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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » rate it event resolution mis


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

rate it event resolution mis  Event Resolution Dependent , Rate IT Event Resolution , Highest-Resolution Model , Meeting Event Resolution , Detect Individual Events , Single-event Resolution , Just-in-time Event Resolution , Event Resolution Imaging , Technology Event Resolution , Event Resolution Imaging Learning , Event Resolution Quality , Confidential Resolution Process , Event-Resolution Efficiency , Enterprises Rate IT Event Resolution , Service Event Resolution , Method for Event Resolution , Challenges of the Event Resolution Read More...
IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an

rate it event resolution mis  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More...
Top Ten Reasons to Automate Your IT Processes
Today''s IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data;

rate it event resolution mis  Ten Reasons to Automate Your IT Processes Today''s IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data; all of which needs to be managed. Businesses can''t afford to solve this problem by continually adding to headcount. They have to find a way to manage it all more efficiently. This white paper explains the top ten reasons why businesses are adopting IT process automation. Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

rate it event resolution mis  their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

rate it event resolution mis  wait-time, first call closure rates, cost per call, and average call duration, must be closely monitored as the program is rolled out. These should all drop as the call center agents begin to successfully and uniformly manage multiple channels. For Internet-based systems, the proper KPI might be the number of transactions completed without a customer having to pick up the phone, while for an IVR system, it could be the number of customer calls completed without human assistance. Ultimately, companies Read More...
Why IT Does Matter in BPO
IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly

rate it event resolution mis  IT Does Matter in BPO IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor. Read More...
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

rate it event resolution mis  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More...
Remote IT Management
Businesses of all sizes must manage an increasing diversity of remote users and devices. The tasks involved range from keeping systems running to ensuring

rate it event resolution mis  IT Management Businesses of all sizes must manage an increasing diversity of remote users and devices. The tasks involved range from keeping systems running to ensuring security, compliance, and more. Under this sort of pressure, IT managers and managed service providers must have flexible access to powerful tools and an ability to share the data those tools rely on. Software as a service (SaaS)-based tools can help—find out how. Read More...
Managing IT in a Downturn: Beyond Cost-cutting
During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT

rate it event resolution mis  IT in a Downturn: Beyond Cost-cutting During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run. Read More...
Proactive IT Triage for Sarbanes-Oxley Compliance
When it comes to Sarbanes-Oxley compliance, most IT organizations do not lack measurement data—in fact, they’re buried in it! What they need are effective ways

rate it event resolution mis  IT Triage for Sarbanes-Oxley Compliance When it comes to Sarbanes-Oxley compliance, most IT organizations do not lack measurement data—in fact, they’re buried in it! What they need are effective ways to put these measurements into the context of critical business services, establish baselines for every layer of every component, and proactively communicate which layer of which component is the root cause of any abnormality. Read More...
Attenda''s IT Service Management Platform: Attenda M.O. - An Overview
Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper

rate it event resolution mis  s IT Service Management Platform: Attenda M.O. - An Overview Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services. Read More...
Is ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment?
IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments, even though initial estimates of cash flows

rate it event resolution mis  the greater the discount rate percentage, the greater the return on the project. Both these tools have the common purpose of attempting to put a value on the cash flows that will be generated in the future from investments that are made today. For IT managers the message is pretty clear that IT projects have to pay off but IT veterans all know that reconciling IT investments to the bottom line has been problematic. Can All Technology Investments Be Measured In Terms of Cash Flow Impact? Perhaps the Read More...
IT Governance: Maximizing the Business Investment
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization. Some project portfolio

rate it event resolution mis  breed functionality from the integrated PPM solutions offered by the ERP industry. Vendors such as Computer Associate''s Niku , ProSight , Pacific Edge , Augeo Software , PlanView , and Mercury Interactive , among others, recognize the value of positioning themselves as niche vendors in IT governance. In response to the strong billing and project accounting functionality offered by ERP and accounting vendors, these best-of-breed PPM vendors have focused their marketing efforts on IT governance to Read More...
Harnessing IT to Boost Sustainability-and Profit
While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions

rate it event resolution mis  IT to Boost Sustainability-and Profit While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions. However, technology, combined with smart policy, can significantly reduce the emissions responsible for climate change. Learn where IT has high-impact potential to reduce carbon emissions while boosting profitability—and how you can use IT to “green” your practices for larger-scale benefits. Read More...
Grupo Posadas S.A.B. de C.V. Implements Hosted IT Infrastructure and Saves 30% on IT Maintenance


rate it event resolution mis  Posadas S.A.B. de C.V. Implements Hosted IT Infrastructure and Saves 30% on IT Maintenance Read More...

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