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Software Functionality Revealed in Detail
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 resource planning articles crm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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Case Study: A New Standard for Resource Planning in the Railway Business


Railion Nederland N.V. is an independent operating company of Railion Deutschland, the largest rail cargo transporting company in western Europe. The company transports almost 25 million tons, more than 70 percent of which is of an international nature. Railion needed a planning solution to overcome the drawbacks of its old system, which had been designed for passenger transport. Find out which system it chose, and why.

resource planning articles crm  A New Standard for Resource Planning in the Railway Business Case Study: A New Standard for Resource Planning in the Railway Business If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The Quintiq Planning & Scheduling software is unique in the sense that it comprises standard software creating an exact fit to the customer’s needs. The Quintiq software is applicable for strategic, tactical and operational planning and real time event Read More

Three Es of CRM


With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.

resource planning articles crm  contact management , crew resource management , creative retirement manitoba . In the early days, many organizations sought customer relationship management (CRM) technologies to drive operating efficiency within sales, service, and marketing. Today business executives are recognizing the next opportunity to come from CRM. According to Gartner, Inc., in 2005, the primary business justifcation for investing in CRM applications will shift from cost and efficiency savings to focus more on revenue growth. Read More

Bridging the Reality Gap Between Planning and Execution Part One: The Problem


At sites where both planning and execution modules are stand-alone implementations, neither deliver enough benefit because there are almost always manual connections and processes between these two crucial supply chain management (SCM) areas. Yet, planning and execution in the supply chain are slowly but surely converging because no plan is useful if it cannot be executed.

resource planning articles crm  have invested in enterprise resource planning (ERP) systems and supply chain management (SCM) systems, most continue to use inopportune batch reports and pesky spreadsheets to manage their operation''s performance. These have proven to be inefficient and error-prone methods of supporting decision-making, resulting in a reliance on educated guesswork rather than on accurate dynamic analysis to align decisions with strategic objectives. For that reason, some innovative enterprise software vendors intend Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

resource planning articles crm  now have a centralised resource which helps us to improve customer service and maximise sales opportunities across the region. Fiona Cole Sales Development Manager Millennium & Copthorne Hotels PLC CRM Essential 6: High Adoption There s nothing worse than investing in CRM and having no one show up. Too many CRM projects fail due to poor user adoption. After all, technology is only as good as the people who use it. To ensure that people do use your CRM system, it must be easy to use, accessible, and Read More

Demand Planning: Optimizing Operations across the Supply Chain


Demand planning applications can help manufacturers establish baseline sales forecasts and perform analysis to improve resource usage. They can also help manufacturers optimize pricing capabilities and better understand their markets. Yet to get the most out of these tools, manufacturers must be willing to reorganize their planning processes—and to share the resulting insights with supply chain partners and customers.

resource planning articles crm  the attention that enterprise resource planning systems (ERP) or customer relationship management (CRM) have received in recent years. But that''s not to say it isn''t a sore spot for many in the manufacturing and distribution communities. When I speak in front of industry groups and ask how many people are happy with their sales forecasts, I don''t see any hands at all, says John Pavain, president of Norwalk, Connecticut''based MaxQ Technology, a developer of demand management systems and a Microsoft® Read More

CRM: Past, Present, and Future


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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

resource planning articles crm  not have the appropriate resources to dedicate to the selection project or the time to administer a traditional full-scale RFI with the appropriate vendors. Please send comments to ltalarico@technologyevaluation.com . Read More

NetSuite CRM+


NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive cloud CRM solution.  

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TEC 2015 Certification Report Zavanti CRM


Zavanti CRM is now certified by TEC for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. Zavanti CRM covers the full customer engagement cycle—from capturing and qualifying a lead, to converting the lead into an opportunity and tracking the state of the opportunity with commercial information, to further converting that opportunity into a project.

Zavanti's front-end CRM system is an adaptation of Microsoft Dynamics CRM. Zavanti CRM leverages most Microsoft Dynamics CRM's out-of-the-box functionality and adapts it for the professional services and property development verticals.

Besides the typical CRM functionality (sales, marketing, and support), Zavanti CRM includes capabilities that support professional services teams with their delivery efforts.

TEC research analyst Raluca Druta gives on overview of the product in the Zavanti CRM certification report. You'll also find detailed functionality graphs comparing Zavanti CRM to competitor solutions in the major CRM functionality areas for professional services and property development.

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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


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Integrated Business Planning: Taking Strategic Planning to the Competitive Edge


Some managers have concluded that strategic planning is nothing more than an exercise in futility, to be taken out and dusted off at annual meetings. However, strategic planning can still help direct your company and improve earnings. The trick is strategizing well—which means having all the information you need, when you need it. Find out how to hone your competitive edge with integrated business planning capabilities.

resource planning articles crm  Business Planning: Taking Strategic Planning to the Competitive Edge Some managers have concluded that strategic planning is nothing more than an exercise in futility, to be taken out and dusted off at annual meetings. However, strategic planning can still help direct your company and improve earnings. The trick is strategizing well—which means having all the information you need, when you need it. Find out how to hone your competitive edge with integrated business planning capabilities. Read More

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