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Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
 

 public policy center

Public Key Infrastructure (PKI) RFI/RFP Template

PKI Functionality, PKI Technology Get this template

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Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...

Documents related to » public policy center

Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies


Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public embarrassment. Responsible organizations should deploy clearly written acceptable usage policies (AUPs) for e-mail and Web usage, supported by employee training and enforced by technology solutions. Find out how to develop and enforce e-mail and Web AUPs in your workplace.

public policy center  Email Usage Policy | Public Policy | Acceptable Internet Use | Acceptable Use | Internet Use | IT Security Policy | Public Policy Center | Company Policy Email | Internet Usage | Messagelabs Email Usage Policy | Messagelabs Public Policy | Messagelabs Acceptable Internet Use | Messagelabs Acceptable Use | Messagelabs Internet Use | Messagelabs IT Security Policy | Messagelabs Public Policy Center | Messagelabs Company Policy Email | Messagelabs Internet Usage | Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

public policy center  Company Policy Email | Public Policy Center | Public Policy | Acceptable Use | Acceptable Internet Use | IT Security Policy | Internet Usage | Email Usage Policy | Customer Service Manager | Customer Service Skills | Customer Service Resume | Customer Service Training | Customer Service Department | Customer Service Order | Customer Service Telephone | Excellent Customer Service | Customer Service Representative | Customer Service Excellence | Customer Support | Customer Contact | Satisfaction Service | Read More

Information Security 101: an Introduction to Being Compliant and Protecting Your Assets


E-mail, Internet access, and collaborative tools (whether a phone system’s conferencing capabilities, or document-sharing applications) are “must-haves” for most businesses today. But by now many managers know that you shouldn’t stop at just implementing these tools and then going ahead, footloose and fancy-free, with using them. As with any other asset, you need to protect not just the

public policy center  in the face of public disclosure of your compliance violations. It follows, then, that one of the first steps in boosting your security measures is to create a security and compliance policy. This internal policy should be a working document that clearly states your company’s security and data classification policies, (and that includes, depending on your industry or business activities, a functional definition of intellectual property). Once that’s done, you need to make sure all employees know Read More

Understanding the PCI Data Security Standard


The payment card industry data security standard (PCI DSS) defines a comprehensive set of requirements to enhance and enforce payment account data security in a proactive rather than passive way. These include security management, policies, procedures, network architectures, software design, and other protective measures. Get a better understanding of the PCC DSS and learn the costs and benefits of compliance.

public policy center  cardholder data across open, public networks Maintain a Vulnerability Management Program Requirement 5: Use and regularly update anti-virus software Requirement 6: Develop and maintain secure systems and applications Implement Strong Access Control Measures Requirement 7: Restrict access to cardholder data by business need-to-know Requirement 8: Assign a unique ID to each person with computer access Requirement 9: Restrict physical access to cardholder data Regularly Monitor and Test Networks Requirement Read More

MicroStrategy Manages Your Customer Relationships And Its Own


MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

public policy center  to cancel a secondary public offering scheduled in the first half of 2000 and had a negative impact on 2Q00 sales. In the midst of this brouhaha the company released MicroStrategy 7 and eCRM 6 in April. Three months later eCRM 7 beta -- a 100% re-write over eCRM 6 -- was released. Combined with the new pricing model and WebStore these product updates are surely spreading resources thin across the organization. The company has also put a freeze on hiring and reduced its workforce by 10%, primarily through Read More

VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

public policy center   Read More

Software Selection Services for Large and Public-sector Enterprises


TEC can help large and public-sector organizations ensure that their software selection projects are justifiable, cost-effective, auditable, and in compliance with local, national, and international regulatory and safety standards.

public policy center  Services for Large and Public-sector Enterprises TEC can help large and public-sector organizations ensure that their software selection projects are justifiable, cost-effective, auditable, and in compliance with local, national, and international regulatory and safety standards. Read More

Data Center Projects: System Planning


System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.

public policy center   Read More

Coursera to Add New Courses from 10 US State University Systems and Public Institutions


The educational technology company Coursera announced that it has begun working with 10 US state university systems and public schools to introduce new educational content to its massive open online courses (MOOCs) collection. The flipped classroom has been on the radar of many educational institutions which attempt to accommodate a unique learning path. Students' ability to focus

public policy center  State University Systems and Public Institutions The educational technology company Coursera announced that it has begun  working with 10 US state university systems and public schools  to introduce new educational content to its massive open online courses (MOOCs) collection. The flipped classroom has been on the radar of many educational institutions which attempt to accommodate a unique learning path. Students'' ability to focus and retain information may vary based on the time of day (morning, afte Read More

Case Study: Redesigning a Distribution Center


A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped.

public policy center   Read More

Guidelines for Specification of Data Center Power Density


Conventional methods for specifying data center density don’t provide the guidance to assure predictable power and cooling performance for the latest IT equipment. Discover an improved method that can help assure compatibility with anticipated high-density loads, provide unambiguous instruction for design and installation of power and cooling equipment, prevent oversizing, and maximize electrical efficiency.

public policy center  data center power,increasing data center density,data center density,data center growth,data center generators,data center power usage,power density paradox Read More

10 Errors to Avoid When Commissioning a Data Center


Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed properly, commissioning can deliver an unbiased evaluation of whether a new data center will succeed or not. Managed poorly, it can lead to problematic data center performance issues. Learn 10 common data center commissioning mistakes, and find out how to avoid them.

public policy center  of the data center. Publicly traded companies should consult with their audit departments to determine whether they are required to enlist an independent commissioning agent to help manage the commissioning process. In most cases an independent commissioning agent is recommended because commissioning documentation can sometimes appear in publicly released corporate documents such as annual reports. These types of documents mandate impartiality. The purpose of this paper is to highlight the ten most common Read More

Benchmarking Your Quality Maturity: Turning a Cost Center into a Profit Center


To help organizations understand their current state and plan for managing quality, LNS Research covers a quality management research study of more than 1,000 manufacturing organizations to identify best practices in organizational change, business process redesign, and technology evaluation.

public policy center  quality benchmark, quality maturity, quality management, quality management software, quality management system, quality management maturity, manufacturing quality management Read More

Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

public policy center  call center phone system,call center phone system considerations,call center phone system features,CTI,computer telephony integration,VoIP,IP network,best call center phone system Read More