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Documents related to » resource vs managed service decision


The ASP Decision
The ASP model is the latest in a long line of silver bullets that are supposed to simplify the delivery of technology’s benefits to the business world. This article provides some simple guidelines for determining if you should consider the ASP model along with thoughts on selecting an ASP.

RESOURCE VS MANAGED SERVICE DECISION: functionality need, the IT resource constraints you face, and the cost issues you must address. A few questions can help determine when that situation exists. What is the nature of the business functionality you need to deliver? Will it require significant customization to use an existing ASP offering? Does the functionality need to be integrated with existing systems? If you answer yes to these two questions, then the ASP option may not offer the best option. Although it is evolving, the ASP model is
12/6/2000

Build versus Buy - A Long Term Decision
With the software industry offering greater options and depth of function , we do not hear the idea of a company building their own software very often, but the option is still discussed and is valid in some situations. When it is discussed, the enterprise often fails in fully evaluating the entire array of plus and minus points.

RESOURCE VS MANAGED SERVICE DECISION: A substantial amount of resources should be allocated to design, prototype, and testing. When the cost of building a solution is estimated, it usually focuses on the direct IT cost. However, the demands on the business/operations staff of a company will be significantly more with an internally developed system as opposed to a packaged application. The users input is the sole source of information for the product design and testing. This is a cost not faced when a package application is licensed. Which
9/12/2003

IT Investment Decision Making: Getting to Yes
IT Investment Decision Making: Getting to 'Yes' Read White Papers and Other Software for Your Investigation of IT Investment Decision Making. Many technology sales cycles get bogged down in the IT department. But while it is unlikely that a sale will get anywhere without IT management buy-in, IT approval is no guarantee of success. Getting a “yes” requires accessing and influencing other decision-makers, especially in the finance department. And along the way, there are plenty of others who can say “no.”

RESOURCE VS MANAGED SERVICE DECISION: Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
10/11/2006 7:05:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

RESOURCE VS MANAGED SERVICE DECISION: customer service, customer expectations, business processes, customer service tips, improve customer service, definition of customer service, customer service skills, business process management, quality customer service, customer service training, customer service expectations, business process modeling, good customer service, excellent customer service, business process design, customer support services, business process mapping, business process consulting, business process software, business process improvement, business process documentation, core business processes, good customer .
11/26/2010 8:44:00 AM

Driving Better, Faster Decision Making through Finance
Software can’t tell you how to beat the competition, but it can determine which products and services have the greatest profit margin, who are the most productive employees, or how investments are impacting the bottom line. Knowing that information helps you make the right decisions. This report addresses how finance can create an accurate, actionable 360-degree view of your company

RESOURCE VS MANAGED SERVICE DECISION: Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
3/8/2011 9:48:00 AM

Service Excellence and Managed Print Services
Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship.

RESOURCE VS MANAGED SERVICE DECISION: Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/15/2012 9:17:00 AM

Hosted Hosting: Should Service Providers Go Hosted?
Hosted services can offer a sound solution for small and medium businesses requiring safe and reasonably priced platforms. Applying the same concept at a higher level could result in hosting and services providers leasing or renting virtual real estate for the services they provide in order to lower their initial investments or subsequent upgrade costs. Learn more about “hosted hosting,” the new breed of hosting services.

RESOURCE VS MANAGED SERVICE DECISION: Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
10/12/2009 4:57:00 AM

Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

RESOURCE VS MANAGED SERVICE DECISION: eBusiness market, including enterprise resource planning and extended supply chain access. With the addition of support for MQSeries and XML in the PowerCenter.e version, much of the work can be done in real time. We believe that Informatica is moving in the correct direction. Informatica has also become profitable in recent quarters in spite of its high investment in research & development (25% of total revenues for fiscal 1998). Vendor Strengths Informatica has a lead over most vendors in core database
1/1/2000

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

RESOURCE VS MANAGED SERVICE DECISION: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004

Strategic Planning Applications for Better Decision Making
Successful strategic planning relies on your ability to develop and evaluate alternative strategies to identify the most viable approach. But when the outcomes are dependent on complex systems that are difficult to predict, you might conclude that the unknowns are insurmountable. Avoid making decisions based on intuition—develop models using computer simulation for clearer pictures of the outcomes of your strategies.

RESOURCE VS MANAGED SERVICE DECISION: Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
3/18/2008 3:58:00 PM

Increase Technology Rollout Service Efficiency
When companies have technology rollouts to deploy on a nationwide or global scale, service efficiency is critical. By understanding the details of the Rollout Services Model, they can avoid the potential nightmares of project implementation and increase the chances that projects are completed on time and within budget. Learn how to evaluate a technology rollout company effectively and ensure that you are getting the most efficient and cost-effective implementation system for your technology deployment projects.

RESOURCE VS MANAGED SERVICE DECISION: Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
1/6/2010 8:44:00 AM


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