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A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact

retention strategy  support customer acquisition and retention efforts, data collection cannot be an end unto itself. In fact, a data strategy is needed to target and keep the right types of customers. For vendors and IT managers to help enterprise users, this is an overview of how they can develop and implement a data strategy to guide both the acquisition and retention phases of a marketing campaign - within which a CRM system can be optimally flexed. Supporting Acquisition The first goal in the acquisition phase must be Read More...
PPM for Internal Departments
A business practice that assists organizations to align their portfolio of projects with their business strategy. Typically IT departments employ an IT governance framework to ensure that their PPM...
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Documents related to » retention strategy


Engaging Teens Using Live Chat: Shifting Online Strategy Focus
Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention

retention strategy  customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI). Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

retention strategy  and Loyalty , Customer Retention Strategy , Customer Support Structures , Risk of Losing Long-time Customers , Customer Retention Manager , Customer Centric Performance , Long-Term Customer Retention , Best Customer Retention , Customer Service . Table of contents   Executive summary Continuous measurement and improvement Product innovation and quality Delivery performance and speed Lean and green Proactive alert and exception management Summary About Infor   Executive summary Like most businesses Read More...
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

retention strategy  for customer loyalty and retention (such as net promoter scores, customer lifetime value, and churn rate), which indicate an organization's ability to generate value and long-term profitable growth, should be weighted higher than efficiency metrics. Certainly, all metrics must be aligned with and support strategic corporate goals. Be careful, though, with customer satisfaction indices: many customers defect to the competition even if they state that they are satisfied. Thus, it's important to relate Read More...
Integrated Learning and Performance: Essential to a Talent Management Strategy
Companies once responded to tighter labor markets with a greater emphasis on recruiting. Today, more firms are focusing on engagement, retention, and driving

retention strategy  important drivers for attraction, retention and engagement. Indeed, Bersin & Associates research has shown a dramatic increase in training budgets in recent years. According to their research, corporate training budgets in the United States increased by about 7% in 2006 - the largest increase in five years. Integrated Learning & Performance Management promises to help organizations make better decisions about learning and development investments by basing spending decisions on the evidence of what works Read More...
Manufacturing Strategy: An Adaptive Perspective
Adaptive manufacturing enables companies to produce goods efficiently and manage variability proactively. However, it must be managed as an end-to-end, closed

retention strategy   Read More...
How a Cloud Strategy Supports HR Transformation
Oracle VP of HCM Business Transformation Bertrand Dussert shares knowledge gained from consulting with Oracle’s global customers on the interplay among cloud

retention strategy  a Cloud Strategy Supports HR Transformation Read More...
Enterprise Strategy Group
Enterprise Strategy Group (ESG) is an integrated IT research, analysis, and strategy firm.

retention strategy  Strategy Group Enterprise Strategy Group (ESG) is an integrated IT research, analysis, and strategy firm. Read More...
From Strategy to Execution: Accelerating Sales Growth
This report describes a new approach to selling, the sales-automation solutions deployed as part of the new approach, and initial early results of the sales

retention strategy  Strategy to Execution: Accelerating Sales Growth This report describes a new approach to selling, the sales-automation solutions deployed as part of the new approach, and initial early results of the sales transformation. Wherever possible, tips for success and best practices have been outlined for other sales leaders hoping to transform the sales force to create a sustainable growth engine. Read More...
Trends in IT Needs, Purchasing, and Strategy
Is there a tension between the people authorizing IT spending in your company and those determining the needs? The roles of each C-level position, combined with

retention strategy  in IT Needs, Purchasing, and Strategy Is there a tension between the people authorizing IT spending in your company and those determining the needs? The roles of each C-level position, combined with current approaches to IT, may tell the story of how “strategic” your IT systems really are. More importantly, this tension underscores the involvement IT must have in understanding and participating in determining needs. I recently read this article from Information Age , which covered new Gartner Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

retention strategy  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More...
Strategy: What Digital Business Service Providers Mean When They Say It
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are

retention strategy  What Digital Business Service Providers Mean When They Say It Strategy: What Digital Business Service Providers Mean When They Say It E. Robins - October 3, 2000 Strategy Consulting Service Definition We have long proclaimed that vendors should have formal business and well-vetted processes in place in order to lay claim to having the service (see for example, So Does your e-Business Provider have Internationally Recognized Tools in its Digital Business Consulting Toolkit? ). This is particularly Read More...
Manage the Global Workforce with a True Cloud Strategy
Oracle VP of HCM Product Strategy Humair Ghauri details the importance of evaluating cloud vendors for security, integration, and extensibility.

retention strategy  the Global Workforce with a True Cloud Strategy Read More...
The Best-of-class Strategy Makes a Return in the Cloud Era
Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report

retention strategy  Best-of-class Strategy Makes a Return in the Cloud Era Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report takes a look at one financial solution that enables the financial executive to have a no-compromise approach to financial modeling and applications choice; i.e., adding, keeping or changing business applications without losing control or increasing the risk of non-compliancy. Read More...
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