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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » retention


The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention
Discover how businesses can capitalize on rich data analysis to proactively implement loyalty and retention strategies.

retention  Approach to Loyalty and Retention Discover how businesses can capitalize on rich data analysis to proactively implement loyalty and retention strategies. Read More
The Loyalty Connection: Secrets To Customer Retention And Increased Profits
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim

retention  Connection: Secrets To Customer Retention And Increased Profits Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability. Read More
From Profit Recovery to Profit Retention
Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation.

retention  Profit Recovery to Profit Retention Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation. Read More
A Consolidated Archive Storage Array for Compliance and Retention
Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be

retention  Array for Compliance and Retention Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be retained is increasing—as is the cost of retaining the data itself. As storage needs grow, the cost of deploying siloed storage systems is becoming unmanageable. Find out how consolidating resources can translate into bottom-line savings for your enterprise. Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

retention  to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time information. Read More
Making SOP Training More Effective
Standard Operating Procedures (SOPs) are critical to efficient operations, quality control, and regulatory compliance. Yet many recent FDA violations have

retention  potential to improve learner retention through automated assessments. Read More
Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

retention  that differentiates and drives retention and loyalty among customers. Experience management is driven by three critical capabilities in dealing with customers, the ability to 1) visualize , 2) personalize , and 3) colonize . These capabilities will be built into the business delivery model and define the organization''s value proposition. Consider this example: an entrepreneurial manufacturer who is bringing garage shop motorcycle design to the mainstream market-and turning the traditional business Read More
Chronus—A Development Approach to Talent Management
This post features Seattle-based software company Chronus, and discusses the vendor''s unique approach and solutions to helping organizations deliver effective

retention  need to address employee retention challenges, which unveil perhaps problematic aspects of the company’s care for its employees: employee development, employee satisfaction, new employee integration, etc. So an organization oftentimes does not come to Chronus to start a mentoring program, per se, but rather an employee development program or an onboarding program. Extending Onboarding Mentoring can be viewed narrowly—i.e., matching young apprentice to a senior expert. Or, it can be viewed more Read More
Providing Effective E-Learning for an Extremely Large and Global Distribution Channel
When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning

retention  improve sales readiness and retention of new distributors, and manage learning across regions with different regulatory issues, it deployed SumTotal Learning Management, in three separate on-premise installations. See how this e-learning rollout to over 1.8 million people in 2 years helped Amway grow penetration to new distributors by 30%. Read More
HR Systems: 7 Good Reasons to Invest Now
But as you''ll learn in making the business case for HR investments, a modern, integrated HR system can...

retention  recruitment and key employee retention programs; streamline HR tasks and significantly reduce manual processes; reduce managers'' administrative workload; provide workforce trends and cost metrics; and improve sales and customer service. It''s an impressive list, and each benefit can make your organization more efficient and your workforce more productive. If you''re an HR manager who has to make a business case to top management, or you''re a senior executive interested in learning how HR can help Read More
Sage Saleslogix Guidebook
If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you

retention  increasing customer satisfaction and retention . SalesLogix Visual Analyzer business analytics dashboard enables users to quickly analyze and measure key business metrics to make decisions. The dashboard includes 10 built-in components including key performance indicators (KPIs) , maps, ranking, forecast, win/loss, opportunities, activities, marketing, and customer service, and has profile-based security so users can only see information they are authorized to view. This guidebook is based on Nucleus Read More
E-mail Archiving: A Business-critical Application
Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these

retention  Requirement , Email Archiving Retention , Email Archiving Reviews , Email Archiving Rules , Email Archiving Server , Email Archiving Service , Email Archiving Small Business , Email Archiving Solution , Email Archiving Storage , Email Archiving System , Email Archiving Tools , Email Archiving Vendors , Email Archiving Wiki , Email Archive , Email Archive Appliance , Email Archive Compliance , Email Archive Manager , Email Archive Policy , Email Archive Regulations , Email Archive Retention , Email Read More
Major Updates for UltiPro by Ultimate Software
Ultimate Software adds new functionality to the spring/summer 2013 version of its human capital management (HCM) solution to support multinational organizations

retention  identification document management Furthermore, Retention Predictor, UltiPro''s analytics tool, includes  flight risk indicators that provide a statistically accurate, data-based indicator of an employee’s flight risk, along with the potential impact to the organization of losing that employee. The spring/summer 2013 version also offers new mobile features that allow managers to visualize employee work history as well as access time-off requests, balances, schedules, workflows, and approvals. In Read More
HR Executive''s Guide to Web 2.0: Cracking the Code for Talent Management
Find out in the Aberdeen report HR Executive''s Guide to Web 2.

retention  of employee productivity and retention, increase employee sense of engagement, facilitate knowledge capture and transfer, connect employees with colleagues across the organization, and provide visibility into work/project progress by dispersed teams. But what strategies, approaches, and best practices are these companies using to achieve these broad-based gains? Find out in the Aberdeen report HR Executive''s Guide to Web 2.0: Cracking the Code for Talent Management . You''ll learn what your organization Read More

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