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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

role of it manager  elevating IT to the role of strategic partner-one that works closely with the rest of the business to marshal IT resources in support of business objectives. After all, organizations that can effectively coordinate with IT, and move swiftly to capitalize on opportunities, can take the early initiative in the marketplace to deliver the products and services customers demand. To act as a strategic partner, however, IT needs to augment its service management capabilities. The traditional focus on IT Read More

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Documents related to » role of it manager


The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

role of it manager  business processes, then the role of BSM technology in this utility computing model becomes obvious. Instead of showing the impact of IT on the business, the same model can be used as the basis for IT service provisioning in the utility model. That is, if we execute additional business processes, what IT services need to be provisioned? Since this capability is massively enhanced when fed with business volumetric information taken directly from the BPM tool, this aspect forms a key part of the BPM/BSM Read More
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

role of it manager  involved in a security role. Calculate the TCO/ROI, compare them to corporate guidelines, describe savings and value: For executives the truth comes from metrics that detail the financial impact of any change in approach or implementation, including security. Calculate the TCO for hosted security services and determine the return on investment (ROI) , ensuring these numbers meet or exceed existing guidelines that govern such change. Often the most compelling aspect of a business case for hosted security Read More
The Multidimensional Manager of Tomorrow
10 years ago, only a few people believed that human resources (HR) would rise to such a prominent position within organizations. This document discusses the

role of it manager  document discusses the changing role of HR, as well as current and future challenges for HR professionals. It synthesizes findings from 40 interviews with HR leaders and executives from 25 North American and European organizations in a variety of major corporate sectors. Read More
Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

role of it manager  no less a critical role, are the technicians responsible for the constituent parts of the service; for example, the Database Administrators and Systems Administrations. The view taken here is to clearly understand the root cause of any problem. Implementing SLM Scorecards Implementing a balanced scorecard breaks down into two key areas: organizational and technical. Undoubtedly, the trickiest part is the organizational (or cultural) aspects, although the extent of this challenge will largely depend on Read More
E-discovery Compliance and The New Requirements of IT: The IT Manager’s Guide to 100% Compliance
Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their

role of it manager  doubt that their evidentiary role will continue to expand. Learn how implementing a strategic e-discovery compliance program can help US and Canadian employers preserve, protect, and produce legally compliant e-mail and other ESI when compelled to do so by a court or regulatory body. Read More
CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

role of it manager  What Is It and Why Do It? Part One: Historical Background Historical Background Customer relationship management (CRM), a concept that has been around since the mid 90s, has its roots in the technology of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and Read More
BCS-IT


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Wipro Point of View: Changing Nature of the Wealth Management Industry
The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI

role of it manager  Point of View: Changing Nature of the Wealth Management Industry The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI) getting increasingly attracted to low risk, low management investments. Dr. Ashok Hegde, Global Head of Financial Services, Business Analyst Practice, Wipro, shares his expertise on the current challenges faced by and opportunities available to wealth managers. Read more. Read More
Beating IT Recession Blues
IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT

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Forecasting Total Cost of Ownership for Initial Deployments of Server Blades
For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both

role of it manager  Total Cost of Ownership for Initial Deployments of Server Blades For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs). BEGINLYX� Read More
Should It Be Renamed 'Unobtainium'?
Reports indicate that Intel will delay the release of its 64-bit 'Itanium' processor yet again.

role of it manager  It Be Renamed 'Unobtainium'? Should It Be Renamed 'Unobtainium'? R. Krause - August 2, 2000 Event Summary Intel executives have said in a financial briefing during July that Intel will push back the release of its 64-bit Itanium processor (formerly known as Merced ), recently slated for October, 2000, by a quarter. This means the first Itanium-based products should not arrive until early in 2001 - somewhat later than the original schedule of 1999. The first products are expected to be servers and Read More
DYNAMICS IT S.A.
Dynamics IT @is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft

role of it manager  IT S.A. Dynamics IT  is specialized in ERP consulting and implementation of high quality solutions, currently projected as the company best partner for Microsoft Dynamics AX in Latin America Read More
Progressive IT Management Strategies: The IT manager’s 360-degree view of business
The New CIO Business Leader and Change Management ExpertToday’s chief information officer (CIO) not only has to be knowledgeable about technology, but

role of it manager  less of a functional role and more of a specialist within the company. IT Tools That Impact Organizational Performance Given the IT department’s role as “agents for change” within an organization, perhaps one of the tools that is most vital for organizations to remain competitive is business intelligence (BI). The term business intelligence refers to technologies, applications, and practices for the collection, integration, analysis, and presentation of BI, and sometimes to the information itself Read More
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