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Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

real time customer experience  Enterprise. Prime Time for Real Time. Peter Fingar. May 1, 2005 Keeping process evolution in the hands of the business analysts is made possible by intuitive, graphical interfaces for creating and maintaining process flows and business rules. Adjustments are treated as an ongoing process, not as one-off projects. Optimization is given the priority it deserves, driven by sales and service performance. All processes are stored and managed in one place, so components can be re-used and their Read More

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Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » real time customer experience


Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

real time customer experience  the industry and its real usage in the market. Searches related to Telecom Re-invention: Optimizing the Online Customer Experience : E Commerce | Electronic Commerce | ECommerce | E Business | Online Commerce | Electronic Services | E Services | Ec Services | Electronic Shopping | E Shopping | Online Services | Online Shopping | E Procurement | E Malls | Internet Sales | Online Sales | E Auctions | Virtual Companies | Multichanel Sales | Mutli-Chanel Sale | E-Commerce Systems | ECommerce Solution | Read More
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

real time customer experience  social media will add real value to customer interactions. With high speed Internet access available in and out of the office, easy to use software-as-a-service applications, and multimedia-enabled mobile devices flooding the market , technology is beginning to catch up to the needs of the social customer. Content creation and distribution will become easier, sparking more opportunities to engage in conversations going on throughout the Internet. This is important to keep in mind, as there are already Read More
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

real time customer experience  events and data in real time, and providing “audience of one” services and offerings. Traditionally, loyalty programs were transaction-based, but today’s loyalty programs are much more about providing a more holistic contextual view of the customer. This can include not just events that happen in a company’s own systems, but also external social media information, such as listening to customers’ tweets and sentiment. A customer, Rick Welts of the Golden State Warriors (Ranadivé is the team’s Read More
Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

real time customer experience  follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software ’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this year was about customers kicking the tires of the vendor’s new products and sharing experiences and case study stories with other attendees (600 in total this year). KANA Refresher Based in Silicon Valley, California, with Read More
Real Ability
Real Ability is the brainchild of a core group of software engineers spearheaded by three individuals: Bill Kilpatrick, Jeff Wrigley, and Serge Loussinian

real time customer experience  Ability Real Ability is the brainchild of a core group of software engineers spearheaded by three individuals: Bill Kilpatrick, Jeff Wrigley, and Serge Loussinian. These three formed the senior management team of an 85-person software company sold in the late 1990s. Soon thereafter a new organization, Real Ability, was established to solve a long list of mission-critical on-line management and training issues Kilpatrick, Wrigley, and Loussinian confronted while directing their previous enterprise and Read More
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

real time customer experience  their windshield will be really relevant for the survey. And finally, detailed descriptions of what happened, how it was repaired and by whom will provide proper information, which can be then used to improve the way the company deals with its customers. Constructive: All surveys are constructive in some way. The results are usually used to increase the quality of the products or services provided, and to improve the image of a company or its customers’ experiences with that company. From the point of Read More
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

real time customer experience   Read More
The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine
Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven

real time customer experience  were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better product experiences. Read More
Customer Chemistry


real time customer experience   Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

real time customer experience  IBM Customer Analytics, business analytics, predictive analytics, reporting, planning, budgeting, forecasting, customer data, customer trends Read More
Transforming Customer Service with Business Analytics
Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business

real time customer experience  IBM, customer analytics, marketing, customer data, business analytics, customer relationship, customer retention, customer loyalty, customer service Read More
SAP Business Suite, Powered by SAP HANA: Delivering Real-time Business Value
Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources

real time customer experience  core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help create new business value. Read More
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

real time customer experience   Read More

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