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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » retention


The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention
Discover how businesses can capitalize on rich data analysis to proactively implement loyalty and retention strategies.

retention  Approach to Loyalty and Retention Discover how businesses can capitalize on rich data analysis to proactively implement loyalty and retention strategies. Read More
A Consolidated Archive Storage Array for Compliance and Retention
Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be

retention  Array for Compliance and Retention Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be retained is increasing—as is the cost of retaining the data itself. As storage needs grow, the cost of deploying siloed storage systems is becoming unmanageable. Find out how consolidating resources can translate into bottom-line savings for your enterprise. Read More
PDF/A and the Document Retention Landscape
PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of

retention  A and the Document Retention Landscape PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term. Read More
From Profit Recovery to Profit Retention
Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation.

retention  Profit Recovery to Profit Retention Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation. Read More
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

retention  product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to describe the turnover of users of a service). Product Definition In particular, I-Impact has targeted the banking and the wireless telecommunication industries where customer retention and churn are a key concern. Predictive modeling is a statistical calculation that allows companies to identify their profitable customers and their long term behavior. The objective is to make sure everything Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

retention  to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

retention  (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process Read More
Case Study: Poudre Valley Health System
In 2006, Poudre Valley Health System (PVHS) was about to open a new hospital in Colorado (US). PVHS’s human resources (HR) department saw the need to change

retention  of Hire Studies: Predicting Retention Predicting Performance SkillSurvey''s Pre-Hire 360® helped us align an HR process with our vision of providing world-class healthcare. We are able to continue hiring the best patient care providers while saving a substantial amount of time in the hiring process; we can spend more time and energy on other strategic initiatives, helping us to remain world class. Peggy Bradley Performance Excellence Coordinator Poudre Valley Health System Summary In the fall of 2006, Read More
Employee Retention: How to Keep the Keepers and Maintain Optimal Turnover Levels
For many of the world’s most admired companies, the ability to attract and retain talented employees was the single-most reliable predictor of excellence

retention  reliable predictor of excellence. Retention is a business issue—losing one or two key people can have a significant impact on your longevity or profitability. This white paper outlines how managers can determine whom to keep, how to treat those who leave, and what to do to retain those necessary to the organization. Read More
Human Resources: No Laughing Matter
A little over 10 years ago, when I was working as an assistant manager in my former company’s payroll department—where many of the traditional human resources

retention  to drive up their retention numbers. But the issue of retention should not be a priority for HR executives only; it should be a company-wide concern as well. Employers in every industry need to respond to the changing face of the workplace, given the challenges they must meet to remain competitive internationally and to sustain a productive labor market. That being said, company executives can no longer deny the fact that this is an area where HR can add more value—crafting corporate culture rather Read More
Extending Document Life Cycle Management to the Desktop
Given ever-increasing regulatory pressures, document life cycle management is clearly an issue every enterprise must resolve. Until now, documents stored on

retention  desktop and enforce document retention policies across every computer in the enterprise. Read More
How to Align Your Workforce with Business Objectives
Best-in-class companies have learned the secrets, and now you can too in aligning your workforce with business objectives.

retention  employee turnover, and employee retention. Right now, smart companies are leveraging their human capital into a more dynamic and productive business tool. Learn how to do the same for your organization. Download your PDF copy of Aligning your Workforce with Business Objectives today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More
Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

retention  help improve customer service, retention, and profit, while newly enhanced social capabilities allow real-time collaboration and improved productivity across customer support functions. Pegasystems’ CPM offers the following advances and enhancements in more detail: Personalized Real-time Suggestions and Offers —Customer engagement professionals can now benefit from Pegasystems’ Next-Best-Action Marketing solution (that came from the  Chordiant acquisition in 2010 ). Predictive and adaptive Read More

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