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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 real time crm metrics


Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

real time crm metrics  through customer-selected channels, in real time. Thereby, they can heighten their customers’ inclination to purchase their goods and services. These firms are doing this by focusing on inbound interactions that the customer initiates via an interaction center or the Web and leveraging the customer information that exists in their own databases. This real-time offer management process thus provides an opportunity for enormous revenue generation for service-intensive firms. In fact, realtime offer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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How to Embrace CRM and Make it Succeed in Your Organization


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Focus Experts’ Briefing: BI Data and Metrics


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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


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Cutting the Risk from CRM Purchase and Deployment


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Oncontact CRM


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CRM and Technological Solutions: Be the Customer


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The Benefits of Selecting a CRM Implementation Partner


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This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

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If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

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