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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 role based approach advantage


IT Governance and Project Portfolio Management: Vendor Delivers a Phase-based Approach
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide strategies to implement an IT

role based approach advantage  In today's economy, the role of technology has evolved from facilitating operations to strategically driving business. Chief information officers (CIOs) are expected to align technology with the overall business strategy of the organizations they lead. Consequently, project portfolio management (PPM) solutions have stepped in to provide the technology to implement an information technology (IT) governance framework to monitor and to evaluate the investment of projects. Although most PPM vendors provide

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » role based approach advantage

How to Evaluate Web-based BI Solutions


Web-based business intelligence (BI) is no longer an anomaly: organizations are ready for BI solutions that go beyond Web portals. However, when selecting Web-based BI applications, organizations must evaluate architecture, rather than features or functions. What differentiators do you need to look for before embarking on a full-scale BI implementation? And which vendors offer the solution your organization truly needs?

role based approach advantage  meet user- and group-based role s Access to reports and analytical tools can be managed based on roles and groups defined by the administrator to limit access to security-based roles Ability to create, to manage, and to customize virtual table view s Data can be pooled to provide instantaneous views of data virtually User interface customization via cascading style sheets (CSS) Developers can customize user interfaces via Web-based standards within a Web environment Alerts, triggers, and notifications to Read More

The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

role based approach advantage  due to mediation's strategic role. The benefits of a good mediation system can be tremendous, and should be exploited to enable any service provider to introduce new and innovative services quickly and efficiently. Mediation system requirements are fast changing due to the evolutionary nature of the telecommunications environment. Service providers need to re-think traditional business strategies and make better use of the information generated by their services to gain competitive advantage. The Read More

Mastering Global Product Development for Business Advantage


Today’s businesses are operating in a global marketplace. Not only are customers and competitors located worldwide, but employees, suppliers, contractors, and partners are, too. Learn how global product development (GPD) initiatives can help your company accelerate time-to-market, reduce product development costs, maximize productivity, enhance product quality, drive innovation, and optimize operational efficiencies.

role based approach advantage  information Implementing granular, role-based access control Applying security labels and implementing electronic agreements for restricting access to highly sensitive data, especially in the aerospace and defense sectors Creating designs with lower-fidelity file types that hide confidential/sensitive data, or that present simplified views of detailed content Configuring usage auditing   COMPONENT BENEFIT ACCESS CONTROL SAFEGUARDS Specific data can only be accessed by authorized Read More

Gaining Competitive Advantage through Global Product Development


Product development is a mission-critical process. And it can also be very expensive. But thanks to modern computer-aided design (CAD), computer-aided engineering (CAE), computer-aided manufacturing (CAM), and product lifecycle management (PLM) systems, many manufacturing companies now have the tools that allow better alignment of cost and value-add. This is what’s referred to as “global product development.” Learn more.

role based approach advantage  take on an important role in the product development process. In India, outsourcing companies who provide engineering services resources and capabilities include: IT Services and Business Process Outsourcing (BPO) Firms. Leading IT and BPO firms like Tata Consulting Services (TCS) , Infosys, Wipro, Satyam, HCL, and a host of others see product development as yet another IT-enabled service and have proceeded to add engineering services to their portfolio of offerings. With strong process capabilities, Read More

Gaining Advantage through Early Case Assessment


Courts are issuing sanctions more frequently for inadequate search methodology, and recent opinions have highlighted the need for quality in search methodology. This article provides some helpful best practices for searching, and describes how those practices can be implemented with off-the-shelf tools that enable attorneys to perform the searches in a defensible manner while avoiding sanctions.

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Network Design: A Sole-source, Service-based Approach


Typically, useful network documentation requires a significant investment in time and effort. But because enterprise networks are in constant flux, many companies do not document their network on a regular basis. However, by adopting a sole source, service-based solution for network shapes and stencils, organizations can perform mission-critical documentation more regularly—in ways that are simpler, faster and more effective.

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ProTrak Advantage


ProTrak Advantage is the new edition of ProTrak’s CRM software. Its many features include an automated task scheduler, a workflow template manager, and mass e-mail distribution with client report attachments. It uses multi-tier architecture based on a distributed component object model (DCOM) and an active data object (ADO), where the business rules are separated from the database and the client. The multi-tier architecture utilizes load balancing by creating multiple applications servers. It allows organizations to scale up their small to medium user base to a larger user base as the company grows. Clients are able to access their information in the ProTrak database through an Internet browser.  

role based approach advantage  Advantage ProTrak Advantage is the new edition of ProTrak’s CRM software. Its many features include an automated task scheduler, a workflow template manager, and mass e-mail distribution with client report attachments. It uses multi-tier architecture based on a distributed component object model (DCOM) and an active data object (ADO), where the business rules are separated from the database and the client. The multi-tier architecture utilizes load balancing by creating multiple applications server Read More

POLL: Is Cloud-based Accounting/Financial Software Right for You?


TEC is preparing a new Financial Packages Buyer’s Guide, and we’d like to hear your thoughts on cloud-based finance and accounting software. Your responses to the questions below will help us keep the guide focused on the needs of real-world accountants, financial managers, IT specialists, and other professionals.{democracy:70}{democracy:71}{democracy:72}{democracy:73}{democracy:74

role based approach advantage   Read More

Lean Manufacturing Training: A Project Approach


Manufacturers who are seeking government funding for the introduction of lean manufacturing principles in their daily work environment encounter specific challenges. This white paper addresses lean training issues common to automotive production suppliers of component parts and sub assemblies.

role based approach advantage  lean manufacturing, lean principles, automotive production, lean manufacturing training Read More

Using SumTotal Systems to Build a Structured Approach to Learning and Development


Murray Metals Group, an independent UK-based metal business, needed to develop a structured approach to learning across the organization and build a consistent learning program across all 20 geographical locations. Murray Metals Group chose SumTotal® Learning Management to act as a central learning management resource, thereby successfully establishing a learning and development capability within the organization. See how.

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Embrace the Cloud-based Telephony System for Your Business


Cloud-based telephony is one way to cut communication costs without managing multiple communication providers. If you are planning to move your business telephony from on-premise to the cloud, here are some direct insights into these telephony systems, common myths, considerations before making a move to the cloud, expectations to consider, and available vendors.

role based approach advantage  business telephone system, telephony, cloud telephony, cloud-based telephone system, cloud-based telephony Read More

The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value


Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move toward this approach.

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The Intelligent Integrated Enterprise Advantage


Many organizations are making investments in their customer service, knowing full well that customers that are consistently being treated well are going to remain loyal to the business. And being treated well begins with the design of systems responsible for delivering a great experience. Focusing on customer-centric design that involves the application of intelligence to identify problems in coordination across integrated systems is an important way to gain control over meeting customer expectations.

role based approach advantage  customer service, integrated customer systems, integrated enterprise, customer-centric system design, BPM, BPM suite, CRM, CRM software, enterprise information architecture, enterprise middleware, JBoss Enterprise Middleware Read More