Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise package has to a degree, become a routine occurrence in the life of an IT organization. Recently however, there has been much noise created by some pundits and vendors belittling the supposedly "archaic" way of selecting software through functions and features. Contrary to that, they would rather sell "business processes" or "solutions," further confusing the already overwhelmed customer. The nagging doubts and questions like "Have we been selecting software the wrong way all this time?!" naturally abound.
roi business process lead
functional, return on investment (ROI) and total cost of ownership (TOC) expectations (see The Joy'' Of Enterprise Systems Implementation ). At the same time, the number of companies, which are able to substantiate (quantify) the rationale of the decisions to go with some product in the past, is sadly negligible. A much higher number of decision makers rely solely on frivolous justifications like their gut-feel, executive mandate, or tiresome spreadsheet compilations without ability to discern the best