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摘要:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
相关的摘录
relationship management process:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
发表于:
2006-03-16
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摘要:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
相关的摘录
relationship management process:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and t...
发表于:
2006-05-23
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摘要:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
相关的摘录
relationship management process:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
发表于:
2006-03-17
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摘要:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
相关的摘录
relationship management process:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
发表于:
2007-01-19
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摘要:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
相关的摘录
relationship management process:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
发表于:
2005-12-05
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摘要:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
相关的摘录
relationship management process:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
发表于:
2001-01-17
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摘要:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
相关的摘录
relationship management process:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
发表于:
2005-02-16
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摘要:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organizations, especially those that deal with Sarbanes-Oxley, should focus on BPM to ensure compliance and
to minimize error and risk. (...)
相关的摘录
relationship management process:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organi...
发表于:
2006-01-03
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摘要:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old,
manual system of coordinating activities in a company and (...)
相关的摘录
relationship management process:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now aboli...
发表于:
2005-07-09
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摘要:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
相关的摘录
relationship management process:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
发表于:
2005-02-14
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摘要:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
相关的摘录
relationship management process:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
发表于:
2005-02-15
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摘要:
The need for quick responses to changing business environments has resulted in the growth of business process management
(BPM). Thus, BPM vendors are embarking on merger and acquisition strategies to meet the functional requirements of businesses. (...)
相关的摘录
relationship management process:
The need for quick responses to changing business environments has resulted in the growth of business process management (BPM).
Thus, BPM vendors ...
发表于:
2006-05-29
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摘要:
Manufacturing operations are characterized by a need for factory transformation management. Via software that uses a "virtual
factory" approach to synchronize the supply chain, Pelion Systems is attempting to establish a new market category, manufacturing
process optimization, to satisfy this need. (...)
相关的摘录
relationship management process:
Manufacturing operations are characterized by a need for factory transformation management. Via software that uses a "virtual
factory" approach to...
发表于:
2006-01-31
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摘要:
By providing business process management functionality, Exact hopes to bring competitive enhancements to enterprise resource
planning systems used by small and medium businesses. (...)
相关的摘录
relationship management process:
By providing business process management functionality, Exact hopes to bring competitive enhancements to enterprise resource
planning systems used...
发表于:
2006-01-12
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摘要:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
相关的摘录
relationship management process:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
发表于:
2000-07-20
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摘要:
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success.
But what is the effect of automation on the consumer, that most unpredictable of systems? (...)
相关的摘录
relationship management process:
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success.
But what is the eff...
发表于:
2006-06-09
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摘要:
Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way
that it can also quickly change, destruct, or construct processes. This is far beyond the realm of traditional enterprise
application integration (EAI). (...)
相关的摘录
relationship management process:
Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way
that it can also quick...
发表于:
2005-12-08
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摘要:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better
aligned and prepared to take on the challenges ahead. (...)
相关的摘录
relationship management process:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned
and prepared to t...
发表于:
2006-01-11
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摘要:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
相关的摘录
relationship management process:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
发表于:
2009-09-04
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摘要:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
相关的摘录
relationship management process:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
发表于:
2006-08-17