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 rimini street support program


Rimini Street: Third-party ERP Support Is an Idea Whose Time Has Come
What has made Rimini Street a leader in the third-party enterprise software service and maintenance (S&M) cottage industry? TEC principal analyst P.J

rimini street support program  Come What has made Rimini Street a leader in the third-party enterprise software service and maintenance (S&M) cottage industry? TEC principal analyst P.J. Jakovljevic offers up some reasons and speaks with Rimini Street’s senior VP Dave Rowe on the company’s winning product and service line capabilities and future moves, and gets Dave’s interesting perspective on the need for and explosive growth of third-party support.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » rimini street support program

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider


Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

rimini street support program  Provider? In December 2006, Rimini Street announced delivery of its year-end processing package and required tax and regulatory updates for 2007—ahead of Oracle 's and TomorrowNow 's planned tax and regulatory release dates. Rimini Street's tax and regulatory team for PeopleSoft products works with local, state, and federal government representatives, as well as all major tax and regulatory services. This is to ensure that the latest tax and regulatory updates are immediately identified, scoped, coded, Read More

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

rimini street support program  to the likes of Rimini Street ( http://www.riministreet.com ). Such third party S&M providers are enabling, at this stage, mostly some of the disconcerted Siebel , PeopleSoft , and JD Edwards licensees that want to improve the return on their existing software investments through alternative support programs. These programs promise to significantly reduce annual support fees while eliminating forced upgrades, delivering services not available with standard vendor support, and guaranteeing a much better Read More

"Out of Touch" ERP Vendors Means Third-party Support Is Here to Stay


In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of enterprise applications. Companies in the market for enterprise software S@M services, like nearly every other market in the world, has responded to monopolistic-like pricing and profit margins by seeking choice. Enterprise software licensees now

rimini street support program  On the other hand, Rimini Street and Spinnaker Support have been doing quite well. For example, in mid July 2012, Rimini Street announced healthy Q2 2012 results that were the ninth consecutive quarter of record-breaking growth numbers. With the strongest second quarter sales performance in the company history, the results continue to demonstrate the market's acceleration towards Rimini Street's proven third-party support model. A few highlights from Rimini’s quarter are as follows: $10.5 million in Q2 Read More

Technology's Role in an Effective Enterprise-wide Operational Risk Program


The current focus in operational risk management is on enterprise-wide data capture across loss events, key risk indicators and self-assessments, with follow-up actions based on triggers. A system should satisfy regulatory requirements, such as Basel II and the US Sarbanes Oxley Act, and be built in a manner that minimizes the impact of changing business management functionality.

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Program Testing Methodology Part One: Preparing for Testing


Program testing and debugging is one of the most critical aspects of implementing a computer system. Without programs which properly work, the system will never process information and produce the output for which it was designed. Testing procedures should be established and testing roles should be demarcated between the programmer and the analyst. Once this is done, test data that can test the limits of the program should then be created.

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Can You Really Support Business Continuity Requirements? Intelligent N+X Redundancy, Placement Affinities, & Future Proofing in the Virtualized Data Center


Enterprises and service providers are challenged to ensure they have enough compute capacity in their virtualized data centers to support business continuity requirements, while not overprovisioning infrastructure capacity. Learn about the challenges introduced by affinity rules and how to manage them, and how “what-if” hypotheticals can help you plan for, or avoid, future capacity scenarios.

rimini street support program  capacity planning, capacity management processes, capacity management strategy, virtualized data centers, business continuity requirements, N+X redundancy, affinity rules Read More

New Mobile Apps and Platform Support for Windows 8 from SAP


The co-located SAPPHIRE NOW and SAP TechEd event in Madrid was the place for SAP to annnounce its plans to deliver six new mobile applications for the recent release of Microsoft's Windows operating system, as well as forthcoming support for Windows 8 apps development within the SAP Mobile Platform. The Windows 8 apps are planned to be available for download from both Windows and SAP Stores. The

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Program Testing Methodology Part Two: Running Tests and Getting Approval


After testing procedures have been created and the type of test data has been determined, link or string testing, and system testing must be executed to ensure the job stream is correct and to locate errors before production. Backup and restart testing must be also be conducted to ensure that the restart points within the system are accurately defined. Finally, to demonstrate the benefits and functionality of the system, management and user approval should be received.

rimini street support program  agile testing,application testing,automated gui testing,automated software testing,automated test,automated test tools,automated testing,automated testing tool,automated testing tools,automation testing,custom software development,documentation testing,functional test,functional testing,gui test Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

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Informatica Goes Multinational With Support for Unicode


Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert Informatica software to any major language for resale in their local markets.

rimini street support program  data integration,data migration,data integrator,unicode characters,convert utf 8,data extraction,euc jp,unicode python,etl data,data archiving,etl tools,iso 2022 jp,chm help,poedit,windows 1252 Read More

NetSuite Launches SAP Business ByDesign Sunset Migration Program


After a recent article from the German business magazine Wirtschaftswoche revealed that SAP plans to halt development of Business ByDesign, NetSuite was quick to announce a program that will allow SAP Business ByDesign customers to migrate to NetSuite for one year free, with free data migration. Information regarding the terms of the program are available on NetSuite’s website. There’s a saying

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How to Run an Effective Beta Program: Tips and Best Practices for Success


Customer beta programs are critical in product success. Yet many times, they are poorly planned, and executed at the last minute with a lack of resources and focus. Effective beta programs can provide vital information, such as whether your product is truly ready to ship, which features should be in the next release, and how satisfied your customers will be.

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Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

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BPMonline Launches Americas Partner Program


The process-based customer relationship management (CRM) provider BPMonline has announced its new Americas Partner Program, which includes three types of exchanges between the company and those that may be interested in joining its partners network: Consulting and implementation partner for the promotion, selling, and implementation of BPMonline solutions Referral partner for referral-based

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