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PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » professional account management


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

professional account management  Online Account Management | Professional Account Management | Sales Account Management | Server Account Management | Strategic Account Management | Strategic Account Management Association | Strategic Account Manager | System Account Management | Technical Account Management | Total Account Management | Trial Accounts Management | Wireless Account Management | KPI Account Management | KPI Account Management Agreement | KPI Account Management Application | KPI Account Management Assistant | KPI Account Read More...
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

professional account management  responses allow a consistent, professional reply to common customer inquiries, such as pricing and upgrade requests. To provide more personalized responses automatically, variables may be inserted in the standard responses. What''s more, the standard response library offers the ability to pre-plan messaging to customers, allowing marketing, support and customer service messages to be tied together. Response Manager''s flexible software also increases productivity by offering the service agent the choice Read More...
The Underbelly of Software Project Management Tools
Project management tools for software development should include a broad range of functionality. Project teams must be able to estimate the scope and duration

professional account management  as PMP (Project Management Professional). I am amazed at this decision - are we saying that those who are proficient in Primavera cannot be certified as PMPs? Present market leaders are MS-Project and Primavera. Pedigree of Document Management Packages Unlike in other industries, in the software development industry placed very high value on certifications, such as ISO 9000 (International Standards Organization''s 9000 series of standards) or SEI''s CMMI (Software Engineering Institute''s Capabilities Read More...
The Challenge to Achieve Perfect Order Management
Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must

professional account management  together people of different professional backgrounds, responsibilities, and incentives to work continually on common goals '' the customer''s perfect order and the corporation''s well-being Supporting various teams with sales and operationalplanning processes and technology Operations Improving and redesigning processes, including eliminating manual processes Implementing excellent, integrated operational capabilities within the IT functions of each major function '' sales, marketing and service, Read More...
How HR Software Can Help with Compensation Management
Although HR software will not perform miracles, nor will it convert reactive and rigid HR professionals or managers into proactive leaders, it can help with

professional account management  role of the HR professional is not much different from that of a warehouse or procurement manager. They both share the common goal of finding good resources at low costs and keeping maintenance costs down. So, compensation was relatively easy. A Current Approach to Compensation Today, organizations tend to view employees as more than just another resource. Compensation has become blended within an overall talent management approach where compensation programs include all employees and not only the Read More...
Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle''s products help companies manage inventory, equipment, and

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Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center
Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource

professional account management  virtualization management, virtualization systems, resource and performance management Read More...
Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

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Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

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Oracle Project Portfolio Management Cloud
Oracle Project Portfolio Management Cloud offers an integrated project management suite that is designed to automate, streamline, and control project management

professional account management  Oracle Project Portfolio Management Cloud, Oracle Cloud, project portfolio management, PPM, project-centric organization, project management, project financial management, project resource management, project execution management, project decision making Read More...
Asset Management
Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling

professional account management  Waer, WAERlinx, asset management, asset reporting, asset decommissioning, supply chain, reporting, parts management Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

professional account management  Management: The Core of Service Resolution Management Today''s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More...

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