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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » public policy center


Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies
Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public

public policy center  Email Usage Policy | Public Policy | Acceptable Internet Use | Acceptable Use | Internet Use | IT Security Policy | Public Policy Center | Company Policy Email | Internet Usage | Messagelabs Email Usage Policy | Messagelabs Public Policy | Messagelabs Acceptable Internet Use | Messagelabs Acceptable Use | Messagelabs Internet Use | Messagelabs IT Security Policy | Messagelabs Public Policy Center | Messagelabs Company Policy Email | Messagelabs Internet Usage | Read More...
MicroStrategy Manages Your Customer Relationships And Its Own
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy

public policy center  to cancel a secondary public offering scheduled in the first half of 2000 and had a negative impact on 2Q00 sales. In the midst of this brouhaha the company released MicroStrategy 7 and eCRM 6 in April. Three months later eCRM 7 beta -- a 100% re-write over eCRM 6 -- was released. Combined with the new pricing model and WebStore these product updates are surely spreading resources thin across the organization. The company has also put a freeze on hiring and reduced its workforce by 10%, primarily through Read More...
Managing Encryption Keys: Best Practices for Ensuring Data Recoverability
Heightened awareness of vulnerabilities in sensitive stored data has resulted in the increased application of encryption technology. To secure data at rest, a

public policy center  Private Encryption Keys | Public Private Encryption Keys | Public Encryption Keys | Public Key Encryption | Public Private Keys | Reporting Services Encryption Keys | Security Encryption | Store Encryption Keys | Symmetric Keys | Symmetrical Key Encryption | Types of Encryption Keys | View Encryption Key | Web Encryption Key | Wep Encryption Keys | Public-Key Cryptography | Encryption Keys Concepts | Data Center Encryption | Data Encryption Requirements | Secure Key Manager | Procedures Encryption Keys | Read More...
Understanding the PCI Data Security Standard
The payment card industry data security standard (PCI DSS) defines a comprehensive set of requirements to enhance and enforce payment account data security in a

public policy center  cardholder data across open, public networks Maintain a Vulnerability Management Program Requirement 5: Use and regularly update anti-virus software Requirement 6: Develop and maintain secure systems and applications Implement Strong Access Control Measures Requirement 7: Restrict access to cardholder data by business need-to-know Requirement 8: Assign a unique ID to each person with computer access Requirement 9: Restrict physical access to cardholder data Regularly Monitor and Test Networks Requirement Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

public policy center  Company Policy Email | Public Policy Center | Public Policy | Acceptable Use | Acceptable Internet Use | IT Security Policy | Internet Usage | Email Usage Policy | Customer Service Manager | Customer Service Skills | Customer Service Resume | Customer Service Training | Customer Service Department | Customer Service Order | Customer Service Telephone | Excellent Customer Service | Customer Service Representative | Customer Service Excellence | Customer Support | Customer Contact | Satisfaction Service | Read More...
SunGard Public Sector
SunGard Public Sector is a leading provider of software and services for local governments, public safety and justice agencies and nonprofits. More than 150

public policy center  Public Sector SunGard Public Sector is a leading provider of software and services for local governments, public safety and justice agencies and nonprofits. More than 150 million citizens in North America live in municipalities that rely on our products and services. Read More...
Software Selection Services for Large and Public-sector Enterprises
TEC can help large and public-sector organizations ensure that their software selection projects are justifiable, cost-effective, auditable, and in compliance

public policy center  Services for Large and Public-sector Enterprises TEC can help large and public-sector organizations ensure that their software selection projects are justifiable, cost-effective, auditable, and in compliance with local, national, and international regulatory and safety standards. Read More...
TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare

public policy center   Read More...
TEC Launches Center to Help Companies Evaluate and Select ERP Distribution Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its ERP@Distribution Evaluation Center, to help companies compare the

public policy center   Read More...
Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC

public policy center  unified communications,UC,contact center,Ziff Davis,phone system Read More...
Guidelines for Specification of Data Center Power Density
Conventional methods for specifying data center density don’t provide the guidance to assure predictable power and cooling performance for the latest IT

public policy center  data center power,increasing data center density,data center density,data center growth,data center generators,data center power usage,power density paradox Read More...
Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different

public policy center   Read More...
Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

public policy center  choose. Customers want every public face of the company to speak the same language. Web sites, printed material, direct sales teams, 1-800 sales and service centers should look and communicate as if they belong to one company. Customers expect companies to know and remember them. If a customer contacted for service last week, they don''t want to explain when, why and what happened when they contact again this week. Indeed, maybe the customer should talk to the same agent. If they''re big purchasers, they Read More...
How Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs
Business executives are challenging their IT staffs to convert data centers from cost centers into producers of business value. Data centers can make a

public policy center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric Read More...

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