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Software Functionality Revealed in Detail
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 real time customer analytics


Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

real time customer analytics  Enterprise. Prime Time for Real Time. Peter Fingar. May 1, 2005 Keeping process evolution in the hands of the business analysts is made possible by intuitive, graphical interfaces for creating and maintaining process flows and business rules. Adjustments are treated as an ongoing process, not as one-off projects. Optimization is given the priority it deserves, driven by sales and service performance. All processes are stored and managed in one place, so components can be re-used and their

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Customer Behavior Analysis from Tealeaf Now in IBM’s Analytics Portfolio


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At Your Fingers: the Real-Time Value of BI


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The Evolution of a Real-time Data Warehouse


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Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


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Exact Business Analytics


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Analytics: A Blueprint for Value in Mid-Market Organizations


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Case Study: Groeb Farms Cuts Processing Time by 600-plus Hours Annually, Reduces BRC Mock Recall Time by 75 Percent


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Dashboard & Analytics


OMI Dashboard & Analytics Solution offers best practice talent management measurement practices, along with a new generation of views, insights, and metrics. Clients are able to create custom dashboards for key stakeholders, trend metrics over time, and gain the insight they need to make better talent decisions. OMI provides innovative sets of measures and analytics to look at employee contribution, including performance, engagement while reporting on costs, and investments allocated to people initiatives and resources.  

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Healthcare Analytics


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