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 public policy center

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

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Public Key Infrastructure (PKI) RFI/RFP Template

PKI Functionality, PKI Technology  

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Documents related to » public policy center

Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies


Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public embarrassment. Responsible organizations should deploy clearly written acceptable usage policies (AUPs) for e-mail and Web usage, supported by employee training and enforced by technology solutions. Find out how to develop and enforce e-mail and Web AUPs in your workplace.

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What Small Businesses Need to Know in Today’s Regulatory Environment


Today, entrepreneurs running small-to-medium sized businesses face daunting tasks that just a few years ago were not existent. The complexities of the business world have created new risks, a myriad of regulations, and complex reporting requirements that can overwhelm any organization. Owners and managers of all enterprises, even smaller private businesses, need to be cognizant of both the spirit and the letter of the law. How does a smaller organization, with limited resources, cope with all of this? How do they stay abreast of the additional changes that are on the way? In this guide, Pete Russo of the Entrepreneurial Management Institute at the Boston University School of Management outlines the pitfalls and steps, but also looks at effective solutions for private companies.

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Information Security 101: an Introduction to Being Compliant and Protecting Your Assets


E-mail, Internet access, and collaborative tools (whether a phone system’s conferencing capabilities, or document-sharing applications) are “must-haves” for most businesses today. But by now many managers know that you shouldn’t stop at just implementing these tools and then going ahead, footloose and fancy-free, with using them. As with any other asset, you need to protect not just the

public policy center  in the face of public disclosure of your compliance violations. It follows, then, that one of the first steps in boosting your security measures is to create a security and compliance policy. This internal policy should be a working document that clearly states your company’s security and data classification policies, (and that includes, depending on your industry or business activities, a functional definition of intellectual property). Once that’s done, you need to make sure all employees know Read More

Understanding the PCI Data Security Standard


The payment card industry data security standard (PCI DSS) defines a comprehensive set of requirements to enhance and enforce payment account data security in a proactive rather than passive way. These include security management, policies, procedures, network architectures, software design, and other protective measures. Get a better understanding of the PCC DSS and learn the costs and benefits of compliance.

public policy center  cardholder data across open, public networks Maintain a Vulnerability Management Program Requirement 5: Use and regularly update anti-virus software Requirement 6: Develop and maintain secure systems and applications Implement Strong Access Control Measures Requirement 7: Restrict access to cardholder data by business need-to-know Requirement 8: Assign a unique ID to each person with computer access Requirement 9: Restrict physical access to cardholder data Regularly Monitor and Test Networks Requirement Read More

MicroStrategy Manages Your Customer Relationships And Its Own


MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

public policy center  to cancel a secondary public offering scheduled in the first half of 2000 and had a negative impact on 2Q00 sales. In the midst of this brouhaha the company released MicroStrategy 7 and eCRM 6 in April. Three months later eCRM 7 beta -- a 100% re-write over eCRM 6 -- was released. Combined with the new pricing model and WebStore these product updates are surely spreading resources thin across the organization. The company has also put a freeze on hiring and reduced its workforce by 10%, primarily through Read More

Case Study: Faronics Deep Freeze and Mobile County Public School System


The Mobile County Public School System was frustrated with frequent attacks by viruses and malware on its student and staff workstations. The school district’s IT department searched for ways to gain more control over the multi-user computer environment. With Faronics’ Deep Freeze servers, IT now has centralized control of workstations, and increased protection against the effects of spyware, malware, and viruses.

public policy center  Freeze and Mobile County Public School System The Mobile County Public School System was frustrated with frequent attacks by viruses and malware on its student and staff workstations. The school district’s IT department searched for ways to gain more control over the multi-user computer environment. With Faronics’ Deep Freeze servers, IT now has centralized control of workstations, and increased protection against the effects of spyware, malware, and viruses. Read More

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

public policy center  call center,call center solutions,virtual queuing,visual dialing Read More

Outsourcing Center


Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies.

public policy center   Read More

Learn the Secrets of Contact Center Success from Experts in the Field


Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

public policy center   Read More

Webtrends Launches Action Center


The digital intelligence solutions vendor Webtrends has introduced the Action Center platform supported by Webtrends Streams, a streaming architecture pushing real-time visitor and event-level data into marketing systems. In other words, the platform facilitates the integration of in-session and historical customer-level data into systems that marketers use including e-mail, display ad networks

public policy center   Read More

Considerations for Owning versus Outsourcing Data Center Physical Infrastructure


When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life expectancy, regulatory requirements, and other strategic factors. This paper discusses how to assess these key factors to help make a sound decision.

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Blade Computing and the Public Sector


Across the public sector, cost savings will be decisive when considering an investment in blade computing. The decision can be made on a fairly straightforward cost basis—does the investment pay back? But blade computing also offers advantages in terms of the ability to respond to business needs, which should make it a core part of public sector IT strategy.

public policy center  Computing and the Public Sector Across the public sector, cost savings will be decisive when considering an investment in blade computing. The decision can be made on a fairly straightforward cost basis—does the investment pay back? But blade computing also offers advantages in terms of the ability to respond to business needs, which should make it a core part of public sector IT strategy. Read More

Why Group Policy Matters for Servers


Administrative errors can and do happen, but native tools do little to aid administrators in this area. While Microsoft’s Group Policy Management Console (GPMC) is a great tool for managing group policy, it has its limitations. Discover how to implement best-practice approaches to help successfully extend the deployment of group policy to your server security settings, while reducing costs and minimizing errors.

public policy center  Group Policy Matters for Servers Administrative errors can and do happen, but native tools do little to aid administrators in this area. While Microsoft’s Group Policy Management Console (GPMC) is a great tool for managing group policy, it has its limitations. Discover how to implement best-practice approaches to help successfully extend the deployment of group policy to your server security settings, while reducing costs and minimizing errors. Read More