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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 real time crm roi


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

real time crm roi  measure will provide a real world indicator of the reliability of the vendor’s data center and ability to deliver SaaS CRM solutions without user interruption. Security : Security was initially a big concern when the SaaS model was first introduced. Security however, is integral to the SaaS value proposition and the leading SasS providers such as Salesforce.com, NetSuite and Aplicor provide security infrastructures that generally exceed the capabilities of most of their clients.   Vendor Viability

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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Documents related to » real time crm roi

The Importance of Server Robustness in CRM


In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a client/server customer relationship management (CRM) application and has equipped more than 750 IBM AS/400 and iSeries customers with its native OS/400 CRM solution.

real time crm roi  environment, Wintouch can access real time data from other existing applications through an effortless integration with every department. This may improve overall productivity and help companies achieve better ROI. In a heterogeneous environment, the Wintouch eCRM platform independent and Java-applet solutions are easily accessed by Windows, Mac, or Linux through internet access. Batch updates can be used to integrate data from non-OS/400 based applications. The solution also allows the use of Web service Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

real time crm roi  Rapid Time Value | Real Time | Real Time Visibility | Relationship Management | Relationship Management CRM | Sales | Sales Marketing | Salesforce | Software Essential | Solutions Systems | Strategic CRM | Successful CRM | Successful CRM Initiative | System Essential | Workflow Functionality | Read More

Surado! A Rising Mid-market CRM Provider


Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

real time crm roi  web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to use the system as a secure login gateway to customer portal sites dedicated for their clients only. Surado's Web Self-Service module extends the accessibil Read More

ERP ROI in Only 9 Months


Nucleus Research reports that NetSuite, a leading integrated Web-based business software suite, can deliver a positive return on investment (ROI) in fewer than nine months, by automating processes, boosting sales, increasing productivity, reducing or avoiding headcount, increasing data visibility, and retiring costly legacy systems. Learn how NetSuite business management software provides a positive ROI to businesses.

real time crm roi  and there was no real time instant communication. There was batch processing with significant delays.” Increased visibility is a significant benefit for NetSuite customers, resulting in better reporting and increased staff productivity. Visibility can be even more important if organizations have more than one physical location. Customers with multiple offices found the ability for all branches to access the same information was a significant benefit. Key returns from improved visibility included better Read More

SMB Team On-Demand CRM Comparison Guide


This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

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TEC 2011 CRM Buyer's Guide


The new TEC 2011 CRM Buyer's Guide makes it easy.

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CRM for Financial and Insurance Markets


Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

real time crm roi  CRM for banks, CRM for banking, CRM insurance industry, financial services CRM, CRM industry, Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

real time crm roi  application, for close to real time processing. Or it's now calling for what's (confusingly) being called a brokered integration solution. With this new approach, a central integration hub is built, and all the logic that's required to integrate applications is developed and managed within this broker's interface instead of out at the tens of point-to-point interfaces. Companies such as TIBCO , Vitria , and Oberon are players in this space. Several New Interesting Developments  Other vendors, still, are Read More

BizAutomation CRM + Business Management


BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Outlook Web Access (OWA) and regular Outlook.  

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Bridging the Lean Performance Gap: How Manufacturers Can Achieve Real Lean and Real Results


The past year has taught executives everywhere that business will never again be “business as usual.” Manufacturers, in particular, must focus more than ever on satisfying customers while removing waste and unnecessary costs from their organizations. And they need to do so faster and better than their competitors. This white paper highlights how companies are doing just that by relying on strategic lean concepts.

real time crm roi  How Manufacturers Can Achieve Real Lean and Real Results The past year has taught executives everywhere that business will never again be “business as usual.” Manufacturers, in particular, must focus more than ever on satisfying customers while removing waste and unnecessary costs from their organizations. And they need to do so faster and better than their competitors. This white paper highlights how companies are doing just that by relying on strategic lean concepts. Read More

Agiline CRM


Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other front-office and back-office applications. To help your mobile representatives, Agiline provides a disconnected version that allows complete access to customer information.  

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CRM Without Compromise: A Strategy for Profitable Growth


Find out in CRM Without Compromise: A Strategy for Profitable Growth.

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Extending CRM Concepts in ERP Systems


If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the "CRM concept" really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know.

real time crm roi  far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More

Top CRM for Financial Services


To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support s...

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