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Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
professional service issues:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
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Abstract:
Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided
by your organization, and the most efficient infrastructure required to support them. You must provide your most important
asset—your people—with effective tools that can be ac (...)
Excerpt related to
professional service issues:
Professional Service Strategies that Win: IT’s New Role in the Cloud. Source: Technology
Evaluation Centers. Document Type: TEC ...
Published:
2011-02-14
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Abstract:
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional
service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning
(ERP) and other enterprise systems. With the right (...)
Excerpt related to
professional service issues:
... enterprise software landscape. Professional Service Strategies that
Win: Executive View of the Cloud. Source: Technology Evaluation ...
Published:
2011-02-14
-
Abstract:
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional
service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning
(ERP) and other enterprise systems. With the right (...)
Excerpt related to
professional service issues:
Professional Service Strategies that Win: Executive View of the Cloud. Source: Technology
Evaluation Centers. Document Type: TEC Report ...
Published:
2011-02-14
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
professional service issues:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
professional service issues:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions,
of its traditional vertical functionality to ensure contin (...)
Excerpt related to
professional service issues:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely,...
Published:
2003-11-07
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Abstract:
In continuing our first-time ever questions-and-answers series for software applications vendors, Infor and IFS, two upper
mid-market, stalwart vendors, express their views on market trends, platform approaches, and mid-market issues. (...)
Excerpt related to
professional service issues:
In continuing our first-time ever questions-and-answers series for software applications vendors, Infor and IFS, two upper
mid-market, stalwart ve...
Published:
2007-07-06
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Abstract:
By acquiring a leading PSA vendor and deciding to go public, in addition to the new functional and technological enhancements
to its flagship lawson.insight suite due in August, Lawson Software continues to boldly challenge bigger competitors, primarily
PeopleSoft and Oracle. (...)
Excerpt related to
professional service issues:
By acquiring a leading PSA vendor and deciding to go public, in addition to the new functional and technological enhancements
to its flagship laws...
Published:
2001-07-31
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Abstract:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional
services sector industries. (...)
Excerpt related to
professional service issues:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP...
Published:
2007-04-09
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
professional service issues:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Excerpt related to
professional service issues:
... around and turned down for profitability and balance sheet issues by other ...
in 2009, PS Enterprise has garnered over 10,000 professional service employees as ...
Published:
2010-07-12
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
professional service issues:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
professional service issues:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Excerpt related to
professional service issues:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
Published:
2004-08-26
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Abstract:
Service Delivery Innovation: Creating Client Value and Enhancing Profitability. Secure Documents and Other Computer Software
to Use In Your System for Creating Client Value and Enhancing Profitability. The rules for success in today’s fiercely competitive
market are constantly changing. Through service (...)
Excerpt related to
professional service issues:
Service Delivery Innovation: Creating Client Value and Enhancing Profitability. ... Through
service delivery innovation, a company can differentiate itself. ...
Published:
2010-03-11
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Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
professional service issues:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
-
Excerpt related to
professional service issues:
... information is logged, giving customer service all of the information needed to handle
the issues. ... For its part, the TeamSupport Professional version is ...
Published:
2009-07-31
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Abstract:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and internationally, as well as the full range of federal contractors and project-focused enterprises. (...)
Excerpt related to
professional service issues:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and inte...
Published:
2006-07-13
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Abstract:
SMEs have recently begun to seek integration platforms that address the end-to-end business process management (BPM) rather
than the traditional pesky point-to-point interconnectivity solutions. IBM's strategy of selling WebSphere Express through
local VARs and of letting smaller enterprises deploy only (...)
Excerpt related to
professional service issues:
SMEs have recently begun to seek integration platforms that address the end-to-end business process management (BPM) rather
than the traditional p...
Published:
2003-08-05