-
Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
professional service define:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
-
Abstract:
Lawson, contrary to many other players, seems to be compensating its narrow foothold with a strong vertical dimension. Lawson
will continue to concentrate its internal sales efforts on its traditional vertical markets and to additionally rely on partners
to address and develop for particular industry nee (...)
Excerpt related to
professional service define:
Lawson, contrary to many other players, seems to be compensating its narrow foothold with a strong vertical dimension. Lawson
will continue to con...
Published:
2003-11-10
-
Abstract:
What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their
utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly
virtual teams both within and outside the four-walls. (...)
Excerpt related to
professional service define:
What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their
utilization rates has be...
Published:
2003-12-27
-
Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
professional service define:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
-
Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
professional service define:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
-
Abstract:
Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a
business management software product must support a means for knowing how this knowledge is tracked, assigned, managed, and
billed. But which product? (...)
Excerpt related to
professional service define:
Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a
business management soft...
Published:
2006-06-06
-
Abstract:
Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure
too many (or too few) metrics, they often overlook the basic measurement question: what to track, and how? By using the concept
metric perspectives to define what data provides the (...)
Excerpt related to
professional service define:
Two Mistakes Most Professional Services Organizations Make—How ... measure and analyze their
service operations. ... concept metric perspectives to define what data
...
Published:
2010-03-11
-
Abstract:
The Convergent Mediation Solution--Competitive Advantage Enabler.Papers and Other Software Package to Use In Your Dynamic
System for Convergent Mediation Solution--Competitive Advantage Enabler. The notion of having disparate mediation systems
in today’s service oriented telecommunications industry is n (...)
Excerpt related to
professional service define:
The Convergent Mediation Solution--Competitive Advantage Enabler.Papers and Other Software Package to Use In Your Dynamic
System for Convergent Med...
Published:
2010-03-11
-
Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
professional service define:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
-
Abstract:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation
to even the smallest organizations. (...)
Excerpt related to
professional service define:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recent...
Published:
2009-09-07
-
Abstract:
Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a
business management software product must support a means for knowing how this knowledge is tracked, assigned, managed, and
billed. But which product? (...)
Excerpt related to
professional service define:
Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a
business management soft...
Published:
2006-06-06
-
Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
professional service define:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
-
Abstract:
Deltek Vision and other Deltek enterprise solutions, have been major players with project management-oriented organizations
for the past twenty years. Vision a leading product in the professional services automation market and has taken significant
strides to maintain this market leading position. (...)
Excerpt related to
professional service define:
Deltek Vision and other Deltek enterprise solutions, have been major players with project management-oriented organizations
for the past twenty ye...
Published:
2005-09-27
-
Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
professional service define:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
Microsoft Business Solutions (MBS) announced the availability of Microsoft Business Solutions Solomon 5.5, which includes
several new features and enhancements in the product's Foundation Series, Financial Series, Project Series and Service Series
of modules. This part covers the vendor’s challenges an (...)
Excerpt related to
professional service define:
Microsoft Business Solutions (MBS) announced the availability of Microsoft Business Solutions Solomon 5.5, which includes
several new features and...
Published:
2003-09-06
-
Abstract:
Of all the MBS' products, Solomon is apparently the purest in terms of a standard Microsoft technology stack, and without
any proprietary additions. Furthermore, its sharp focus solely on Microsoft technology from ground up, coined in ''the power
of one'' motto (one OS platform - Windows XP/NT/2000, one (...)
Excerpt related to
professional service define:
Of all the MBS' products, Solomon is apparently the purest in terms of a standard Microsoft technology stack, and without
any proprietary addition...
Published:
2003-09-05
-
Abstract:
Fledgling smart enterprise suite, business activity monitoring, and business process management technologies hold significant
potential for end user organizations as they can accelerate the velocity of the business and deal with the details of everyday
needs. The challenge is to fine-tune the system to d (...)
Excerpt related to
professional service define:
Fledgling smart enterprise suite, business activity monitoring, and business process management technologies hold significant
potential for end us...
Published:
2004-07-05
-
Abstract:
The Microsoft .NET strategy continues to confuse many, due to the lack of understanding of the technology. Indeed, because
of the massive marketing campaign undertaken by Microsoft, many vendors have adopted a "too liberal" approach to marketing
.NET Framework-based initiatives. (...)
Excerpt related to
professional service define:
The Microsoft .NET strategy continues to confuse many, due to the lack of understanding of the technology. Indeed, because
of the massive marketin...
Published:
2006-10-02
-
Abstract:
Now that PeopleSoft has a pure Internet platform, a new set of products and a new assertive attitude, it faces strong retaliatory
actions from the competition. Can it achieve number two in the ERP space? (...)
Excerpt related to
professional service define:
Now that PeopleSoft has a pure Internet platform, a new set of products and a new assertive attitude, it faces strong retaliatory
actions from the...
Published:
2001-06-07
-
Abstract:
6 Ways You Can Benefit from Telecom Expense Management. Download IT Analysis White Papers about Telecom Expense Management
A national health insurance company’s spreadsheet-based telecom management process was leading to time and money wasted as
staff tried to make up for lack of spend visibility. Furth (...)
Excerpt related to
professional service define:
6 Ways You Can Benefit from Telecom Expense Management. Download IT Analysis White Papers about Telecom Expense Management
A national health insura...
Published:
2010-03-11