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Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
professional service definition:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
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Abstract:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions,
of its traditional vertical functionality to ensure contin (...)
Excerpt related to
professional service definition:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely,...
Published:
2003-11-07
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Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
professional service definition:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
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Excerpt related to
professional service definition:
... its suite, while 2008 featured the patent-pending Tabular Process Definition, which
will ... and the company has not really imbibed a professional service
culture. ...
Published:
2010-05-14
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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
professional service definition:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
The capacity for service-oriented architecture (SOA) to provide a framework for next-generation enterprise telecommunications
services has become a reality through the maturing of Web services technology. Such communications services can now take their
rightful place alongside collaborating business proc (...)
Excerpt related to
professional service definition:
IP PBX for Service Oriented Architectures: Communications Web Services. Source: Sphere Communications. Document
Type: White Paper ...
Published:
2010-03-11
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
professional service definition:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes and Corporate Objectives. A survey of professional services firms shows a serious disconnect between
the desired operational state of the firms and their curre (...)
Excerpt related to
professional service definition:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes ...
Published:
2010-03-11
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Abstract:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Excerpt related to
professional service definition:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
Published:
2004-08-26
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
professional service definition:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access
to service sources and seek to optimize the service chain. What are these solutions and how do they work? (...)
Excerpt related to
professional service definition:
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access
to service sources a...
Published:
2001-03-23
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Abstract:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation
to even the smallest organizations. (...)
Excerpt related to
professional service definition:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recent...
Published:
2009-09-07
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Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
professional service definition:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
professional service definition:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations,
and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle's Ted Kempf for his
take on the unique implementation requirements of ERP system (...)
Excerpt related to
professional service definition:
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations,
and improve customer sat...
Published:
2007-06-12
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Abstract:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship
management, which should help firms track client relationships in a more sophisticated manner than through methods such as
referral or word-of-mouth, which were appropriate during (...)
Excerpt related to
professional service definition:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship
management, which sh...
Published:
2004-01-12
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
professional service definition:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is going to determine whether a product is going to be able to accommodate increasingly evolving user
requirements. (...)
Excerpt related to
professional service definition:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is...
Published:
2006-09-18
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Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
professional service definition:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Project Driven Organization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Too often, project-driven organizations are faced with a difficult choice: they can choose best-of-breed business
applications and integrate them at great cost, or ch (...)
Excerpt related to
professional service definition:
Your Challenge: Get Decision Makers' Approval for a Project Driven Organization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Too oft...
Published:
2010-03-11