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Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By

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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » royal sundaram travel insurance


Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

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The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 2
Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following: the

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Case Study: Financial Services Industry
The company is a financial services group with operations in banking, investment management and insurance. To maintain the profitability of its credit card

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How Missing Metadata Affects Text Optimization
When portable document format (PDF) documents are used for medical records, insurance policies, judicial statements@or anywhere that timely and efficient

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Avoiding the Compliance Trap for Travel and Expenses
Maximizing transparency and control over travel and expense (T&E) management is essential in a compliant-conscious market. Purpose-built software and on-demand

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Damco Solutions
Founded in 1996, Damco Solutions provides bespoke software development, application integration, reengineering and migration, application management, business

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The Paperless Office: Accepting Digitized Data
Of the many industries that are attempting to go paperless, the insurance industry has been on the leading edge of a completely digital environment. For

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How Can Insurance Carriers Retain and Reward True Producers?
The enterprise incentive management and sales performance management market is evolving rapidly. Callidus Software remains the vendor of choice for some of the

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One Touch Business Travel and the End of the Expense Report
Billions of dollars are spent each year on business travel worldwide, of which over 5 percent is spent on tracking and reporting expenses. But is it possible to

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Case Study: Royal Bank of Canada
Royal Bank of Canada (RBC) is Canada’s largest bank and one of North America’s leading diversified financial services companies. To deliver regulatory-based

royal sundaram travel insurance  Study: Royal Bank of Canada Royal Bank of Canada (RBC) is Canada’s largest bank and one of North America’s leading diversified financial services companies. To deliver regulatory-based courses and learning through a global, cost-effective channel, RBC replaced its homegrown learning management system (LMS) with a cost-effective, enterprise-wide solution, and consolidated its LMS for streamlined operations. Find out how they did it. Read More...
CRM Vendors Cash In On The Financial Services Industry
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this

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Concur's Customers Can Network Now
Following the path of other E-procurement vendors, Concur announced a purchasing network for large companies. At the same time, Concur announced that its entire

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Financial Mobility-Balancing Security and Success
No financial services company can afford to relax when it comes to IT security. Banks, investment firms, and insurance providers must follow government

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