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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » retention


From Profit Recovery to Profit Retention
Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation.

retention  Profit Recovery to Profit Retention Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation. Read More...
A Consolidated Archive Storage Array for Compliance and Retention
Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be

retention  Array for Compliance and Retention Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be retained is increasing—as is the cost of retaining the data itself. As storage needs grow, the cost of deploying siloed storage systems is becoming unmanageable. Find out how consolidating resources can translate into bottom-line savings for your enterprise. Read More...
The Loyalty Connection: Secrets To Customer Retention And Increased Profits
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim

retention  Connection: Secrets To Customer Retention And Increased Profits Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability. Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

retention  to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

retention  increase customer satisfaction and retention reduce costs increase revenues boost productivity Today''s contact centers handle just 35 percent of incoming service requests. How effectively you manage the remaining 65 percent can make the difference between remaining competitive and falling behind Download your PDF copy of Multi-Channel Service Delivery today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More...
Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

retention  help improve customer service, retention, and profit, while newly enhanced social capabilities allow real-time collaboration and improved productivity across customer support functions. Pegasystems’ CPM offers the following advances and enhancements in more detail: Personalized Real-time Suggestions and Offers —Customer engagement professionals can now benefit from Pegasystems’ Next-Best-Action Marketing solution (that came from the  Chordiant acquisition in 2010 ). Predictive and adaptive Read More...
Case Study: Poudre Valley Health System
In 2006, Poudre Valley Health System (PVHS) was about to open a new hospital in Colorado (US). PVHS’s human resources (HR) department saw the need to change

retention  of Hire Studies: Predicting Retention Predicting Performance SkillSurvey''s Pre-Hire 360® helped us align an HR process with our vision of providing world-class healthcare. We are able to continue hiring the best patient care providers while saving a substantial amount of time in the hiring process; we can spend more time and energy on other strategic initiatives, helping us to remain world class. Peggy Bradley Performance Excellence Coordinator Poudre Valley Health System Summary In the fall of 2006, Read More...
CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

retention  customer insights to develop retention programs, as well as crosssell and up-sell lifecycle management. Marketing analytics and reporting ensure absolute accountability at all stages in the cycle, which means that the return-on-program investment can be calculated with ease and marketing budget is optimized at all times. For your marketing operations, Sage CRM Solutions can: Enable marketing programs to be planned more efficiently and effectively Improve campaign response rates Enable accurate Read More...
iCIMS
iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused

retention  a near-perfect 97% client retention rate since 2003. Read More...
Reducing Your New Hire Turnover
Many high-performing organizations have established key objectives for their frontline employee hiring processes. With the growth of “big data,” the tools are

retention  high-performing employees with longer retention. Read More...
SBS Group
SBS Group works with its clients to enable them to go from @what is@ to @what@s possible@ through individualized business technology solutions and best

retention  in an excellent client retention rate. SBS Group is a national Microsoft master value-added reseller (VAR) and Gold Certified Partner. Over the past 25 years, SBS Group has been recognized as a Microsoft Partner of the Year (Microsoft Dynamics SL), a Microsoft Inner Circle Member, and a Microsoft President’s Club Member. The company operates several offices across the United States. Read More...
Sage SalesLogix
With more than 300,000 users at over 7,300 companies, Sage SalesLogix is the CRM leader for small to medium-sized businesses. Sage SalesLogix delivers easy

retention  organization’s unique customer acquisition, retention and development processes. Read More...
HR FIRST Aid Kit CD
The HR FIRST Aid Kit CD contains ready-to-use templates, guidelines, and software tools for busy Human Resources (HR) managers. All functional areas of HR

retention  compensation and benefits employee retention HR auditing Each section contains step-by-step guidelines, as well as forms and templates. This release includes a bilingual (English and Arabic) user interface, and many other new features requested by clients. Read More...
Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer Service
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to long-term success. To optimize the

retention  that client prospecting and retention are key to long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship management (CRM) software from Microsoft Dynamics, recently upgrading to version 3.0 for enhanced workflow features. Learn more about how the company benefits from the solution. Read More...

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