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Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.
: orders to support most RMA variations, thereby making it easier to implement for users already familiar with sales order processing. This second part of a two-part article explains how Dynamics AX supports variations in RMA processing. It contains some of the information in Dr. Hamilton’s new book Managing Your Supply Chain Using Microsoft Dynamics AX 2009 . An RMA provides the starting point for managing a customer return, as well as its replacement or repair, and its related accounting transactions.
: Skyway Software Inc's composite supply chain applications bridge data across the enterprise and its systems.
SAP Business Transformation Study: DIRECTV
DIRECTV is one of the largest broadcast satellite providers in the US. Faced with increased competition, the company decided to transform its supply chain by synchronizing its material requirements with its main equipment providers and automating its return materials authorization (RMA) process. With the help of SAP Solutions and Services, DIRECTV has improved its processes and reduced nonqualified returns by 20 percent.
: SAP Business Transformation Study: DIRECTV SAP Business Transformation Study: DIRECTV Source: SAP Document Type: Case Study Description: DIRECTV is one of the largest broadcast satellite providers in the US. Faced with increased competition, the company decided to transform its supply chain by synchronizing its material requirements with its main equipment providers and automating its return materials authorization (RMA) process. With the help of SAP Solutions and Services, DIRECTV has improved its
1/31/2008 3:52:00 PM
Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.
: and unique variations in RMA processing, and the Microsoft Dynamics AX solution approach to managing RMAs. It contains some of the information in Dr. Hamilton’s new book Managing Your Supply Chain Using Microsoft Dynamics AX 2009 . Returned material generally requires an authorization, termed returned material authorization (RMA) or returned goods authorization (RGA). In a simple situation, for example, the customer wants to return a defective product and obtain a credit. The company creates an RMA and
WMS RFP Template
: Warehouse Management System (WMS) RFP Template covers industry-standard functional criteria of WMS that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your WMS software project. Includes: Warehouse Configuration, Bin Location Setup, Receiving, Inventory Control, Packing and Shipping, Picking, Adaptability, Technology Configuration, Product Technology
IQMS Prospers by Helping Enterprises Work Smarter
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase their
: multilingual system available in German, Dutch, Swedish, and Spanish and was recently released Chinese versions. For IQMS, this growth follows a 12 percent increase in new system sales and a 17 percent growth in revenue in 2003, when it reportedly added more than 700 new licensed users. These additional users resulted in a 12 percent increase in its global (albeit still nascent) client base. To better serve new and existing clients, IQMS has expanded its US Midwest office offering additional training and
State of the MES Software Marketplace
State of the MES Software Marketplace. Find Out IT Solutions and Other Applications for Your Decision Associated with the MES Softwares. Despite predictions that it would be subsumed by enterprise resource planning (ERP) vendors encroaching from above and automation vendors encroaching from below, the manufacturing execution systems (MES) market has been growing steadily. This guide from TEC and Flexware Innovation provides state-of-the-market analysis, success stories from your peers, in-depth information on solutions, and a spotlight on leading vendors.
: Terminals | RFID | RMA | ROI | ROI Metric | ROI Metrics | Scheduling Operations Management | Simulation Operations Management | Small to Medium Businesses | Small to Medium Businesses SMBS | Software Compliance | Software Development Life Cycle | Software Development Lifecycle | Software Development Methodology | Software Development Process | Software Engineering | Software Engineering Development | Software Engineering Process | Software Inventory | Software Life Cycle | Software Manufacturing |
12/15/2008 1:27:00 PM
AccountMate SoftwareAn International Product No One Knew AboutPart Two: Applications, Competitive Analysis, and User Recommendations
AccountMate Software has been a player in the middle market for over twenty years. In the past several years it has been acquired by several global companies. Recently AccountMate's management has purchased the company and once again it is independent and able to chart its own course.
: Return Merchandise Authorization (RMA) RMA allows users to manage all aspects of the RMA process including the generation of sales return invoices and the calculation of the resulting gain or loss from inventory replacements, or substitute items. RMA also supports other specific functions such as the claims person, inventory warranty, and the defective inventory adjustment maintenance. Return to Vendor (RTV) The RTV module offers users an accurate and comprehensive system to manage purchase returns to
Exploring Epicor Productivity Pyramid – Part 1 » The TEC Blog
regulatory upgrades, and system performance enhancements. Revamp My ERP One of Epicor’s main business strategies is to extend the value of its portfolio of existing ERP applications by making enterprise data readily and easily available to all stakeholders. The vendor knows the valuable role that enterprise data plays in decision-making and collaboration, but has repeatedly found that many business users did not have direct access to their ERP system or did not understand how to quickly find the
: .NET, Epicor, epicor 9, epicor enterprise, epicor erp, epicor express, epicor information worker, Epicor iScala, epicor perspectives 2010, epicor portal, epicor productivity pyramid, epicor service connect, epicor vantage, ERP, Microsoft Office, microsoft sharepoint, OBA, soa, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
ERP for Distribution Industries RFP Template
: ERP for Distribution Industries RFP Template covers industry-standard functional criteria of ERP for Distribution Industries that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your ERP for Distribution Industries software project. Includes: Financials, HR, Process Management, Inventory Management, Purchasing Management, Quality Management, Sales Management, Supply Chain Management, Retail and POS, Web Commerce, and Product Technology
A Leader in Service Management Tackles Multidimensional Growth
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.
: across Servigistics for key performance indicator (KPI) management, measurement, control, and visibility. The SL suite offers the following capabilities to orchestrate, execute, and manage transactions and operations across a service network (which came from Click Commerce but have since been rationalized and simplified): Service Order Execution (SOE) —Management of return material authorization (RMA) creation to disposition Service Network Visibility (SNV) —Order Visibility, Inventory Visibility,
4/8/2011 9:54:00 AM
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