Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.
professional service providers
feature especially useful to professional firms. This feature allows end-users tracking parent relationship between sites of the same corporate customer. The manufacturing industry in general and the telecommunications industry in particular, could represent a natural path for RTI''s vertical expansion. RTI could tap on existing functionality such as Shipped Products , Equipments , Inventory Management , and Customer Program to develop appropriate data model and processes for other related