for sales automation or customer service. ...
Published:
2010-03-11
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Abstract:
Sage SalesLogix provides a view of customer interactions across sales, marketing, customer service, and support so your teams
can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities. This flash demo details how
Sage SalesLogix helps six different roles: sales, marke (...)
Excerpt related to
sage customer service management:
... This flash demo details how Sage SalesLogix helps six different roles: sales, marketing,
customer service and support, accounting, IT, and management. ...
Published:
2010-03-11
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Abstract:
Since opening its first location in 1987, Australia’s TradeTools Direct has become a multilocation retailer to customers
in the building trade. When it came time to transition from its cumbersome paper-based record-keeping system, the company
chose Pronto Software. Find out how Pronto’s fully integra (...)
Excerpt related to
sage customer service management:
... out how Pronto’s fully integrated point-of-sale (POS) system and accounting functions helped TradeTools
increase efficiency and improve customer service. ...
Published:
2010-03-11
-
Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
sage customer service management:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
sage customer service management:
... service experience management. See how KANA's software and service
offerings help more than 600 customers manage the entire customer service lifecycle, from
...
Published:
2011-04-26
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Abstract:
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying
to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network
Optimization (SNO) model from ServicePower is a set of (...)
Excerpt related to
sage customer service management:
Service Network Optimization: Achieving Success in Field Service. ... Download
<strong>Service Network Optimization: Achieving Success in Field Service</strong>.
...
Published:
2010-03-11
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Excerpt related to
sage customer service management:
... As mentioned in Part 1, Sage has a couple of ... have garnered sizeable
and loyal small customer bases with hundreds of thousands of active service contracts. ...
Published:
2011-04-07
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Abstract:
As your company grows and faces new challenges, you must continually evaluate whether your work processes and information
technology (IT) solutions can address these issues and help grow your business. Read here on how to perform a preliminary
gap analysis to determine whether you need to upgrade your IT (...)
Excerpt related to
sage customer service management:
BRM System—Using Information to Enhance Supplier, Customer, and Employee Interactions. Source: Sage.
Document Type: White Paper Description: As your company ...
Published:
2011-02-11
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Abstract:
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and
have the knowledge that any investments in their data, customizations, and training are fully protected should they later
need or want to move their solution on-premises. (...)
Excerpt related to
sage customer service management:
... The Sage Group plc is a leading ... of solutions ranging from tour
management; service operations management ... time and
billing management; customer reward solutions ...
Published:
2004-06-03
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Abstract:
Founded in 1951, Photo Continental is the southern hemisphere’s largest destination camera store. With over 81,000 products
available to customers, the company recently decided to upgrade its business management system to meet the challenges of the
digital era. Learn how the Pronto enterprise resource (...)
Excerpt related to
sage customer service management:
... With over 81,000 products available to customers, the company recently decided to upgrade its business
management system to meet the challenges of the digital ...
Published:
2010-03-11