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Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the

s part 19  Dynamics CRM: Much More Than Meets the Eye - Part 2 Part 1 of this blog series  discussed the current upbeat state of affairs of  Microsoft Dynamics CRM , as one of the three best-performing products within the entire Microsoft Corporation of late. In a nutshell, during 2009 the product grew significantly and surpassed its one millionth user. Microsoft’s  customer relationship management (CRM)  offering has become attractive to companies of all sizes, in part because it offers multiple Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » s part 19


Sales and Operations Planning Part Three: Game Plan Guidelines
Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs, delivery lead-time, missed shipments

s part 19  and Operations Planning Part Three: Game Plan Guidelines Sales and Operations Planning Part Three: Game Plan Guidelines Featured Author - Dr. Scott Hamilton - December 13, 2003 Guidelines Concerning S&OP Game Plans Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs, delivery lead-time, missed shipments, partial shipments, expediting efforts, and improvements in customer service. The lack of effective game plans is typically cited Read More...
IBM Taking on Sun in Web Infrastructure?
IBM has decided to take on Sun in the Internet infrastructure arena. What do they bring to the table? And who will win the war of words?

s part 19  hardware has lost a significant part of its performance advantage (at least for transaction processing, as evidenced by the TPC benchmarks), and it's not clear that the reliability sell will last them another three years, especially as Linux gains more functionality and market presence. (We do not necessarily think AIX is a threat to Solaris, and more applications are currently written for Solaris than for AIX. But resting on one's market share laurels is a good way to let someone catch you.) When the Read More...
Optimizing the Lead-to-order Process
A superior lead-to-order (LTO) process is essential in today@s environment of mass customization. Companies striving to build and maintain market share require

s part 19  but not predefined with specific part numbers; for example, products with dimensional and spatial requirements, such as hydraulic actuators, and windows and doors. Engineer-to-Order (ETO) - the most complex products that during configuring must interface with product development activities and tools, such as CAD software, design rules and other expert IT systems that can support development of configuration, pricing, and complete documentation over a typically iterative proposal cycle; for example, Read More...

High-tech and electronics, chemical, and oil and gas industries each have their fair share of regulatory requirements to meet, and an increasing number include

s part 19  as an essential enterprise solution. Part Five of the series Thou Shalt Comply (and More), or Else Read More...
Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 2
This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in

s part 19  a Priority for Both SYSPRO and UNIT4-Part 2 This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in Boston. UNIT4 Representing UNIT4 at the event were two top managers: regular attendee Ton Dobbe, the company’s vice president of product marketing, and Anwen Robinson, managing director in UK and Ireland, who was invited to share some of UNIT4’s news in that region with analysts. Similarly to the Read More...
Outsourcing Security Part 3: Selecting a Managed Security Services Provider
As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable managed security

s part 19  Security Part 3: Selecting a Managed Security Services Provider Introduction It's the middle of the night. A shadowed figure crouches by the window. He retrieves a menacing instrument and begins fiddling with the lock. But the intruder won't get far: the homeowners have contracted a security provider to monitor a tight alarm system-or so they thought. Actually, the security company has recently gone out of business and failed to notify its customers. As the intruder makes his way into the Read More...
A Tale of a Few Good SCM Players - Part 2
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

s part 19  of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But Read More...
SAP Keeps Traction On Some Tires Of Its Omni-Wheel-Drive Part 1
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges moving forward, particularly

s part 19  of recent news from SAP. Part Two will continue to discuss the Market Impact and make User Recommendations. Read More...
The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 3
Part 1 and Part 2 of this blog series went through the five previous generations of the Microsoft Dynamics NAV (formerly Navision) product. In late 2008, at the

s part 19  change posted transactions. As said in Part 2 , the Reverse Posting capability was introduced with Navision 4.0 , but it is not possible to simply delete or change erroneously posted transactions. Microsoft claims to have insisted on doing it this way (with an audit log of reversed transactions) for security and regulatory purposes. Then, for a long time, third-party applications using “alien” (non-C/SIDE) database platform have had issues with addressing Navision’s native database, especially in Read More...
UNIT4: The (Largely) Untold Story - Part 2
Part 1 of this series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second-largest business applications provider in continental Europe, to

s part 19  The (Largely) Untold Story - Part 2 Part 1 of this series  started with my invitation by  UNIT4 (formerly Unit 4 Agresso ), the second-largest business applications provider in continental Europe , to attend its  UK 2010 user conference . Frankly, I was a bit skeptical about what new and exciting I might see and hear about at this event in light of the vendor’s analyst tour in Boston in late 2009. My post then talked about another important development that preceded both the UK user conference Read More...
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

s part 19  processes. In this, the second part of this article, we shall follow a simplified process as an illustration. The method was used by the author to conduct a selection on a Personal Digital Assistant (PDA). In this case, the end result was the purchase of the suggested item! The first part, is an overview of decision support systems and knowledge based selection. About This Note : This is a two part note where Part 1 is a discussion of the use of an IT Knowledge Based selection tool as part of a Decision Read More...
Mega-vendors Warming Up to the Cloud - Part 2
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and cloud computing adoption. The article ended

s part 19  and likely implications for SaaS users. Part 2 explores the apparent opportunities and accompanying challenges (and inevitable soul-searching exercises) that SaaS aspirants face in their endeavors. Some concrete examples of vendors and their new strategies and solutions will be presented.   Carpe Diem Is Still There for SaaS Aspirants The consequences of the upcoming SaaS wave 3 (mentioned in Part 1 ) for vendors (especially start-ups) will come from many new markets that are expected to open for Read More...
The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

s part 19  in the process.   S   Sales Pipeline - This is the list of potential customers that the sales department is currently trying to convert into paying customers. Typically, customer deals in the pipeline are assigned dollar values and percentages likely to convert , and from that, sales forecasts can be approximated. SFA - Sales Force Automation . One of the lynchpins of CRM. This enables the Sales team to capture and maintain lead and other contact information in one data store, conduct team selling, Read More...

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