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Software Functionality Revealed in Detail
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 retail crm


Epicor Retail CRM 7.0 Spruced Up
Epicor has introduced Epicor Retail CRM 7.0, which includes improved customer views, loyalty program functionality, sophisticated query tools, and support for

retail crm  Retail CRM 7.0 Spruced Up Epicor has introduced Epicor Retail CRM 7.0 , which includes improved customer views, loyalty program functionality, sophisticated query tools, and support for multidivisional retail enterprises. The loyalty program functionality—now automated—allows retailers to set rules for loyalty programs, and based on those rules Epicor Retail CRM 7.0 automatically upgrades, downgrades, terminates, or renews membership types. Also, the release proposes a new search tool that

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PLM for the Retail Industry

Product Lifecycle Management (PLM) for Retail is an evaluation model containing tailored PLM criteria and extra functionalities that serve the specificities of this industry in order to help fashion goods (including apparel, footwear, accessory, and home fashion) manufacturers and retailers to achieve more efficient product development, lower cost, and better collaboration and control throughout the whole supply chain.  

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Documents related to » retail crm

Epicor Retail: Behind the Counter


The retailing paradigm is shifting from connecting, beyond engaging, to inspiring customers. Epicor Retail software solutions are responding to this market trend through mobility, enhancing customer engagement, and multichannel retailing. TEC principal analyst P.J. Jakovljevic sits down with Epicor’s director of product marketing, retail software, to discuss how Epicor Retail sets itself apart from the competition.

retail crm  their competitors. The Epicor Retail CRM solution is a unified solution that provides integrated capabilities for customer analysis, customer segmentation, campaign management, and loyalty program management with real-time targeted communications to POS or other sales channels. It is designed to support multiple sales channels, thereby providing one complete and consolidated view of the customer. Customers shop brands, not channels, so having one repository for all customer data is key for a retailer to Read More

Retail Systems: A Primer


The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.

retail crm  the diversity of the retail industry. Much of this customization relates to non-core areas. Some vendors even develop new functions and features to satisfy their clients. The down side of this approach is that these new capabilities are not always used by all companies, and the added features can become confusing for end users. Another approach is for vendors to acquire, or enter in a partnership with, third party companies, and develop an interface that allows the two solutions to communicate. By Read More

hybris Helps SAP Retail and CRM


As my colleague Bob Eastman reported in a blogpost earlier today, SAP plans to acquire hybris, a vibrant and widely recognized leader in e-commerce technology with the choice of on-premises or cloud deployment, as enterprises around the world struggle with the customer experience for businesses and consumers across an ever-growing number of delivery channels, devices, and touch points. The

retail crm  Helps SAP Retail and CRM As my colleague Bob Eastman reported in a blogpost earlier today , SAP plans to acquire hybris , a vibrant and widely recognized leader in e-commerce technology with the choice of on-premises or cloud deployment, as enterprises around the world struggle with the customer experience for businesses and consumers across an ever-growing number of delivery channels, devices, and touch points. The combination of industry-leading enterprise solutions from SAP with the Read More

A.C. Moore Selects and Quickly Implements Epicor Retail CRM


In anticipation of the upcoming NRF 2013 event, Epicor has announced that specialty retailer A.C. Moore has selected and implemented Epicor Retail Customer Relationship Management (CRM) to strengthen customer relations and support future loyalty and reward initiatives. With 141 stores along the US East Coast, A.C. Moore Arts @ Crafts, Inc., in addition to offering traditional craft products, is

retail crm  and Quickly Implements Epicor Retail CRM In anticipation of the upcoming NRF 2013 event, Epicor has announced that specialty retailer A.C. Moore has selected and implemented Epicor Retail Customer Relationship Management (CRM) to strengthen customer relations and support future loyalty and reward initiatives. With 141 stores along the US East Coast, A.C. Moore Arts & Crafts , Inc., in addition to offering traditional craft products, is well-known for its selection of scrapbooking, jewelry, floral, yarn, Read More

Is IoT Changing the Face of Omnichannel Retail?


Omnichannel retail has forever changed the face of retail. And now, another recent innovation, the Internet of Things, is poised to change the face of retail—once again. TEC CRM analyst Raluca Druta keys in on how she envisions this relationship to unfold in the preamble to the full discussion on the topic later this month on ERP Conversation Live.

retail crm  of Omnichannel Retail? Omnichannel retail has become a well-established practice, and it can be best described with an example: A consumer researches and browses products on their smartphone through a store’s mobile app and then later makes a purchase from their PC. The item is then shipped to the consumer’s home, who later on posts a review of the product and their buying experience on Facebook using their tablet. They subsequently decide to return the product in-store. This type of shopping Read More

Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

retail crm  CRM: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

retail crm  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

retail crm  Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation, CRM vendors, CRM list Read More

LS Retail


LS Retail is global supplier of software solutions and services for the Retail and Hospitality Industries LS Retail is sold and supported by more than 120 certified partners in over 60 countries, which makes it possible to deploy LS Retail on a worldwide scale. This is probably the largest existing channel for a vertical Microsoft Dynamics add-on product. All our partners are certified and have undertaken advanced LS Retail training.

retail crm  Retail LS Retail is global supplier of software solutions and services for the Retail and Hospitality Industries LS Retail is sold and supported by more than 120 certified partners in over 60 countries, which makes it possible to deploy LS Retail on a worldwide scale. This is probably the largest existing channel for a vertical Microsoft Dynamics add-on product. All our partners are certified and have undertaken advanced LS Retail training. Read More

EBSuite CRM


The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules.  

retail crm  CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More

Retail Merchandising


Retail Merchandising systems allow users to effectively manage inventory across the enterprise, helping them to buy smart and sell through efficiently. Retail Merchandising is highly effective for hard-line and soft-line retailers alike. Retailers benefit from features such as automated replenishment, native style-color-size-size2 item matrices, advanced allocation methods, and stock balancing. Total cost of ownership is further reduced by leveraging additional integrated modules within Retail Merchandising, such as distribution center management, loss prevention, sales audit, customer loyalty, data warehouse, gift card management, open-to-buy, e-commerce, and orders and fulfillment. The Retail Merchandising solution is one of the few completely integrated systems that allows users to manage business regardless of where the business comes from. Epicor's core merchandise management system can take care of "brick and mortar" stores (style and price maintenance, allocation, warehouse and distribution, purchasing, receiving, replenishment, sales audit, and accounting interface), while its fully integrated e-commerce and orders and fulfillment modules extend retailers' reach to serve Internet and catalog customers. The net result: one view of the customer.  

retail crm  Merchandising Retail Merchandising systems allow users to effectively manage inventory across the enterprise, helping them to buy smart and sell through efficiently. Retail Merchandising is highly effective for hard-line and soft-line retailers alike. Retailers benefit from features such as automated replenishment, native style-color-size-size2 item matrices, advanced allocation methods, and stock balancing. Total cost of ownership is further reduced by leveraging additional integrated modules Read More

iVend Retail: Retail Management Solution




retail crm  Retail: Retail Management Solution Read More

YOur CRM Solution in Our 2011 CRM Buyer's Guide


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retail crm  CRM Solution in Our 2011 CRM Buyer's Guide YOur CRM Solution in Our 2011 CRM Buyer's Guide Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software Read More

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

retail crm  ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II) Part I of this blog topic has revisited Agresso 's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships.  Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA , but the analysis of this potential Read More