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 public policy center

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » public policy center

Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies


Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public embarrassment. Responsible organizations should deploy clearly written acceptable usage policies (AUPs) for e-mail and Web usage, supported by employee training and enforced by technology solutions. Find out how to develop and enforce e-mail and Web AUPs in your workplace.

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Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

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What Small Businesses Need to Know in Today’s Regulatory Environment


Today, entrepreneurs running small-to-medium sized businesses face daunting tasks that just a few years ago were not existent. The complexities of the business world have created new risks, a myriad of regulations, and complex reporting requirements that can overwhelm any organization. Owners and managers of all enterprises, even smaller private businesses, need to be cognizant of both the spirit and the letter of the law. How does a smaller organization, with limited resources, cope with all of this? How do they stay abreast of the additional changes that are on the way? In this guide, Pete Russo of the Entrepreneurial Management Institute at the Boston University School of Management outlines the pitfalls and steps, but also looks at effective solutions for private companies.

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Understanding the PCI Data Security Standard


The payment card industry data security standard (PCI DSS) defines a comprehensive set of requirements to enhance and enforce payment account data security in a proactive rather than passive way. These include security management, policies, procedures, network architectures, software design, and other protective measures. Get a better understanding of the PCC DSS and learn the costs and benefits of compliance.

public policy center  cardholder data across open, public networks Maintain a Vulnerability Management Program Requirement 5: Use and regularly update anti-virus software Requirement 6: Develop and maintain secure systems and applications Implement Strong Access Control Measures Requirement 7: Restrict access to cardholder data by business need-to-know Requirement 8: Assign a unique ID to each person with computer access Requirement 9: Restrict physical access to cardholder data Regularly Monitor and Test Networks Requirement Read More

MicroStrategy Manages Your Customer Relationships And Its Own


MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

public policy center  to cancel a secondary public offering scheduled in the first half of 2000 and had a negative impact on 2Q00 sales. In the midst of this brouhaha the company released MicroStrategy 7 and eCRM 6 in April. Three months later eCRM 7 beta -- a 100% re-write over eCRM 6 -- was released. Combined with the new pricing model and WebStore these product updates are surely spreading resources thin across the organization. The company has also put a freeze on hiring and reduced its workforce by 10%, primarily through Read More

Outsourcing Center


Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

public policy center   Read More

Automate to Optimize: The Foundation for Data Center Efficiency


IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize the duties associated with maintaining the existing infrastructure. Learn about a solution that can enable automated batch processing for more efficient operations, and integrate the diverse application and platform environments often found in today’s data centers.

public policy center  to Optimize: The Foundation for Data Center Efficiency Automate to Optimize : The Foundation for Data Center Efficiency If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Today’s heterogeneous enterprise data center environments are quickly growing in size and complexity, driven by mergers and acquisitions, expansion into multiple data centers, and large-scale initiatives such as server and storage consolidation. Source : Tidal Read More

Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

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Social Networking and Opportunities in the Public Sector


Some social networking tools, such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be beneficial, allowing more efficient sharing of information, and greater input in decision-making processes. But, there are also headaches involved in managing security issues. Learn about the advantages and how to avoid the disadvantages of new collaboration tools.

public policy center  and Opportunities in the Public Sector Some social networking tools, such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be beneficial, allowing more efficient sharing of information, and greater input in decision-making processes. But, there are also headaches involved in managing security issues. Learn about the advantages and how to avoid the disadvantages of new collaboration tools. Read More

E-Policy Best Practices


This business guide by ePolicy Institute and EdgeWave Inc. provides best-practices guidelines for developing and implementing effective workplace e-policies, and in the process, creating clean, compliant, safe and secure electronic communications that are less likely to trigger a workplace lawsuit, regulatory investigation, security breach, or other electronic disaster.

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How Healthy Is Your Data Center?


IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to deploy. Learn which criteria to use as a benchmark when choosing a remote access solution for a health care environment.

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Deploying High-density Zones in a Low-density Data Center


New power and cooling technology allows for a simple and rapid deployment of self-contained high-density zones within an existing or new low-density data center. The independence of these high-density zones allows for reliable high-density equipment operation without a negative impact on existing power and cooling infrastructure—and with more electrical efficiency than conventional designs. Learn more now.

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Data Center Best Practices: Optimizing Service Infrastructure through OS Portability


Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be hampering your service levels, to one that can maximize performance? With the use of virtualization technology, data center optimization can become a reality.

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Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

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