Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.
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interested in knowing the ROI (return on investment) they can expect when buying such a system. Even knowing the TCO, however, doesn''t make it easy to figure out ROI. While the benefits of IP PBXes are real, they''re not always easy to quantify. Some, such as the savings on equipment or telecom costs, are straightforward calculations. Others, such as making customers more comfortable in dealing with one''s company, are difficult if not impossible to translate into dollars. Whatever the case, here are 10