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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 retention strategies


I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

retention strategies  product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to describe the turnover of users of a service). Product Definition In particular, I-Impact has targeted the banking and the wireless telecommunication industries where customer retention and churn are a key concern. Predictive modeling is a statistical calculation that allows companies to identify their profitable customers and their long term behavior. The objective is to make sure everything

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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All Aboard: Effective Onboarding Techniques and Strategies


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Service Supply Chain Strategies to Increase Corporate Profitability


This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

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Technology Strategies for Integrated Business Planning: A Benchmark Report


Leading research finds that the top pressures for improving sales and operations planning (S&OP) processes include rising customer order fill rate expectations, shrinking profit margins, and customer retention challenges. However, current S&OP processes are failing to alleviate these pressures. Is your company on the wrong side of the industry benchmark? Learn what steps your company should take before it’s too late.

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The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention


Discover how businesses can capitalize on rich data analysis to proactively implement loyalty and retention strategies.

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Business Life Cycle Strategies for Success at Every Stage


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Strategies for Evolving into a Multisided Business


To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices and technologies that can help your telecom company take advantage of this industry transformation while supporting profitability, innovation, and differentiation.

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Four Distribution Strategies for Extending ERP to Boost Business Performance


Global sourcing, an erratic economy, and extended supply operations are just a few threats to the profitability and growth of your distribution environment. But if you extend the capabilities of your existing enterprise resource planning (ERP) solution, you can better meet demands, maximize inventory, and increase operational efficiency. Learn how supply chain optimization is easier with an ERP for distribution solution.

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PDF/A and the Document Retention Landscape


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New Vendor Acquisition Strategies in the Enterprise Applications Field


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Open Source Strategies


Open Source Strategies, Inc. is a strategic and technology consulting firm specializing in open source software, such as ERP and CRM. Open Source Strategies is one of the core developers of Open For Business and the is principal sponsor of opentaps Open Source ERP and CRM. The company is headquartered in California, USA.

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