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Résumé:
Manugistics’ launch of SRM is clear evidence that it intends to stake a larger claim in the E&HT market, the near-exclusive
domain of its arch-nemesis i2 Technologies. (...)
Extrait du document concernant
relationship management:
Manugistics’ launch of SRM is clear evidence that it intends to stake a larger claim in the E&HT market, the near-exclusive
domain of its arch-nem...
Date publiée:
2001-08-10
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Résumé:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Extrait du document concernant
relationship management:
The customer relationship management (CRM) market is changing. Over half the market is served
by small vendors. Fully integrated business suites l...
Date publiée:
2005-12-06
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Résumé:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Extrait du document concernant
relationship management:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Date publiée:
2001-01-17
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Résumé:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Extrait du document concernant
relationship management:
Properly implemented supplier relationship management solutions can help companies overcome
some of today's business challenges by allowing them t...
Date publiée:
2007-01-19
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Résumé:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Extrait du document concernant
relationship management:
Customer relationship management (CRM) functionality can fall into four categories: core
functionality; non-core functionality; vertical, industry...
Date publiée:
2005-12-05
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Résumé:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Extrait du document concernant
relationship management:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Date publiée:
2006-07-07
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Résumé:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Extrait du document concernant
relationship management:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Date publiée:
2006-03-17
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Résumé:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Extrait du document concernant
relationship management:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Date publiée:
2006-03-16
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Résumé:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
Extrait du document concernant
relationship management:
Many organizations find it challenging to adopt sales force automation and customer relationship management
solutions. Formal sales training and t...
Date publiée:
2006-05-23
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Résumé:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Extrait du document concernant
relationship management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Date publiée:
2005-02-14
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Résumé:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Extrait du document concernant
relationship management:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Date publiée:
2007-05-28
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Résumé:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Extrait du document concernant
relationship management:
Customer relationship management (CRM) can be a tool for positive change in businesses'
operations. Or CRM can—unintentionally—cause a host of pro...
Date publiée:
2007-09-24
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Résumé:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Extrait du document concernant
relationship management:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Date publiée:
2008-09-29
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Résumé:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Extrait du document concernant
relationship management:
Surado Solutions aims to provide a complete customer relationship management suite. We'll
analyze Surado CRM 5.0 from the perspectives of core fun...
Date publiée:
2006-08-17
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Résumé:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Extrait du document concernant
relationship management:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Date publiée:
2005-02-16
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Résumé:
This buyer's guide reviews the latest innovations in customer relationship management (CRM), focusing on cloud, mobile, and
social options, and provides several valuable CRM resources. Customer relationship management (CRM) has matured, and offers
more choices than ever before. This buyer’s guide review (...)
Extrait du document concernant
relationship management:
This buyer's guide reviews the latest innovations in customer relationship management
(CRM), focusing on cloud, mobile, and social options, and pro... ...
Date publiée:
2011-11-21
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Résumé:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Extrait du document concernant
relationship management:
The business case for integrating call center service resolution management into customer relationship
management is becoming increasingly obvious...
Date publiée:
2007-12-07
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Résumé:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Extrait du document concernant
relationship management:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Date publiée:
2006-10-24
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Résumé:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Extrait du document concernant
relationship management:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Date publiée:
2005-02-17
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Résumé:
Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities,
increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects,
institutions, syndicate partners, and other contacts, the r (...)
Extrait du document concernant
relationship management:
Client relationship management (CRM) technology can help capital-markets firms streamline
investment banking activities, increase brokerage trade ... ...
Date publiée:
2010-03-11