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Software Functionality Revealed in Detail
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 retention

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » retention

The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention


Discover how businesses can capitalize on rich data analysis to proactively implement loyalty and retention strategies.

retention  Approach to Loyalty and Retention Discover how businesses can capitalize on rich data analysis to proactively implement loyalty and retention strategies. Read More

A Consolidated Archive Storage Array for Compliance and Retention


Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be retained is increasing—as is the cost of retaining the data itself. As storage needs grow, the cost of deploying siloed storage systems is becoming unmanageable. Find out how consolidating resources can translate into bottom-line savings for your enterprise.

retention  Array for Compliance and Retention Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be retained is increasing—as is the cost of retaining the data itself. As storage needs grow, the cost of deploying siloed storage systems is becoming unmanageable. Find out how consolidating resources can translate into bottom-line savings for your enterprise. Read More

I-Impact Predicts Your Customer Retention!


More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

retention  product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to describe the turnover of users of a service). Product Definition In particular, I-Impact has targeted the banking and the wireless telecommunication industries where customer retention and churn are a key concern. Predictive modeling is a statistical calculation that allows companies to identify their profitable customers and their long term behavior. The objective is to make sure everything Read More

PDF/A and the Document Retention Landscape


PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term.

retention  A and the Document Retention Landscape PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term. Read More

The Loyalty Connection: Secrets To Customer Retention And Increased Profits


Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability.

retention  Connection: Secrets To Customer Retention And Increased Profits Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability. Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

retention  increase customer satisfaction and retention reduce costs increase revenues boost productivity Today''s contact centers handle just 35 percent of incoming service requests. How effectively you manage the remaining 65 percent can make the difference between remaining competitive and falling behind Download your PDF copy of Multi-Channel Service Delivery today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

HR State of the Market


With a shortage of skilled workers looming throughout the western world, it's more important than ever to manage your human resources effectively...

retention  company : recruitment and retention benefits costs the challenges of globalization compliance regulations software that meets your needs Find out how changes in the marketplace have turned HR from a quiet, back-office operation into a modern business tool that can help propel you ahead of your competition. And learn the pros and cons of the different types of HR software solutions—everything from on-demand, to best-of-breed, to end-to-end on-premise. You''ll also get a handy buyer''s guide to the major Read More

The CEO's Guide to CRM Success


Customer relationship management (CRM) is the first and foremost strategy and corporate philosophy that puts the customer at the center of business operations so as to increase profits by improving customer acquisition and retention. It involves identifying high-value customers and automating processes so that sales, marketing, and service efforts will be more efficient and effective. However, to ensure the success of a CRM initiative, upper management must have a clear vision and establish a customer-focused culture.

retention  improving customer acquisition and retention. It involves identifying high-value customers and automating processes so that sales, marketing, and service efforts will be more efficient and effective. However, to ensure the success of a CRM initiative, upper management must have a clear vision and establish a customer-focused culture. Read More

The Build Operate Transfer Model of Payroll


Escalating costs and employee retention issues have led companies to cut costs and improve efficiencies associated with their back office support processes. Outsourcing of non-core processes can result in operating efficiencies, reduced liabilities, and provide access to leading technologies and process best practices. See how the build operate transfer (BOT) model of shared payroll services can benefit your organization.

retention  Escalating costs and employee retention issues have led companies to cut costs and improve efficiencies associated with their back office support processes. Outsourcing of non-core processes can result in operating efficiencies, reduced liabilities, and provide access to leading technologies and process best practices. See how the build operate transfer (BOT) model of shared payroll services can benefit your organization. Read More

Engaging Teens Using Live Chat: Shifting Online Strategy Focus


Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).

retention  customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI). Read More

Apple and IBM Mobile Alliance Bears First Fruits


Apple and IBM have delivered the first wave of the IBM MobileFirst for iOS solutions and cloud services. The Apple and IBM partnership marries IBM's strengths in enterprise analytics, security, and mobile with Apple's renowned design experience and coolness factor.

retention  with small business clients), Retention (for insurance agents), Sales Assist (for retail workers), and Case Advise (for government caseworkers). They will be offered by IBM''s large professional services division.   Apple has been trying to penetrate enterprise sales (from its consumer stronghold) and win over traditionally wary CIOs; fend off Google, Microsoft, Blackberry, Samsung , and others’ similar enterprise efforts; and maintain an exceptionally large share of corporate smartphone and tablet Read More

It’s 2008: Do You Know Where Your Talent Is? Connecting People to What Matters


Demand for knowledge workers is building even as their experience, skills, and abilities are in ever shorter supply. And, the needs of this diverse talent pool are shifting. Rather than focusing on acquisition and retention, you should focus instead on what employees care most about. Discover strategies that enable you not only to hire the best talent, but to develop it by connecting employees to what matters to them.

retention  focusing on acquisition and retention, you should focus instead on what employees care most about. Discover strategies that enable you not only to hire the best talent, but to develop it by connecting employees to what matters to them. Read More

Infor’s Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees


Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. PeopleAnswers’ application maps the behavioral DNA of organizations by analyzing 39 behavioral traits to reveal behaviors that drive success—as understood by each company.

retention  companies with employee selection, retention, and succession planning. PeopleAnswers’ application maps the behavioral DNA of organizations by analyzing 39 behavioral traits to reveal behaviors that drive success—as understood by each company. The solution was developed taking into account scientific behavioral theories with the aid of PhD behavioral scientists. PeopleAnswers’ philosophy stems from the belief that skills alone cannot guarantee the good performance of employees. In fact, attitudes Read More

From Profit Recovery to Profit Retention


Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation.

retention  Profit Recovery to Profit Retention Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation. Read More