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Documents related to » rate it event resolution itsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

RATE IT EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

RATE IT EVENT RESOLUTION ITSM: wait-time, first call closure rates, cost per call, and average call duration, must be closely monitored as the program is rolled out. These should all drop as the call center agents begin to successfully and uniformly manage multiple channels. For Internet-based systems, the proper KPI might be the number of transactions completed without a customer having to pick up the phone, while for an IVR system, it could be the number of customer calls completed without human assistance. Ultimately, companies
9/4/2009

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

RATE IT EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 15 Posted on 15-02-2013 --> Sage’s New Year’s Resolution: Make 2013 The Year of the Customer Filed Under ( Up Close and Personal , Customer Relationship Matters ) by P.J. Jakovljevic  (

RATE IT EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Building Your Business Case for Best-practice IT Services Delivery
Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the selected delivery model will help reduce operational costs and drive continuous value from IT investments. Learn how to properly prepare a business case that includes a total cost of ownership (TCO) analysis to assess both cost impacts and line-of-business impacts.

RATE IT EVENT RESOLUTION ITSM: Building Your Business Case for Best-practice IT Services Delivery Building Your Business Case for Best-practice IT Services Delivery Source: Oracle Document Type: White Paper Description: Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the selected delivery model will help reduce operational costs and drive continuous value from IT investments. Learn how to properly prepare a business case that includes
3/10/2010 12:37:00 PM

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions?Part One: Event Summary
By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.

RATE IT EVENT RESOLUTION ITSM: leading current providers of integrated accounting, business management, human resources (HR)/payroll, and fixed asset solutions for small and medium enterprises (SME) in North America, announced that its parent company, the UK-based The Sage Group plc (LSE: SGE.L), had completed the acquisition of ACCPAC International , Inc . ( www.accpac.com ). The Sage Group plc is a leading provider of business management software for mid-sized companies worldwide, with annual sales of nearly $900 million and 3.6 mill
6/2/2004

Fujitsu Poised to (Inter)Stage Glovia s ComebackPart One: Event Summary
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled with Fujitsu's Interstage infrastructure platform, low brand recognition outside Japan and nascent channel and traction for multiple products within the Fujitsu products' family will remain hurdles it must surmount. However, through a new partnership with Fujitsu Software Corporation and the backing of a resplendent and committed company, Fujitsu Limited, Glovia is now poised for a noticeable return.

RATE IT EVENT RESOLUTION ITSM: announced it formed a strategic alliance with Fujitsu Software Corporation to provide manufacturers, customers and suppliers with improved collaboration and integration capabilities. Glovia International is headquartered in El Segundo, California, (U.S.) and is a subsidiary of Fujitsu Limited (TSE:6702), a Tokyo, Japan-based leading provider of international IT and communications solutions with consolidated revenues of $38 billion (USD) in fiscal 2003. The strategic alliance should allow Glovia to
1/20/2004

SAP Bolsters NetWeaver s MDM CapabilitiesPart One: Event Summary
SAP's determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by its recent willingness to acquire catalog and product content management (PCM) vendor A2i, knowing its inclination to acquire little when it comes to technology vendors. Apparently, there should be some compelling time-to-market urge to add PCM value within the master data management (MDM) realm.

RATE IT EVENT RESOLUTION ITSM: pillar of the vendor s strategy to remake itself into a platform vendor too. In addition to its broadest suite of enterprise applications in the market, mySAP Business Suite , SAP will sell possibly everything from application servers via middleware to Web services (envisioned, in SAP s case, to orchestrate business processes by means of packaged composite applications across or atop existing systems). Unveiled early in 2003, it was promoted as an open-standards-based infrastructure blueprint that should
12/1/2004

Stalled Oracle Fumbling For A Jump-Start KitPart 2: Event Summary Continued
Oracle continues respond to the changing requirements of the market, by addressing the need for Wireless Internet support, application servers, and expanded ASP support, while using new pricing models to maintain and expand its existing customer base.

RATE IT EVENT RESOLUTION ITSM: database shops. Also, Oracle s strategy of providing tools and support to members of its development network as free downloads, may promote its applications server sales. As Oracle has long needed to embrace more closely the emerging Web services in order to close the gap behind IBM and Microsoft , and to use it as an advantage to further open its applications, the next release of Oracle9i Application Server will fully embrace such Web standards as XML, UDDI, and SOAP. It will also support ebXML and Roset
4/15/2002

SAP Coming to Your Next Sports and Entertainment Event » The TEC Blog
Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Feb 01 Posted on 01-02-2013 --> SAP Coming to Your Next Sports and Entertainment Event Filed Under ( Customer Relationship Matters , Industry Observation ) by P.J. Jakovljevic  ( see bio )   SAP

RATE IT EVENT RESOLUTION ITSM: Cloud, CRM, ERP, industry watch, mobility, SAP, sap hana, sapphire now, ticket web, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-02-2013

JBA: Will it remain @ctive Enterprise ?
In 1999, JBA launched its @ctive Enterprise Series product line, which allows customers to dynamically model and continuously update their business processes. While the merger with GEAC brings some positive prospects, JBA's ambitious R&D pipeline may be jeopardized.

RATE IT EVENT RESOLUTION ITSM: a global supplier of integrated enterprise management software for midsize companies involved in the manufacture, supply and service of industrial and household goods. Founded in 1981, with headquarters in Birmingham, UK, JBA International is the sixth largest ERP vendor with $480 million in revenue in 1998 (approx. 3% of the global ERP market). The Company has a history of continuous growth since its inception, but fiscal 1998 was the first non-profitable year in the Company s history. JBA s initial
10/1/1999


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