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Documents related to » professional service providers cdr


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

PROFESSIONAL SERVICE PROVIDERS CDR: knowledge management | leading professional service firms | leading professional services | legal professional services | management professional services | management services | marketing professional services | new product development | office of professional services | outsource it | intangibility service analysis | intangibility service approach | intangibility service architecture | intangibility service best practices | intangibility service business | intangibility service business process |
5/16/2005 12:00:00 AM

Magic Quadrant for B2B Gateway Providers
Magic Quadrant for B2B Gateway Providers. Download Free IT Analysis Reports Linked To B2B Gateway Providers. Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional differences—including product maturity, service-oriented architecture (SOA) enablement, architectural coherence, and community management—among competing solutions. Find out who the leaders, challengers, visionaries, and niche players are in the B2B gateway market.

PROFESSIONAL SERVICE PROVIDERS CDR: Magic Quadrant for B2B Gateway Providers Magic Quadrant for B2B Gateway Providers Source: Sterling Commerce, an AT&T company Document Type: White Paper Description: Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional differences—including product maturity, service-oriented architecture (SOA) enablement, architectural coherence, and community management—among competing solutions. Find out who the
11/4/2008 10:50:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

PROFESSIONAL SERVICE PROVIDERS CDR: at trade, academic, and professional gatherings. Mindshare s business monitoring tools help companies improve operational excellence and minimize customer attrition through personal customer involvement. Mindshare s proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful enterprise reporting. As a hosted system, Mindshare is affordable and flexible, with surveys and reports tailored to fit a company’s
8/3/2009 3:20:00 PM

What Could Be Some New Frontiers for Large CAD/PLM Providers? » The TEC Blog
What Could Be Some New Frontiers for Large CAD/PLM Providers? » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

PROFESSIONAL SERVICE PROVIDERS CDR: active sa, autodesk, BOM, CAD, catia composite, composite materials, composites, creo simulate, dassault systemes, fibersim, MES, parasolid, PDM, plm, pmtc, pro/e, pro/engineer, Product Development, PTC, ptc creo, siemens nx, siemens teamcenter, solidworks, ugs, vistagy, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2011

How One Provider s Solution Covers the Bases of Price Optimization and Management
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each step of the pricing process.

PROFESSIONAL SERVICE PROVIDERS CDR: data-driven price management, price management software, price optimization, price segmentation, pricing science, enterprise resource planning, ERP, customer relationship management, CRM, business-to-business, B2B, four sales phases, price analysis, price setting, hypertext markup language, HTML, targeted reports, analytics dashboards, service-oriented architecture, SOA, data warehouses, key performance indicator, KPI, online analytical processing, OLAP, scorecards, operational research, OR, bui.
6/11/2007

Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

PROFESSIONAL SERVICE PROVIDERS CDR: Field Service Mobility: Warranty Management Field Service Mobility: Warranty Management Source: Tavant Technologies Document Type: White Paper Description: In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.
10/10/2011 1:51:00 AM

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

PROFESSIONAL SERVICE PROVIDERS CDR: Managed Service Programs Managed Service Programs Source: Wipro Technologies Document Type: White Paper Description: Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed
8/14/2012 1:08:00 AM

Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog
widely used contingent and professional services procurement solutions. Emptoris, a notable provider of supply and contract management solutions, has acquired substantially all of the assets of the CSM group . I was recently briefed by Emptoris on its recent acquisition and future moves, and those will be reported in a separate article. For now, it suffices to say that Emptoris could possibly exist by itself, although it is in a market in which it is hard to drive consistently high gross margins. In the

PROFESSIONAL SERVICE PROVIDERS CDR: channel management, click commerce, CRM, dcm, emptoris, marlin equity, prm, SCM, service netwrok solutions, servigistics, sns, ssm, strategic service management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-07-2009

The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

PROFESSIONAL SERVICE PROVIDERS CDR: The State of Service Management The State of Service Management Source: MindShare Document Type: White Paper Description: This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. The State of Service Management
2/21/2013 5:38:00 PM

Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

PROFESSIONAL SERVICE PROVIDERS CDR: Software as a Service: Not without Caveats Software as a Service: Not without Caveats P.J. Jakovljevic - January 12, 2007 Read Comments The software-as-a-service (SaaS) model has so far been broadly adopted in the worlds of sales force automation (SFA) and customer relationship management (CRM), where lately the success of NetSuite , Salesforce.com , and RightNow has influenced traditional software makers to get busy and tweak their product portfolios. However, those same vendors, while working feverishly
1/12/2007

Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

PROFESSIONAL SERVICE PROVIDERS CDR: Enterprises May Be Overlooking Profits from After-sales Service Enterprises May Be Overlooking Profits from After-sales Service Ashfaque Ahmed - August 15, 2006 Read Comments Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not
8/15/2006


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