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Abstract:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises.
While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover. (...)
Excerpt related to
providing crm systems:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While
it is a product tha...
Published:
2002-11-26
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Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
providing crm systems:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08
-
Abstract:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical
CRM service offerings that promise to provide more value (...)
Excerpt related to
providing crm systems:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E...
Published:
2000-09-15
-
Abstract:
Baan remains one of only a handful of vendors that are capable of providing full application suites on scaleable platforms
that can be globally deployed by larger enterprises. (...)
Excerpt related to
providing crm systems:
Baan remains one of only a handful of vendors that are capable of providing full application suites on scaleable platforms
that can be globally de...
Published:
2002-02-21
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
providing crm systems:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
Linking an APS to an ERP system, although simple in principle and worth the trouble, is nonetheless a major integration project. (...)
Excerpt related to
providing crm systems:
Linking an APS to an ERP system, although simple in principle and worth the trouble, is nonetheless a major integration project.
Published:
2005-04-11
-
Excerpt related to
providing crm systems:
... expect when shopping online, these systems should deliver ... CRM
vendors are also offering more industry ... industry best practices and providing rapid
implementation ...
Published:
2010-02-04
-
Abstract:
Although ASA seems to have obtained an intriguing complementary product offering and a modest client base for almost next-to-nothing
cost, it has to quickly articulate a clear and assuring message to the market that it can and will execute a strategy for
enhancing PowerCerv product lines for a foreseeabl (...)
Excerpt related to
providing crm systems:
Although ASA seems to have obtained an intriguing complementary product offering and a modest client base for almost next-to-nothing
cost, it has ...
Published:
2002-10-29
-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
providing crm systems:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Excerpt related to
providing crm systems:
... and sales as separate activities, CRM systems must be ...
CRM packages offer multiple CRM templates that ... different enterprise
verticals, providing flexibility and ...
Published:
2009-02-10
-
Abstract:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Excerpt related to
providing crm systems:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Published:
2005-08-17
-
Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
providing crm systems:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
-
Abstract:
During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market
malaise. SAP touts a multi-pronged answer to prevailing heterogeneous IT environments. The company is staking its future on
five pillars - exchanges, portals and the three extended (...)
Excerpt related to
providing crm systems:
During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market
malaise. SAP touts a ...
Published:
2001-08-01
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Abstract:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the (...)
Excerpt related to
providing crm systems:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go w...
Published:
2001-09-05
-
Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
providing crm systems:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
-
Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
providing crm systems:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
-
Abstract:
SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development
and delivery, to a seemingly quite open approach of broad development alliances, company acquisitions, Internet portals development,
and a deep, new relationship with IBM for bot (...)
Excerpt related to
providing crm systems:
SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented- Here (NIH) approach to software development
and delivery, to a ...
Published:
2001-09-22
-
Abstract:
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o (...)
Excerpt related to
providing crm systems:
... a shared view of each other's) can reduce friction by providing timely and ...
CRM systems impose their own requirements, and to adequately test some areas of the ...
Published:
2004-10-13
-
Abstract:
Like many of its peers, Symix Systems, one of the leading mid-market enterprise applications vendors, has been making a big
push into the e-commerce market. A new Symix subsidiary called Frontstep, which was formed in January 2000, has been actively
rounding out its e-business product and strategic consu (...)
Excerpt related to
providing crm systems:
Like many of its peers, Symix Systems, one of the leading mid-market enterprise applications vendors, has been making a big
push into the e-commer...
Published:
2000-10-25
-
Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
providing crm systems:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25