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 public policy center

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » public policy center

Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies


Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public embarrassment. Responsible organizations should deploy clearly written acceptable usage policies (AUPs) for e-mail and Web usage, supported by employee training and enforced by technology solutions. Find out how to develop and enforce e-mail and Web AUPs in your workplace.

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MicroStrategy Manages Your Customer Relationships And Its Own


MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

public policy center  to cancel a secondary public offering scheduled in the first half of 2000 and had a negative impact on 2Q00 sales. In the midst of this brouhaha the company released MicroStrategy 7 and eCRM 6 in April. Three months later eCRM 7 beta -- a 100% re-write over eCRM 6 -- was released. Combined with the new pricing model and WebStore these product updates are surely spreading resources thin across the organization. The company has also put a freeze on hiring and reduced its workforce by 10%, primarily through Read More

Information Security 101: an Introduction to Being Compliant and Protecting Your Assets


E-mail, Internet access, and collaborative tools (whether a phone system’s conferencing capabilities, or document-sharing applications) are “must-haves” for most businesses today. But by now many managers know that you shouldn’t stop at just implementing these tools and then going ahead, footloose and fancy-free, with using them. As with any other asset, you need to protect not just the

public policy center  in the face of public disclosure of your compliance violations. It follows, then, that one of the first steps in boosting your security measures is to create a security and compliance policy. This internal policy should be a working document that clearly states your company’s security and data classification policies, (and that includes, depending on your industry or business activities, a functional definition of intellectual property). Once that’s done, you need to make sure all employees know Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

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Meeting the Challenge: Planning for IFRS Conversion


Over 100 countries now require or permit International Financial Reporting Standards (IFRS) reporting. Companies preparing to make this challenging switch will need to focus on technical accounting issues, the differences between IFRS and generally accepted accounting principles (GAAP), and more. Learn about the issues surrounding IFRS adoption and the systems you use to manage and report financial information.

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Tis The Season for Call Center Fraud


To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers.

public policy center  Call center fraud,shopping fraud,telephone verification,online fraud prevention,telesign Read More

EXE Technologies Begins Life In The Public Eye


Undaunted by its negative bottom line, EXE resurrected plans for an IPO this year, proceeds of which will be used to fuel its newfound growth.

public policy center  Begins Life In The Public Eye EXE Technologies Begins Life In The Public Eye S. McVey - August 7, 2000 Vendor Genesis A supply chain execution vendor specializing in warehouse management and Internet fulfillment, EXE Technologies emerged from the merger of Neptune Systems, Inc. and Dallas Systems, Inc. in mid 1997. Dallas Systems had built its WMS around the needs of retail and wholesale distribution companies while Neptune brought expertise in third party logistics (3PL) to the combination. Dallas System Read More

Human Resource Management Center (HRMC)


Founded in 1984, Human Resource Management Center (HRMC) is a pioneer in applying cutting edge technology to solve business' most pressing human capital challenges. The company's flagship HRMC AcclaimSM solution simplifies the management of all phases of the employee lifecycle, and the identification of opportunities for improvement. HRMC's technology automates a range of interrelated processes within a flexible, user-friendly framework, enabling organizations to streamline the acquisition and assessment of talent, evaluate new employees' readiness to contribute, and analyze the impact of a company's culture on retention and performance. Whether accessed over the Web or the phone, users--from job prospects to long-time employees--are led through an interactive experience that approximates true human dialogue, resulting in more effective interviews and employee surveys. HRMC Acclaim is easy to deploy and can be up and running within two weeks. It can be integrated with and extend the functionality of existing applicant tracking and HRIS systems, or provide companies with a complete, end-to-end automated solution from the ground up.

public policy center  assessments, human capital management, screening,recruiting Read More

Best Phone Systems for a Successful Call Center


The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

public policy center   Read More

Case Study: St. Vincent Heart Center


Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits.

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How to Define Your Next Generation Contact Center Strategies


A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.

public policy center   Read More

IP Devices Promise the Future of Data Center Control and Management


The need for secure remote management tops network administrators’ “to do” lists. Until now, this was cost-prohibitive for all but the largest data centers. However, Internet protocol (IP) remote management devices are now affordable, enabling all organizations to benefit from secure IP access throughout an office in a distributed computing environment or around the globe—all via an Internet connection and browser.

public policy center   Read More

TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software


Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the software solutions they require for their specific business requirements.

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Best Practices for Improving Performance in Your Contact Center


In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

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