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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 roi and success measurement


Four Critical Success Factors to Cleansing Data
Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment

roi and success measurement  they had known the ROI in taking this step. A data assessment needs to be completed and scope definition should clearly be defined by the following parameters: What data is critical to your business, shared externally (B2B, EDI, Barcodes, RFID, etc) or passed to other internal systems? Who cares about your data? Internal? External? Who is the sponsor? At a minimum the list should include your C- Level, if they are making business decisions on reports from any of your systems then they are the ones with

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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A Lexicon for Customer Relationship Management Success


Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

roi and success measurement  programs and can support ROI calculations. These metrics include Number of customer referrals Share of wallet Contract renewals Brand switching New product trials Percent of full line purchased Product returns Complaints Consider where most organizations are today. Budgets are created on the basis of history and trends. Little insight is available as to what is working and what is not. Without a linkage of programs with customer behaviors, the organization is left with aggregated revenue figures. With Read More

CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.

roi and success measurement  on the basis of ROI and one can legitimately challenge the inclusion of initiatives that failed to base their decision on something less than this perspective. Can software ever overcome the limitations of a deployment that is based on wishful thinking? In Search of Best Practices Within the CRM industry, the term best practices can be defined in a number of ways depending on context. Each context has evolved over time. When the industry was in its infancy, the question of best practice revolved around Read More

CRM ROI: Creating a Business Case


Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

roi and success measurement  failing to deliver on ROI promises, and 50-70 percent typical project failure rates.(1) Some of this year's reports are more optimistic, with about 52 percent of companies responding that their CRM initiatives generated an ROI between 51 percent and 500 percent, and 30 percent of respondents saying the return was greater than 501 percent.(2) Why the big difference in the results? Some have blamed the analyst researchers for the lack of clarity.(3) But the biggest issue is that only about 20 percent of Read More

Delivering on the Promise of Mobile ROI


Most companies have embraced mobility as a core strategic initiative and have deployed a number of solutions to meet their end users' and customers' needs, yet few companies have established any means of concretely measuring the success or failure of their mobility deployments and/or their mission-critical app extensions. And for the enterprises that do measure mobile ROI, they have difficulty determining what a suitable ROI should be. This white paper focuses on ways for enterprises to create guidelines and measurement criteria for the determination of the ROI of their mobile projects.

roi and success measurement  the Promise of Mobile ROI Most companies have embraced mobility as a core strategic initiative and have deployed a number of solutions to meet their end users' and customers' needs, yet few companies have established any means of concretely measuring the success or failure of their mobility deployments and/or their mission-critical app extensions. And for the enterprises that do measure mobile ROI, they have difficulty determining what a suitable ROI should be. This white paper focuses on ways for Read More

Information: The Key to Project Management Success


The global economic downturn is impacting the way we do business. Many companies are looking to optimize costs. The best way to ensure your company’s survival is through strategic planning. High-level managers face many challenges that can be overcome by managing risks and tracking project progress and budgets. Find out why the key to success involves having the right information at the right level at the right time.

roi and success measurement  The Key to Project Management Success The global economic downturn is impacting the way we do business. Many companies are looking to optimize costs. The best way to ensure your company’s survival is through strategic planning. High-level managers face many challenges that can be overcome by managing risks and tracking project progress and budgets. Find out why the key to success involves having the right information at the right level at the right time. Read More

Manufacturing: Realizing Enterprise ROI


Today more than ever, companies are looking for near-term return on investment (ROI)—and the sooner, the better. That’s why successful solution vendors must now use a much more analytical approach to selling. Customers want assurances that an investment will pay for itself over an acceptable time period—either by increasing the top line, decreasing operating expenses, or both.

roi and success measurement  Realizing Enterprise ROI Today more than ever, companies are looking for near-term return on investment (ROI)—and the sooner, the better. That’s why successful solution vendors must now use a much more analytical approach to selling. Customers want assurances that an investment will pay for itself over an acceptable time period—either by increasing the top line, decreasing operating expenses, or both. Read More

Powering Marketing Success


Marketing organizations are often the first to face spending and resource cuts—even as they face increased pressure to contribute to revenue goals. These organizations need to drive demand more effectively and support sales efforts. They must also prove their value to the organization. Learn about customer relationship management (CRM) applications that can help align your organization to increase marketing success.

roi and success measurement  Marketing Success Marketing organizations are often the first to face spending and resource cuts—even as they face increased pressure to contribute to revenue goals. These organizations need to drive demand more effectively and support sales efforts. They must also prove their value to the organization. Learn about customer relationship management (CRM) applications that can help align your organization to increase marketing success. Read More

SHL Talent Measurement Spotlight


Organizations today realize that measuring and managing their talent plays a critical role in the growth and success of their business. To this end, they require increasingly sophisticated methodologies and tools to properly assess talent acquisition and mobility—ensuring they have at all times the most qualified individuals in the right positions. See how SHL’s talent measurement technology can help them achieve these goals.

roi and success measurement  Talent Measurement Spotlight Organizations today realize that measuring and managing their talent plays a critical role in the growth and success of their business. To this end, they require increasingly sophisticated methodologies and tools to properly assess talent acquisition and mobility—ensuring they have at all times the most qualified individuals in the right positions. See how SHL’s talent measurement technology can help them achieve these goals. Read More

Property Developer Builds Online Sales Success


Peet Limited is Australia’s largest specialist residential land developer, managing around 70 company-owned, syndicated, and joint-venture projects. Peet has significantly enhanced its Web-based property sales success rates thanks to a customer relationship management (CRM) solution hosted and supported by Zavanti. Today approximately 50 percent of all of Peet’s property sales are generated from its online CRM solution.

roi and success measurement  Developer Builds Online Sales Success Peet Limited is Australia’s largest specialist residential land developer, managing around 70 company-owned, syndicated, and joint-venture projects. Peet has significantly enhanced its Web-based property sales success rates thanks to a customer relationship management (CRM) solution hosted and supported by Zavanti. Today approximately 50 percent of all of Peet’s property sales are generated from its online CRM solution. Read More

Evaluating the ROI from CardScan Pro for CRM


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roi and success measurement  the ROI from CardScan Pro for CRM Data entry and error correction are key roadblocks to return on investment (ROI) from customer relationship management (CRM) software. Manual data entry is time-consuming, and reduces staff effectiveness by taking them away from potential sales opportunities. Automating data entry is one way to reduce missed contacts and incorrect details, and to increase the volume and accuracy of contact entry. Read More

Electrical Efficiency Measurement for Data Centers


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roi and success measurement  Efficiency Measurement for Data Centers Data center electrical efficiency is rarely planned or managed. The unfortunate result is that most data centers waste substantial amounts of electricity. Today, it is both possible and prudent to plan and measure data center efficiency. In addition to reducing electrical consumption, efficiency improvements can bring higher IT power densities. Learn how to describe, measure, and evaluate data center efficiency. Read More

CRM Application Users Are Key to Project Success


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roi and success measurement  help you achieve real ROI with your CRM implementation. Read More

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Many large business initiatives and information technology (IT) projects depend upon the successful migration of data—from a legacy source, or multiple sources, to a new target database. Effective planning and scoping can help you address the associated challenges and minimize risk for errors. This paper provides insights into what issues are unique to data migration projects and to offer advice on how to best approach them.

roi and success measurement  Roadmap to Data Migration Success Many large business initiatives and information technology (IT) projects depend upon the successful migration of data—from a legacy source, or multiple sources, to a new target database. Effective planning and scoping can help you address the associated challenges and minimize risk for errors. This paper provides insights into what issues are unique to data migration projects and to offer advice on how to best approach them. Read More

Business Intelligence Success at Biomet, Inc.


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