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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 roi web store service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM) Software Evaluation Report

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security. 

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Documents related to » roi web store service

Case Study: Holland Bulb Farms Online Flower Provider Manages Web Store to Support Company Growth


With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

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The ROI of Your Labor Force


Improving workforce performance can drive corporate performance. Even seemingly small changes in workforce productivity can have a huge impact on the bottom lines of large organizations. Learn how deploying workforce management (WFM) technology can transform your company’s operations, and provide data that improves core human resources (HR) applications like workforce planning, recruiting, and performance management.

roi web store service  ROI of Your Labor Force Infor WFM Workbrain gives you that ability. Designed to automate and standardize the time and labor processes for large, distributed enterprises, the solution features a broad set of workforce management processes deployed on a field-proven, enterprise-class open architecture. With Infor WFM Workbrain, you have the web-based tools you need to empower employees with self-service capabilities and enable your management team to make fact-based decisions in real time. Source: Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

roi web store service  remarkable return on investment (ROI), including a 45 percent increase in case volume (without increasing staff), a 35 percent decrease in time to resolve cases, and a 40 percent decrease in backlogged cases—all ultimately resulting in an 18 percent increase in overall customer satisfaction. However, for various reasons, but especially because of the challenge of human resources, most call centers have yet to achieve this goal in earnest, and universally. This is because contact center agents'' working Read More

ERP ROI in Only 9 Months


Nucleus Research reports that NetSuite, a leading integrated Web-based business software suite, can deliver a positive return on investment (ROI) in fewer than nine months, by automating processes, boosting sales, increasing productivity, reducing or avoiding headcount, increasing data visibility, and retiring costly legacy systems. Learn how NetSuite business management software provides a positive ROI to businesses.

roi web store service  can deliver a positive ROI in fewer than 9 months. NetSuite offers an integrated set of accounting/ERP, e-commerce, technology, and CRM applications to small and medium businesses. At 10 years of age, the company has customers in a wide number of fields, from software to manufacturing to retail. NetSuite’s ERP and other applications include: Core financials, general ledger, accounts receivable/accounts payable Budgeting Order management and fulfillment Inventory management Employee management and Read More

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

roi web store service  about Balanced Business | ROI Balanced Business Web | LTV Balanced Business | LTV Balanced Business Systems | LTV Balanced Business Program | LTV Balanced Business Accounting | LTV Balanced Business Scorecard | LTV Balanced Business Services | LTV Balanced Business Advisors | LTV Balanced Insight Business | LTV Business Balanced Budget | LTV Balanced Sectoral Business | LTV Balanced Business Solutions | LTV Balanced Business Partners | LTV Life Balance Business | LTV Well Balanced Business | LTV Promotes Read More

ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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Globalization ROI Components


There are many ways to calculate return on investment (ROI) for globalization projects. It’s important to include variables that relate to your company’s products, services, market position, and relationships outside your home market. Though language is an obvious component, there is more involved to making a product tailored for locale-specific opportunities. Learn how to calculate ROI for your globalization initiatives.

roi web store service  ROI Components There are many ways to calculate return on investment (ROI) for globalization projects. It’s important to include variables that relate to your company’s products, services, market position, and relationships outside your home market. Though language is an obvious component, there is more involved to making a product tailored for locale-specific opportunities. Learn how to calculate ROI for your globalization initiatives. Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

roi web store service  support for iOS and Android. Read More

Service-now.com


PDG Group Model974

roi web store service   Read More

What Is Software as a Service?


Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

roi web store service  Is Software as a Service? Introduction There has been confusion about the meaning of software as a service (SaaS) and on-demand. This confusion, further muddled by the existence of the former hosting and application service provider (ASP) models, has bred a range of often fuzzy and sometimes incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted; that is some kind of hosting middleman is needed to provide users with access Read More

5 Key Steps to Make Field Service Profitable


Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

roi web store service  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More

Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

roi web store service  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More

Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

roi web store service  ERP, CRM, SCM, business consulting Read More

Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

roi web store service   Read More