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Lawson Software-IPO and Several Acquisitions After Part Two: Retail and Professional Service Initiatives
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more finely tuned. Namely, the vendor

professional service definition  Part Two: Retail and Professional Service Initiatives Event Summary According to officials of Lawson Software, Inc. (NASDAQ: LWSN), the return of year-over-year license revenue growth was driven by a strong quarter from the health care vertical (for details, see Part One ). The company signed 153 deals in the quarter. Of the total licensing activity in the fiscal 2004 first quarter, 58 percent came from new customers and 42 percent from existing customers. During the quarter, the company signed nineteen Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » professional service definition


Professional Services Are Catching-up With CRM
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry

professional service definition  the CRM needs of professional service firms such as accounting, financial services, management consulting and legal. Specifically, these firms leverage experience, expertise and relationships to market services. During a recent interview with Rick Klau Vice-President vertical market and John Lipsey Director of communications, TEC was able to assess Interface's market strategy and InterAction 5 , the latest version of the company's market-leading CRM solution for professional services organizations. Read More...
Taking Control of Your Business: Growing Profitably in the Professional Services Market
How can a professional services firm grow profitably while providing clients with the services and project pricing they demand? The firm must rely on best

professional service definition  opportunities. How can a professional services firm grow profitably while providing clients with the higher-quality service and rock-bottom project pricing they demand? The firm must rely on leading best-practice solutions to gain control over every aspect of its business ' from business development to resource planning to client billing. This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility, maximizing resource utilization, improving Read More...
Enterprise Resource Planning for Services, and Professional Services Automation: Where Do You Draw the Line?
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the service industry. Simultaneously

professional service definition  for organizations in the professional services marketplace. Typically, information technology (IT) service organizations and professional services divisions categorize themselves as PSOs. What sets these types of organizations apart from other service organizations? One word: projects. Organizations seeking PSA solutions are project-oriented. Resource management, portfolio management, project billing, and project accounting are some of the core business requirements that PSOs demand. In reality, PSA is a Read More...
Small Business VoIP Service Providers Buyer’s Guide
Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of

professional service definition  Communications Service Providers | Professional Service Providers | Affordable Service Providers | Qualified Service Provider | VoIP Providers Guide | on Premise Service Guide | Expert Service Providers | Best Service Providers | Hosted VoIP Service | Hosted PBX Service | Hosted Business Services | Hosted IP Telephony Service | Hosted Pricing Service | Hosted Phone Service for Small Businesses | What is VoIP Service Providers | What is VoIP | What is Voice Over Internet Protocol | Broadband Internet Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

professional service definition  Service Companies a Fast Start If you're in IT services or strategic consulting, you're getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy's in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you're using outdated, non-integrated software systems, the answer could be no. But, there Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

professional service definition  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

professional service definition  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

professional service definition  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

professional service definition  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

professional service definition  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

professional service definition  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

professional service definition  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More...
IBM Cognos 8 Business Intelligence for Professional Users
Professional report authors have been looking for a collaborative, web-based reporting solution that can deliver information quickly. Professional users want a

professional service definition  8 Business Intelligence for Professional Users Professional report authors have been looking for a collaborative, web-based reporting solution that can deliver information quickly. Professional users want a solution that allows them to author enterprise reports, and distribute those reports to a global audience. Learn how business intelligence (BI) and performance management solutions can help everyone in a company participate in the creation and delivery of reports. Read More...
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