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Software Functionality Revealed in Detail
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 real time customer analytics


Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

real time customer analytics  Enterprise. Prime Time for Real Time. Peter Fingar. May 1, 2005 Keeping process evolution in the hands of the business analysts is made possible by intuitive, graphical interfaces for creating and maintaining process flows and business rules. Adjustments are treated as an ongoing process, not as one-off projects. Optimization is given the priority it deserves, driven by sales and service performance. All processes are stored and managed in one place, so components can be re-used and their

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Documents related to » real time customer analytics

The Evolution of a Real-time Data Warehouse


Real-time data warehouses are common in some organizations. This article reviews the basic concepts of a real-time data warehouse and it will help you determine if your organization needs this type of IT solution.

real time customer analytics  Understanding Real-time Systems Today, real time computing is everywhere, from customer information control systems (CICSs) to real-time data warehouse systems. Real-time systems have the ability to respond to user actions in a very short period of time. This computing behavior gives real-time systems special features such as instant interaction: users request information from the system and they receive the answer. Also, users have the possibility to remain connected (online) so they can start this Read More

Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

real time customer analytics  STRATEGY TO EXECUTION IN REAL TIME Accuracy and Availability In a bad economy, margins of error are small. Companies need to make decisions and evaluate impact quickly. Answers to critical questions such as the following need to be accurate and available in real time: Which of our sales initiatives and packages are driving new pipeline? Are our marketing and trade promotional programs driving near-term sales? Are our redesigned incentives impacting sales behavior and productivity? Getting accurate Read More

SAP Launches Real-time Social Insights


Analytics are especially important in social enterprise applications. Most companies are trying to leverage almost every technology available in the market, but they still have no idea about what is effective and what is a waste of time. To that end, at the recently held CRM Evolution event, SAP launched its Social Contact Intelligence analytic application, which can be used to unlock information

real time customer analytics  Launches Real-time Social Insights Analytics are especially important in social enterprise applications. Most companies are trying to leverage almost every technology available in the market, but they still have no idea about what is effective and what is a waste of time. To that end, at the recently held CRM Evolution event, SAP   launched its Social Contact Intelligence analytic application , which can be used to unlock information (real-time sentiment and contact insights) from a company’s Read More

At Your Fingers: the Real-Time Value of BI


Learn how real-time or near real-time analytics can help you accelerate business insight and shorten customer response times in At Your Fingers: ...

real time customer analytics  Your Fingers: the Real-Time Value of BI At Your Fingers: the Real-Time Value of BI Today, you must not only be good—you must be good and fast. That means responding at lightning speed to customer and market demands—by leveraging your business data quickly and effectively. Learn how real-time or near real-time analytics can help you accelerate business insight and shorten customer response times in At Your Fingers: The Real-time Value of BI . In this Aberdeen survey report , you’ll discover the Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

real time customer analytics  customers did not even realize that the new specs were tighter. For some customers, the tighter specs caused some production problems, and they had to do some engineering to account for the tighter specs. The chemical company saw tighter specs as an improvement to customer service, but it had no impact on most customers and a negative impact on a few. If the customer does not see value in the “improved customer service,” it is not an improvement. Changes in any direction can have unforeseen Read More

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience


With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

real time customer analytics  SAP,web 2.0,relationship management,customer relationship,relationship customer,customer relationship management,customer survey,web 3.0,customer experience,customer loyalty,loyalty customer,relationship marketing,customer retention,retention customer,customer crm Read More

Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention


Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

real time customer analytics  loyalty management software,loyalty program management,loyalty management system,customer relationship management strategy,sap customer relationship management,customer loyalty management,customer loyalty management system,loyalty management solution,loyalty management,crm loyalty management,siebel loyalty management,loyalty management group,sap crm loyalty management,sap loyalty management,reward rules management Read More

Exact Business Analytics


Exact Business Analytics (EBA) is a solution with a clear mission--to provide ready access to information that empowers business people to make better decisions directly affecting business performance. Information that had been locked away within ERP or CRM systems becomes available to provide the basis for improved corporate and personal performance. Exact Business Analytics is designed to put power and functionality into the hands of business managers. It offers the power to quickly and easily build information views while dynamically combining and comparing data from multiple sources or different business functions. In addition to ad hoc analyses, users can create personalized information views, graphs, and reports that can be automatically distributed to users on a pre-defined schedule or accessed via the Internet.  

real time customer analytics  eba,search eba,exact business,exact business leadsmatch,exact business solutions,exact match business leads Read More

Time and Expense Management Applications


Organizations of all sizes are tasked with increasing efficiency and revenues in a timely manner. Naturally, this leads them to consider automation. The critical question then becomes: is it more beneficial to build a time and expense management solution or to buy one? Overwhelmingly, organizations have proven that buying a solution results in greater value and success.

real time customer analytics  you want to begin realizing benefits immediately. Building your own time management solution can take time, which means adapting to rapidly changing technology, environments and staff. It always takes longer and is more expensive to design and build a solution from scratch than originally planned. Often the homegrown solution becomes obsolete before it is even completed, while a purchased solution can generally be up and running in less than a month. Customizing a purchased solution to meet an Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

real time customer analytics  they employ it in real-life situations. As a result, clients create awareness not only about the product defects, but also about the best use cases for optimal product development. Utilizing the skill of a technical writer to continuously improve upon the quality and manner of the presentation of information— KBs that have been developed for internal use within an organization need to be altered in order to become an effective tool for customers. This is not best left in the hands of a customer support Read More

Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

real time customer analytics  customer analytics, customer loyalty, customer retention, predictive analytics, social media analytics, big data, data insights, customer behavior Read More

11Ants Analytics


11Ants Analytics builds predictive analytics software for used in business, science, and government. 11Ants Analytics data lab and software development team is located in Hamilton, New Zealand. It sells its software and consulting services globally.

real time customer analytics   Read More

Aderant Redwood Analytics


A comprehensive performance enhancement suite, Redwood Analytics helps the right people at your firm run the business of law in a better, smarter, more intelligent way. Convert your firm data into usable information and insightful assessments about profitability, firm trends, client segments, and productivity, and share that financial and performance intelligence with the right people through dashboard displays, predictive insights, reports, and alerts that build understanding and encourage action that will mitigate risk and enhance performance.

real time customer analytics  aderant, analytics, profitability, financial intelligence, performance intelligence, performance, business intelligence, BI Read More

The New Business Analytics (Analytics for Every Need, to Answer Every Question)


One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data and transform it into actual information, by taking the “right” data, performing the “right” analysis, and showing meaningful results. But in some organizations this BA functionality has not been completely realized. Why

real time customer analytics  has not been completely realized. Why? This promise of BA applications needs more than just the nuts and bolts (data and applications) to be achieved, and many organizations have now come to realize that having only these components is not enough. Data is the raw material and applications are of course important, but there is another element that is crucial to completing the analytics ecosystem: business expertise and the ability to embed it complete a well-functioning data analysis cycle. Having the Read More