Documents » predictive intelligence field bsm.
Abstract: There are potential benefits of operating business process management (BPM) side-by-side with business service management (
BSM). BPM and
BSM are emerging technologies: BPM is concerned with the orchestration and management of effective business processes, while
BSM focuses on the operational effectiveness of the enabling IT services. These technologies are mutually beneficial to one another. This white paper is intended for managers interested in implementing robust BPM solutions in IT-dependent business scenarios or managers looking to lay down a basic foundation for effective on-demand utility computing. It addresses the partnership between Fuego and Proxima Technology, vendors in BPM and
BSM solutions.
PubDate: 10/3/2005 12:40:00 PM
Abstract: eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.
Abstract: Find out more in leveling the
field: powerful software solutions for midsize companies.
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Abstract: Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.
Abstract: HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations. Learn how HSB implemented a mobile, Internet-based solution that increased the speed of service delivery and maintenance operations by 50 percent.
Abstract: Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also provides real-time data for your planning, billing, and purchasing needs—bridging the gap between your front-office operations and back-office processes.
Abstract: Endress+Hauser (e+h), an international group of specialists for measurement devices and automated solutions for industrial process engineering, implemented both mySAP CRM mobile sales and e-selling capabilities to reinforce its market- and customer-focused orientation. As a result, it saw a stronger field sales force and increased sales through the Internet.
Abstract: With business intelligence (BI), decision-makers can feel the organization’s pulse, evaluate the performance of key business functions, and take action based on their analysis. However, many organizations invest time, money, and resources in BI processes, only to waste their newfound capabilities. Why? And, more importantly, how do you ensure that your BI solution won’t be one of them?
Abstract: Today’s knowledge workers spend more time sorting though a huge amount of information and less time adding value to it. Enterprises have responded by moving to a self-service business intelligence (BI) model. But that often conflicts with efforts to control, secure, centralize, and optimize their BI environments. Learn how you can get the right data now, while maintaining information quality and operational security.
Abstract: If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a fundamental shortcoming in most BI tools today, as a single architecture cannot support the full range of BI functionality—leading to excessive costs, delays, and user dissatisfaction. Learn about a solution that covers the five different styles of BI functionality.
Abstract: SAP has gained connectivity to virtually any source on the plant floor and analytical functionality through its acquisition of Lighthammer's products for plant intelligence. SAP users in the process of evaluating plant intelligence solutions should seriously consider Lighthammer.
Abstract: Sterling Software, Inc. (NYSE: SSW) announced general availability today of its new EUREKA:Intelligence product, a 100% Java, Web-Based Integrated, Query, Analysis and Reporting tool that allows users to easily query, manipulate and format data for personal or shared use. EUREKA:Intelligence is suited for large, distributed organizations that require general purpose analyses reporting requirements for a large portion of business users.
Abstract: There is a presumption that enterprise performance management and business intelligence initiatives must be supported by data warehouses. Conceptually, the data warehouse provides a central point where a copy of data from multiple locations is stored and optimized for reporting. In practice, however, it is possible to access powerful business intelligence, analytics, and reporting, without relying on a data warehouse.
Abstract: When it comes to marketing, sales and customer service there’s no question that the second approach delivers higher value—especially in an age when companies are combating unprecedented competition while being forced to do more with less. The reality is this: choose the second example or risk being second best. This white paper explores why actionable business intelligence is so critical in today’s business environment and how Maximizer Software’s customer relationship management (CRM) solution can be used to deliver actionable intelligence when and where it’s needed most.
Abstract: No matter the size of your company, you need critical business information and integrated reporting. Small to medium enterprises (SMEs) shouldn’t discount the importance of business intelligence (BI). In fact, most SME owners make decisions based on a best guess, and don’t know the value of business intelligence (BI) systems. But you don’t have to empty your coffers—new BI software is Web-based and affordable. Learn more.
Abstract: If you’re considering investing in business intelligence (BI) software, you need to know about the features and functionalities BI solutions offer, and how to use them to improve your business performance. The Oracle Business Intelligence Suite Enterprise Edition Plus (OBIEE Plus) is a suite of BI products with a range of capabilities. Find out if OBIEE Plus offers your company the BI tools you need.
Abstract: Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.
Abstract: Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this emerging field.
Abstract: It's not easy being in human resources (HR). Globalization, a challenging economy, advances in technology, a competitive labor market, and a more fluid workforce have all had a significant impact on the way that HR executives do their jobs. In addition, the field is becoming increasingly more complex. Learn how integrating business intelligence (BI) with HR can generate efficiencies and make strategic decisions around staffing.