The mobile phone has become the primary communications device for many people, and text messaging is a key channel. Eighty-three percent of text messages are opened within three minutes, yet few collections organizations leverage the power of this channel. Many collectors have questions about incorporating text messaging into their strategies and how to ensure they stay in compliance with applicable laws and regulations.
In order to contact a debtor on their mobile phone, do you need to obtain consent? For third-party collectors, what do you do about disclosures? This white paper looks at these and three other questions to consider when using text messaging for collections.
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IVR, interactive voice response, customer service, debt collection, Genesys, mobile, text, debtor, creditor, debt buyers, TCPA, FDCPA