Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.
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experience, improving customer loyalty, reducing costs, and boosting revenue. By deploying the IC functionality of SAPAP CRMCRMCRM, organizations can give agents the tools to handle inbound and outbound, front- and back-office transactions encompassing the complete range of telemarketing, telesales, customer service, and help desk processes. The solution includes IC analytics to plan and optimize customer-focused operations by evaluating customer interactions, business processes, and market