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Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

real time customer analytics  Enterprise. Prime Time for Real Time. Peter Fingar. May 1, 2005 Keeping process evolution in the hands of the business analysts is made possible by intuitive, graphical interfaces for creating and maintaining process flows and business rules. Adjustments are treated as an ongoing process, not as one-off projects. Optimization is given the priority it deserves, driven by sales and service performance. All processes are stored and managed in one place, so components can be re-used and their Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » real time customer analytics


SAP Launches Real-time Social Insights
Analytics are especially important in social enterprise applications. Most companies are trying to leverage almost every technology available in the market, but

real time customer analytics  Launches Real-time Social Insights Analytics are especially important in social enterprise applications. Most companies are trying to leverage almost every technology available in the market, but they still have no idea about what is effective and what is a waste of time. To that end, at the recently held CRM Evolution event, SAP   launched its Social Contact Intelligence analytic application , which can be used to unlock information (real-time sentiment and contact insights) from a company’s Read More...
Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing

real time customer analytics  STRATEGY TO EXECUTION IN REAL TIME Accuracy and Availability In a bad economy, margins of error are small. Companies need to make decisions and evaluate impact quickly. Answers to critical questions such as the following need to be accurate and available in real time: Which of our sales initiatives and packages are driving new pipeline? Are our marketing and trade promotional programs driving near-term sales? Are our redesigned incentives impacting sales behavior and productivity? Getting accurate Read More...
Customer Behavior Analysis from Tealeaf Now in IBM’s Analytics Portfolio
We’ve barely had time to assimilate IBM’s acquisition of Vivisimo and now IBM has announced its intention to acquire Tealeaf Technology, a provider of customer

real time customer analytics  how to react in real time across marketing, sales and service. IBM is taking serious steps to incorporate all major areas of the analytics spectrum within its Smarter Analytics strategy. Read More...
The Evolution of a Real-time Data Warehouse
Real-time data warehouses are common in some organizations. This article reviews the basic concepts of a real-time data warehouse and it will help you determine

real time customer analytics  Understanding Real-time Systems Today, real time computing is everywhere, from customer information control systems (CICSs) to real-time data warehouse systems. Real-time systems have the ability to respond to user actions in a very short period of time. This computing behavior gives real-time systems special features such as instant interaction: users request information from the system and they receive the answer. Also, users have the possibility to remain connected (online) so they can start this Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

real time customer analytics  best-in-class customer relationship management,cross-channel customer loyalty,best-in-class cusotmer experience management,retail crm best practices,best-in-class customer loyalty,360-degree view of the customer,360 degree view of the customer,crm best practices,360 degree view,customer management relationship,retail best practices,business relationship management best practices,customer retention best practices,customer management crm,crm customer management Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

real time customer analytics  loyalty management software,loyalty program management,loyalty management system,customer relationship management strategy,sap customer relationship management,customer loyalty management,customer loyalty management system,loyalty management solution,loyalty management,crm loyalty management,siebel loyalty management,loyalty management group,sap crm loyalty management,sap loyalty management,reward rules management Read More...
Customer Chemistry


real time customer analytics   Read More...
Business Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable
When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data

real time customer analytics  analytics tools,analytics technologies,analytics for smbs,twitter analytics tools,web analytics tools,free analytics tools,website analytics tools,social media analytics tools,free website analytics tools,google analytics tools,google analytics webmaster tools,data analytics tools,predictive analytics tools,top web analytics tools,marketing analytics tools Read More...
Clabby Analytics
Clabby Analytics is a technology research and analysis firm specializing in analysis of systems, storage, and networks. The company publishes reports for

real time customer analytics   Read More...
Esri Location Analytics
Esri Location Analytics augments business systems with mapping visualization and spatial analytics that complement existing functionality. Users benefit

real time customer analytics   Read More...
Rethinking Analytics for the Social Enterprise
Analytics can be transformative within an enterprise, but it is hard work to make it happen. Innovative organizations need to invest not only in the appropriate

real time customer analytics  social enterprise,social workplaces,social collaboration model,monitoring the social web,social enterprise analytics Read More...
Using Analytics to Help You Overcome Your Supply Chain Challenges
Many enterprises are turning to analytics, and even predictive analytics, to capture and make sense of the increasing amount of data that enterprise systems are

real time customer analytics  ability to deliver “accurate, real-time insights” to executives as “excellent.” The relatively low showing for supply chain managers’ confidence in their supply chain visibility is not particularly surprising to us. These findings echo and highlight the continuing (if not increasing) challenges that we hear many companies are having with collecting and harvesting the right data, and turning this data into information that shows what is really going on across their supply chains and can thus Read More...
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

real time customer analytics   Read More...
The New Business Analytics (Analytics for Every Need, to Answer Every Question)
One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data

real time customer analytics  has not been completely realized. Why? This promise of BA applications needs more than just the nuts and bolts (data and applications) to be achieved, and many organizations have now come to realize that having only these components is not enough. Data is the raw material and applications are of course important, but there is another element that is crucial to completing the analytics ecosystem: business expertise and the ability to embed it complete a well-functioning data analysis cycle. Having the Read More...

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