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A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact
support customer acquisition and retention efforts, data collection cannot be an end unto itself. In fact, a data strategy is needed to target and keep the right types of customers. For vendors and IT managers to help enterprise users, this is an overview of how they can develop and implement a data strategy to guide both the acquisition and retention phases of a marketing campaign - within which a CRM system can be optimally flexed. Supporting Acquisition The first goal in the acquisition phase must be
Information Security RFI/RFP Template
Firewall System, Intrusion Detection System, Anti-Virus System, Virtual Private Network (VPN), Public Key Infrastructure (PKI), Enterprise Applications, Cryptographic Module ...
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PPM for Internal Departments
A business practice that assists organizations to align their portfolio of projects with their business strategy. Typically IT departments employ an IT governance framework to ensure that their PPM...
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Engaging Teens Using Live Chat: Shifting Online Strategy Focus
Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention
customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).
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Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value
and Loyalty , Customer Retention Strategy , Customer Support Structures , Risk of Losing Long-time Customers , Customer Retention Manager , Customer Centric Performance , Long-Term Customer Retention , Best Customer Retention , Customer Service . Table of contents Executive summary Continuous measurement and improvement Product innovation and quality Delivery performance and speed Lean and green Proactive alert and exception management Summary About Infor Executive summary Like most businesses
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at
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Integrated Learning and Performance: Essential to a Talent Management Strategy
Companies once responded to tighter labor markets with a greater emphasis on recruiting. Today, more firms are focusing on engagement, retention, and driving
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Manufacturing Strategy: An Adaptive Perspective
Adaptive manufacturing enables companies to produce goods efficiently and manage variability proactively. However, it must be managed as an end-to-end, closed
How a Cloud Strategy Supports HR Transformation
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From Strategy to Execution: Accelerating Sales Growth
This report describes a new approach to selling, the sales-automation solutions deployed as part of the new approach, and initial early results of the sales
Strategy to Execution: Accelerating Sales Growth This report describes a new approach to selling, the sales-automation solutions deployed as part of the new approach, and initial early results of the sales transformation. Wherever possible, tips for success and best practices have been outlined for other sales leaders hoping to transform the sales force to create a sustainable growth engine.
Trends in IT Needs, Purchasing, and Strategy
Is there a tension between the people authorizing IT spending in your company and those determining the needs? The roles of each C-level position, combined with
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Is Your Customer Strategy Aligned with Customer Experience
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Strategy: What Digital Business Service Providers Mean When They Say It
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are
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The Best-of-class Strategy Makes a Return in the Cloud Era
Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report
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