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Abstract:
Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate
in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant
amount of manual work, resulting in a risk of error (...)
Excerpt related to
process automation service:
Getting ITIL Done with IT Process Automation. Source: Opalis Software, Inc. ...
Download <strong>Getting ITIL Done with IT Process Automation </strong>. Comments:
...
Published:
2010-03-11
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Abstract:
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success.
But what is the effect of automation on the consumer, that most unpredictable of systems? (...)
Excerpt related to
process automation service:
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success.
But what is the eff...
Published:
2006-06-09
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Excerpt related to
process automation service:
... To that end, PegaRULES Process Commander, a thin-client ... further
benefits and the power of automation with the ... to reduce effort and provide service
by ensuring ...
Published:
2009-06-19
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Abstract:
Many businesses today rely on telecom expense management (TEM) for mission-critical functions ranging from sales to service
to customer relationship management. But despite its overall importance, nearly one-third of a telecom staff’s time is spent
on processing orders and invoices. Maximizing the pote (...)
Excerpt related to
process automation service:
... Paper Description: Many businesses today rely on telecom expense management (TEM) for mission-critical
functions ranging from sales to service to customer ...
Published:
2010-03-11
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Abstract:
Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program. Find Solutions and Other Information Associated
with the SAP Business All-in-One Fast-start Program. Whatever you offer as a service provider, success depends on how well
you manage key accounts to ensure long-term relation (...)
Excerpt related to
process automation service:
Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program. Find Solutions and Other Information Associated
with the SAP Bus...
Published:
2010-03-11
-
Excerpt related to
process automation service:
... might decide that as of, say, next month “All customer service cases must ...
on tool (or capability) that can be used to solve the process automation problem is ...
Published:
2008-07-21
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Abstract:
The Truth about Software-as-a-service (SaaS). Acquire Free Guides and IT Reports Linked To Software-as-a-service (SaaS). Software-as-a-service
(SaaS), also called on-demand software, can be a convenient and profitable business model for vendors. And for clients, SaaS
can provide greater processing efficie (...)
Excerpt related to
process automation service:
The Truth about Software-as-a-service (SaaS). Acquire Free Guides and IT Reports Linked To Software-as-a-service (SaaS). Software-as-a-service
(Saa...
Published:
2010-03-11
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Abstract:
Invensys has announced a new division, Baan Process Solutions Group (BPSG), which combines the PRISM and Protean process
ERP products with the Baan Dimensions and Baan IV Process products. The announcements also include integration of a series
of additional Baan modules for PRISM and Protean. The modu (...)
Excerpt related to
process automation service:
Invensys has announced a new division, Baan Process Solutions Group (BPSG), which combines the PRISM and Protean process ERP
products with the Ba...
Published:
2001-04-26
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Abstract:
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it
as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map.
Read about how focusing on long-term, strategic objectives (...)
Excerpt related to
process automation service:
IT Service Management—A Road Map for Success. ... Download <strong>IT Service
Management—A Road Map for Success</strong>. Comments: ...
Published:
2010-03-11
-
Excerpt related to
process automation service:
... Do they by default mean easy automation, rapid iteration ... BPM suite
should take a process-centric approach ... with high impact on overall customer service
operations ...
Published:
2009-05-21
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Abstract:
Despite the digital marketplaces’ limited takeoff, the Fujitsu/Glovia's vision still remains to become the leader in B2B
e-commerce for the global enterprises, pragmatically responding first to business globalization with the current multi-national
capabilities of the former glovia.hub product. (...)
Excerpt related to
process automation service:
Despite the digital marketplaces’ limited takeoff, the Fujitsu/Glovia's vision still remains to become the leader in B2B
e-commerce for the global...
Published:
2004-01-22
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
process automation service:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
process automation service:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Excerpt related to
process automation service:
... collaboration, compliance, optimization, and automation (ie, via ...
users to participate in process modeling, business ... frills software as a service
(SaaS) fashion ...
Published:
2008-08-06
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
process automation service:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain
and ERP software. (...)
Excerpt related to
process automation service:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive ...
Published:
2005-09-07
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Abstract:
Oracle remains a true IT powerhouse with fingers in many pies other than databases, such as application servers, and development
tools, which ranks it as an enterprise infrastructure provider, together with SAP, IBM at a higher and, and Microsoft at the
lower end of the market. However, Oracle may be get (...)
Excerpt related to
process automation service:
Oracle remains a true IT powerhouse with fingers in many pies other than databases, such as application servers, and development
tools, which rank...
Published:
2002-04-17
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
process automation service:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Automate to Optimize : The Foundation for Data Center Efficiency. Find Solutions and Other Applications for Your Decision
Related to Data Center Efficiency. IT administrators need to simplify both complex and routine tasks to deliver increasing
value with limited resources. Data center automation can help (...)
Excerpt related to
process automation service:
... In addition to being a service platform for business process automation,
it can radically simplify infrastructure activities such as backups, system maintenance ...
Published:
2010-03-11
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Abstract:
Expand your knowledge about Business Process Management (BPM), read TEC's whitepaper entitled It's About Process. Because
business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes
across organizations, particularly larger ones. TEC analyst (...)
Excerpt related to
process automation service:
Expand your knowledge about Business Process Management (BPM), read TEC's whitepaper entitled It's About Process.
Because business processes are of...
Published:
2010-03-11