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The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

r part 3  covers the alphabet from R to Z. For A to I, see Part One . For J to Q, see Part Two . R  RDBMS - Relational DataBase Management System . The typical, standard database, with both data models, data definitions, and data storage capabilities. Examples include Oracle's 9i database, Microsoft's SQLServer 2000, and IBM's DB2 and Informix. RFI - Request For Information . A formal document sent by a customer to a vendor asking for specific information about their product or line of products. It's usually the Read More...
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Documents related to » r part 3


Baan Resurrects Multi-Dimensionally Part 3: Market Impact
Baan remains one of only a handful of vendors that are capable of providing full application suites on scaleable platforms that can be globally deployed by

r part 3  Resurrects Multi-Dimensionally Part 3: Market Impact Event Summary In its bid to return to its erstwhile short-lived glory, Baan , the resurrected global provider of collaborative enterprise business solutions and a unit of the Invensys Software Systems (ISS) division of Invensys plc, the global automation and controls group with headquarters in the UK, has lately blitzed the market with a number of announcements. The most prominent amongst these were: Deliveries of vertically focused solutions for Read More...
The ERP Market 2001 And Beyond - Part 3: Rating The Vendors
We generally believe that, in the long run, market winners will be those vendors with an established large customer base and with huge financial and human

r part 3  ERP Market 2001 And Beyond - Part 3: Rating The Vendors The ERP Market 2001 And Beyond Part 3: Rating The Vendors P.J. Jakovljevic - October 9, 2001 Executive Summary  Enterprise resource planning (ERP) integrated software solutions have become synonymous with competitiveness, particularly throughout the 1990's. ERP systems replace islands of information with a single, packaged software solution that integrates all traditional enterprise management functions (transactions) like financials, human Read More...
A Tale of a Few Good SCM Players - Part 3
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

r part 3  a Few Good SCM Players - Part 3 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan was the epitome of a well-managed  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company set the industry standard for the supply chain execution (SCE) space and was the envy of its competitors. But lately, the Read More...
Nothing Succeeds Like Success(Factors) - Part 3
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. The article first analyzed the

r part 3  Succeeds Like Success(Factors) - Part 3 Part 1 of this series introduced SuccessFactors , a public provider of  software as a service (SaaS)   talent management  solutions. The article first analyzed the vendor’s evolution from its traditional People Performance realm to the seemingly more opportune Business Execution (BizX) province. Then the article talked about SuccessFactors’ diverse product editions (tailored to satisfy companies of all sizes) and detailed the two core modules of the Read More...
SaaSy Discussions (Part Ia)
Part I of this blog post introduced the common software deployment models and Consona CRM's approach in that regard. To the end of enabling Total Customer

r part 3  Discussions (Part Ia) Part I of this blog post introduced the common software deployment models and Consona CRM 's approach in that regard. To the end of enabling Total Customer Management (TCM) via an adaptive CRM offering, Consona CRM is built with a superior core infrastructure (customer data model, BPM, BI, SOA) and a holistic, best-of-breed product portfolio. Consona claims to be one of the market’s rare CRM offerings that is both operational and collaborative, with many years of a broad range Read More...
It’s About Process (or the Ability to be Responsive) -- Part V
Part IV of this blog series further analyzed Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

r part 3  the Ability to be Responsive) -- Part V Part IV of this blog series further analyzed Webcom ResponsAbility , the on-demand workflow automation and business process management (BPM) solution. Anyone interested can take the product for a free trial test drive here . The vendor just released the ResponsAbility p4 release. Competitive Offerings Do Exist Still, Webcom’s first-to-market (or close to) BPM on-demand advantage has already been challenged by the solutions from Skemma, Appian [ evaluate this Read More...
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

r part 3  101 - A Primer Part Three: Approaches and Recommendations Summary When a company contracts work from another company, it is typically called outsourcing. Outsourced work is usually performed locally (onshore outsourcing), in other countries in roughly the same time zone (nearshore outsourcing,) in countries that are many time zones away (offshore outsourcing), or some combination of the above. Literally any activity that is performed by a company can be, and probably has been, outsourced. A Read More...
How Some ERP Vendors Demonstrated - Warts And All Part 2: Results
This is part two of a case study from a recent selection engagement for an ETO mid-size manufacturer; we assess Oracle, J.D. Edwards, SAP, and IFS in terms of

r part 3  Some ERP Vendors Demonstrated - Warts And All Part 2: Results How Some ERP Vendors Demonstrated - Warts And All Overview  The subject of this case study is the synopsis of a crucial step within every software selection process - finalist vendors' scripted scenarios software demonstrations; this particular series of events took place in February/March 2001. The importance of this milestone in any software selection undertaking has been widely publicized (for more information, see An Overview of the Read More...
Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II)
Part I of this blog topic  introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor's forays into the attractive retail sector

r part 3  to Rule the Mid-Market Retail Sector? (Part II) Part I of this blog topic   introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor's forays into the attractive retail sector via the CRS acquisition two years ago. Designed for integration and scalability, the  Epicor/CRS Retail Suite can support a wide variety of retail enterprises' requirements. These environments range from the rapidly expanding regional retailer requiring point-of-sale (POS) , store operations Read More...
Product Life Cycle Management (PLM) in Process Part 2 Process PLM Motivation
This part of the series on Product Life Cycle Management in Process explores the business motivations by review business strategies.

r part 3  in process enterprises by reviewing business strategies. In part three, we will look at requirements for Process PLM decisions. The business strategies reviewed are: Accelerating Time-to-Market Increasing the success rate of new products Increasing the profitability of products Increasing return on assets Accelerating Time-to-Market Time-To-Market is the delay between an idea, from the marketing department or a customer, to the general availability of the product. The compression of this time leads to Read More...
Talking to an Unrelenting Cloud Enthusiast - Part 2
Part 1 of this blog series introduced Xactly Corporation, a provider of fully multi-tenant, software as a service (SaaS)-based solutions for sales performance

r part 3  to an Unrelenting Cloud Enthusiast - Part 2 Part 1 of this blog series introduced Xactly Corporation , a provider of fully multi-tenant, software as a service (SaaS)-based solutions for sales performance management (SPM) . The article also provided the bullish vendor’s genesis since being founded in 2005 and its current state of affairs. This article will feature my recent conversation with Xactly’s founder and CEO Christopher Cabrera. Cabrera is a noted industry expert in issues relating to Read More...
Infor24: Demystifying Infor’s Cloud Strategy - Part 2
Part 1 of this blog series started with the assertion that cloud computing is reaching mainstream adoption in the enterprise applications space. Indeed

r part 3  Demystifying Infor’s Cloud Strategy - Part 2 Part 1 of this blog series  started with the assertion that  cloud computing  is reaching mainstream adoption in the enterprise applications space. Indeed, virtually all renowned  independent software vendors (ISVs)  already offer or plan to offer some or all of their products as a service ( on-demand software ). My blog post then expanded onto some cloud computing definitions and nuances, to establish that  enterprise resource planning (ERP) Read More...
The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 2
Part 1 of this blog series went through the first three generations of the Microsoft Dynamics NAV product, which at the time was called Navision and was owned

r part 3  (NA)Vision of Microsoft Dynamics NAV 2009 - Part 2 Part 1 of this blog series went through the first three generations of the Microsoft Dynamics NAV product, which at the time was called Navision and was owned by the formerly independent namesake company. How has new parent  Microsoft treated the product since acquiring it in 2002 ? Well, ongoing feedback from customers, partners, and market observers shows that Microsoft Dynamics NAV [ evaluate this product ] has maintained Navision’s original cor Read More...
Can We Intelligently Use Part Numbers to Configure and Order the Right Products?
In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and

r part 3  require a code, but R could signify red, and G could signify green . Thus, if somebody wanted a blue 480-volt, 5-horsepower, 10-ampere contactor, the person would fax in an order for catalog number B510 . As this example shows, it is important to leverage configuration software that can generate intelligent part numbers without the limiting conditions currently found within most configurator software packages, such as fixed versus variable length of positions within a part number scheme. Beware of Read More...

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