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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » retention


From Profit Recovery to Profit Retention
Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation.

retention  Profit Recovery to Profit Retention Find out how best-in class-firms strengthen accounts payable (A/P) through intelligent invoice reconciliation. Read More...
The Loyalty Connection: Secrets To Customer Retention And Increased Profits
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim

retention  Connection: Secrets To Customer Retention And Increased Profits Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability. Read More...
A Consolidated Archive Storage Array for Compliance and Retention
Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be

retention  Array for Compliance and Retention Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be retained is increasing—as is the cost of retaining the data itself. As storage needs grow, the cost of deploying siloed storage systems is becoming unmanageable. Find out how consolidating resources can translate into bottom-line savings for your enterprise. Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

retention  to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More...
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

retention  product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to describe the turnover of users of a service). Product Definition In particular, I-Impact has targeted the banking and the wireless telecommunication industries where customer retention and churn are a key concern. Predictive modeling is a statistical calculation that allows companies to identify their profitable customers and their long term behavior. The objective is to make sure everything Read More...
KXEN
KXEN is revolutionizing the way companies use predictive analytics to make better decisions. Based on patented innovations, the company''s flagship product

retention  including acquisition, cross-sell, up-sell, retention and next best activity. KXEN is an SAP company. Read More...
Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer Service
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to long-term success. To optimize the

retention  that client prospecting and retention are key to long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship management (CRM) software from Microsoft Dynamics, recently upgrading to version 3.0 for enhanced workflow features. Learn more about how the company benefits from the solution. Read More...
Managing the Overflow of E-mails
Only effective e-mail management, together with records management and policies for employees on how to manage their e-mails, will help organizations deal with

retention  and misuse, but also retention and destruction. According to research conducted by the Association for Information and Image Management ( AIIM ), 80 percent of organizations have some kind of policy for e-mail use, but 60 percent have no formal policy governing its retention. Organizations need to rethink their strategies on e-mail management: currently, 31 percent of all organizations keep e-mails indefinitely, and preserve 26 percent of e-mails for less than 120 days, or establish a maximum storage on Read More...
SBS Group
SBS Group works with its clients to enable them to go from @what is@ to @what@s possible@ through individualized business technology solutions and best

retention  in an excellent client retention rate. SBS Group is a national Microsoft master value-added reseller (VAR) and Gold Certified Partner. Over the past 25 years, SBS Group has been recognized as a Microsoft Partner of the Year (Microsoft Dynamics SL), a Microsoft Inner Circle Member, and a Microsoft President’s Club Member. The company operates several offices across the United States. Read More...
Strativity Group
Strativity provides research and consulting with a focus on customer experience management. The company@s specialties include customer journey mapping and

retention  journey mapping and customer retention. Read More...
PDF/A and the Document Retention Landscape
PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of

retention  A and the Document Retention Landscape PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term. Read More...
Talent Management 101: Moving beyond Core HR
From the 1950s to the 1980s, when companies wanted to hire, they simply posted handmade signs on their storefronts, restaurants, or office buildings and waited

retention  Employee turnover, loyalty, and retention became something to think about! It was no longer enough to bring employees on board and simply let them work. It was now necessary to manage them properly, track performance, compensate them for their performance, help them set career goals, provide them with training, and so on. Today, as new trends emerge and HR challenges increase, the factors most likely to cause a radical restructuring of the workplace include an aging workforce, the retirement of the baby Read More...
How to Ensure Your Organization Is Ready for E-discovery: Your Road Map to Compliance
Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims

retention  records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more. Read More...
Engaging Teens Using Live Chat: Shifting Online Strategy Focus
Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention

retention  customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI). Read More...
Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action
Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green

retention  to rectify a customer retention issue since making some of its acquisitions. Infor has inherited customers that were quite dissatisfied with the subpar level of service and product enhancements they had been receiving from their former ERP purveyors. One such situation occurred with the acquisition of MAPICS , a vendor that went so far as to try to force the IBM System i –based XA ERP users to migrate to the Microsoft.NET –based SyteLine. One could only imagine the magnitude of cultural (if not Read More...

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